269 results found
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318 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Pre arrival email template
It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.
87 votesHi Mewsers!
We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)
Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
Aneta -
Link 2 different reservations
Sometimes clients book 2 consecutive nights through 2 different means. It would help the communication with housekeeping if the reception was able to "link" the 2 reservations together so it is clear that the same person stays in the room. Additionally, it would be helpful to have an automatic detection of this kind of things, like a notification warning us that a reservation has been made with a similar name a day before or after.
53 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Automatic logout of users
Since Mews is a cloud solution and therefore accessible from anywhere, it is important that users are careful to log out once they are no longer using the platform. To help increase security measures, a feature could be implemented to automatically log out Mewsers who have been inactive for a certain period of time. After this predetermined interval, users would then have to reenter their user details to access Mews again.
51 votes -
Maximum room bookable at one time
we wish to be able to set a maximum limit of rooms bookable by a client (absolute limit and limit by room categories) in order to avoid privatization of the establishment, for example.
50 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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49 votes
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Optional bookings - released status ( and not cancelled)
When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.45 votesHello from the Mews product team,
Thank you for the feedback, we have updated this feature as one to be upvoted.
Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.
Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.
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Messaging function upgrade
I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their
39 votesHi Mewsers,
Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.
Please keep voting and providing us with your feedback.
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Single use voucher code / Gift voucher code
Set up a single use or gift voucher code that can only be used once to incentivize the guest to book direct for their next stay.
38 votes -
Restrict Spaces so children can't be booked in
Currently you can book adults or children into a space. However, particularly in hostels, some rooms aren't suitable for children. eg. you shouldn't be allowed to book a 10 year old into our 28 bed dorm on their own.
33 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Assign a Product to a Room Category
It would be very handy to be able to assign a certain product to a room category.
For example, we have a room category that is dog-friendly and we charge a one off fee. I want the guests to have the option to select the product when making a booking but also restrict them from booking it in another room category.31 votesHi, thank you very much for the idea!
I must let you know that is unlikely to happen in the near future, but the idea will be still open for voting and we will keep an eye on it! Many thanks and talk to you all soon! -
Improve the identification of the hotel we are logged in (when working on more than 1 hotel)
When managing different hotels, it is hard to see on which hotel you are logged in. Everything is Black/White. The only thing to differentiate is the small logo on the right corner. (As our logos are also B/W, you have to look carefully). If we could set the whole background in a specific colour, we could differentiate more easily and avoid mistakes... The aim is above all to identify more clearly on which hotel you are logged in. The colour is just an idea.
31 votes -
stock
Create limited stock for the different product solded.
For example, if we sold parking spot, and we have a limited number of them.
it will be perfect if we can't sell more space than we have, without hve checking every day.29 votes -
City Tax as part of LE
City tax is very complicated and often includes several conditions and limitations that are specific to each legal environment. Currently, each property must be careful to apply this city tax according to their own legal requirements, however integrating this knowledge into each Legal Environment within Mews could help simplify many processes, as tax would be automatically applied or deducted where necessary.
29 votes -
29 votes
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28 votes
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28 votes
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23 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Dark Mode
Create a dark mode for Mews Commander.
22 votes -
22 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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