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Mews Operations (PMS)

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  1. set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
    We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.

    My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

    1 vote

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  3. We wish to be able to send 1 email (confirmation etc) for multiple bookable services as one. So if a guests books parking at the same time as their room, both services should be included in the same email. This is ensure a clear communication to the guest, without the need of spamming them with multiple emails for each service.

    1 vote

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  4. would it be possible to extract an excel file directory per day the different rates with their quantity of rooms sold and their accommodation turnover?

    1 vote

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  5. I would like the option to show prices per date in our booking engine.

    This will save our guests many clicks and more conversion

    1 vote

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  6. Instead of overbooking, we use Inquired Reservations as a waiting list to optimise occupancy. It'd be great to get notified when a reservation is cancelled that there are inquired reservations for that date which can potentially now be confirmed.

    9 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. 1 vote

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  8. options to set a maximum time for on-the-day bookings (last-minute bookings)

    1 vote

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  9. When we open our arrival donut report we would like to see really quickly who paid and who didn't pay.

    For example: green dot-paid everyhing, yellow dot, an amount less than 50 euros to be paid and red dot more dan 50 euros to pay.

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When using "add another reservation" it should be possible to change guest/customer name. Instead of adding rooms for same person

    4 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello Agnes,


    Thank you for sharing your request with us. It is currently possible to add a new guest profile when adding another reservation to an existing group.


    In order to do this, you can click on the  add another reservation button > Mews will pre-fill the date range and open the second step of the new reservation screen > In the customer section select the "X" to remove the current profile that has been pre-filled and add the name of the new customer you would like to add. This will create a new reservation with the name of the new customer to your group.


    Should you have any issues, please contact our customer care team.

  11. The Availability block report (i.e. once exported to Excel) only outlines the blocks that are in place however it would be great to include further details such as how many rooms are held in each block.

    18 votes

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  12. Availability block report there are two statuses: optional & Confirmed. I would request that you can also have a cancelled state aswell. That way you can have a overview of all cancelled blocks, statistics regarding which blocks were picked up and easier communication within the hotel and the booker.

    24 votes

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    4 comments  ·  Operations  ·  Admin →
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  13. it should be possible for a user on "manager" level to determine and change the user types of the team members

    1 vote

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  14. At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

    1 vote

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  16. Allow for Shoulder nights to be booked outside of the valid dates of an Availability block

    7 votes

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    2 comments  ·  Operations  ·  Admin →
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  17. Currently a user can set a Two-factor authentication for his/her account.

    I would like to see an option in the employee settings to force Two-factor authentication for specific accounts. (tick box or similar)

    We would use this for all admins and user with many rights as they are sensitive.

    2 votes

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  18. 2 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap at this time, and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program

    1 vote

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  20. To be able to filter the reservation overview by "companion" for quicker navigation

    1 vote

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