Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.

    88 votes

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    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.

    This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)

    Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

  2. 47 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. 44 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
    If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.

    43 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.

  5. Since Mews is a cloud solution and therefore accessible from anywhere, it is important that users are careful to log out once they are no longer using the platform. To help increase security measures, a feature could be implemented to automatically log out Mewsers who have been inactive for a certain period of time. After this predetermined interval, users would then have to reenter their user details to access Mews again.

    42 votes

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    idea to upvote  ·  3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their

    37 votes

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.

    Please keep voting and providing us with your feedback.

  7. When managing different hotels, it is hard to see on which hotel you are logged in. Everything is Black/White. The only thing to differentiate is the small logo on the right corner. (As our logos are also B/W, you have to look carefully). If we could set the whole background in a specific colour, we could differentiate more easily and avoid mistakes... The aim is above all to identify more clearly on which hotel you are logged in. The colour is just an idea.

    32 votes

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    new idea  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Set up a single use or gift voucher code that can only be used once to incentivize the guest to book direct for their next stay.

    29 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. City tax is very complicated and often includes several conditions and limitations that are specific to each legal environment. Currently, each property must be careful to apply this city tax according to their own legal requirements, however integrating this knowledge into each Legal Environment within Mews could help simplify many processes, as tax would be automatically applied or deducted where necessary.

    29 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. 23 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. Mews is used by properties worldwide, with each country belonging to a custom legal environment which is then tailored to their needs. Currently the legal environment for the United States has not yet been developed to optimize operations for properties in that location. The addition of this environment could therefore help make Mews available to more properties in the USA.

    23 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hi Team,

    US Legal environment is here! Thanks to all of you for the feedback and hope to hear from you soon in some other great ideas!

  12. Create a dark mode for Mews Commander.

    22 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion.

    We have moved your request as one to be upvoted by the Mews community. Remember you can share you suggestion with your colleagues and invite them to upvote.

  13. Create limited stock for the different product solded.
    For example, if we sold parking spot, and we have a limited number of them.
    it will be perfect if we can't sell more space than we have, without hve checking every day.

    21 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    21 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. 21 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. we wish to be able to set a maximum limit of rooms bookable by a client (absolute limit and limit by room categories) in order to avoid privatization of the establishment, for example.

    20 votes

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. It would be very handy to be able to assign a certain product to a room category.

    For example, we have a room category that is dog-friendly and we charge a one off fee. I want the guests to have the option to select the product when making a booking but also restrict them from booking it in another room category.

    20 votes

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Mews Product Team responded

    Hi, thank you very much for the idea!
    I must let you know that is unlikely to happen in the near future, but the idea will be still open for voting and we will keep an eye on it! Many thanks and talk to you all soon!

  18. 20 votes

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    new idea  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. I'd prefer to work with a template. It woud be amazing to change the color of Mews :) :) :)

    19 votes

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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.

    19 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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