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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. Feature to delete the digital registration card automatically after a specific period of time. 

    3 votes

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  2. Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité.
    Cela permettrai d'envoyer la proposition par Mews comme pour une réservation d'individuelle.
    Merci :)

    3 votes

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  3. When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    33 votes

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  4. 8 votes

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  5. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    29 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently when you make a new reservation, the "public voucher" section lists all vouchers, even vouchers with expired "Reservation to" dates. I would like these expired vouchers to automatically hide if the validity date has expired so that we don't need to manage and delete old vouchers.

    3 votes

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  7. In the list of rates, we see
    Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
    It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).

    19 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. To prevent mistakes to guest bills, do not show future reservations for payment. It confuses the staff and it is time consuming

    3 votes

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  9. It would be nice, if it was possible to add multiple rate codes in one reservation. For example if there is a reservation for 4 nights. The first and the last night booked at the best available rate, however the second and third night is booked at the corporate's contract rate. Now, we need to make three separate reservations. If it would be possible to add multiple rate codes in a reservation, this would make this much easier.

    34 votes

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  10. Ein Bericht, ähnlich dem Reservierungsüberblick nur mit folgenden Informationen für das externe Housekeeping:
    1. Gliederung in Zimmerkategorien
    2. Anreise und Abreise
    3. Name des Gastes (optional)
    4. Anzahl Personen gegliedert in Kinder und Erwachsene
    5. Produkte (Hund, Late Check-out, Early Check-in usw.)
    6. Gästenotizen und Hauseigene Notizen

    Dieser Bericht sollte ebenfalls automatisch gesendet werden können.

    3 votes

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  11. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    4 votes

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  12. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    4 votes

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  13. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    65 votes

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  14. We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".

    That is not yet possible.

    3 votes

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  15. It would be good if it were possible to make tasks on the block and not just individual bookings.
    For things to follow up on regarding the group, e.g. follow up if we have received the name list.

    4 votes

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  16. Dear all,

    We are currently in Peak Season, and the hotel is fully booked on certain dates. However, we have noticed an issue where, despite some room categories being overbooked, the hotel remains open for new reservations. This situation should ideally not occur, or there should be an alert indicating that the hotel is fully booked, requiring validation for any overbooking.

    For example:

    The hotel has 15 rooms in total, divided into 3 categories (Classic, Superior, and Sea View, with 5 rooms each).
    For the night of December 31st, the hotel is FULL (15 rooms sold), but there is an…

    3 votes

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  17. I would love to filter the timeline and spaces when assigning them in a reservation to see unassigned spaces only. It would be super helpful.

    11 votes

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  18. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    17 votes

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  19. In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
    With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".

    In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…

    30 votes

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  20. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    19 votes

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    1 comment  ·  Other  ·  Admin →
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