Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.

    63 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Thank you for your idea, we’ve opened it up to the Mews community to upvote.

    Remember, you can always share a link with your colleagues to encourage them to add more upvotes.

  2. Actually it is only possible to send an invoice directly to the guest but not to booker. If you have to send the invoice to the booker, you have to print the invoice as pdf, download and than attach to an email. That´s very complicated. But only one example that Mews is not very user friendly for business hotels with many corporate guests, where the booker is not the guest. Mews is improving, but there is still a lot to do.
    Thanks in advance for hearing the voice of business hotel :)

    44 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback. We have updated your issue as one to be upvoted.

    Would you be able to let us know a few of the cases when you would like to send the invoice to a booker instead of a guest? For example would you like to send the invoice to a booker if the reservation was booked by a company or a travel agency?

  3. Adding an item drag & drop feature into the billing screen so we can move the items easily and rapidly from one bill to another

    6 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    87 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Our accounting ledger, with the hostel closing and a lot of cancellations, is overloaded with negative outstanding amounts.
    We have seen with the MEWS team that as soon as we have a cancellation, the late cancellation turnover is posted automatically without us being able to do anything.
    In this case, is it possible to ensure that the negative and positive outstandings are filtered out?
    The goal is to show the user directly what he wants to see, so to add the filter in the options on the side.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Alow us to route per reservation on monthly basis . This is especially required for properties who have long stays. Now one has to click per night and then move to new bill. Not very efficienct nor user friendly .

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can you please look into the possibility of creating max to sell restriction?
    This would allow to set a restriction on how many times per day a rate could be sold. For instance a hotel that has a low entry rate to get the first rooms sold, or for rates with specific products.

    3 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

    7 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Expedia to the social widget so we can see the ranking immediately after opening Mews.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Would it be possible to add certain forms to Mews (like a laundry list) which we are then able to email to the guest through the system.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Possibility of generating a report giving detailed and / or global income for a group, a set of rooms, a company, an agency etc ...

    5 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
    If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.

    42 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.

  15. Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
    Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...

    6 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:
    > Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    65 votes

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    idea to upvote  ·  6 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. When the guest confirms or cancels his option in Mews we do not know about it. We would need a notification to submit e.g. the deposit invoice and all details concerning the booking, in case of cancellation to give at least a short reaction to this fact.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. would be nice if you could set the interval in the report export scheduled into "next morning", so you do not also see the reservations for the next evening.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. it would be good if we could print an in-house guest list including mobile numbers. we use this for emergencies (i.e. fire roll call) and currently we are only able to print guest name, room number, number of occupants.

    for that same reason it would be good if we had the option to mark a guest as "requirying assistance" which would print on this report. that doesn't have to be a "disabled" person, but could be somebody with young children or difficulty walking

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    Thank you for your suggestion. As personal guest information is found in the Customer profiles report. I have updated your feedback title to match this.

    This request has been set as one to be upvoted by the Mews Community.

  20. Our hotel is unique and so are our accomodation type. We would like to be able to create our own (ex "Pool Suites") to match and reflect our offer perfectly.

    4 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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