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Mews Operations (PMS)

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  1. We look for a report which lists reservations, that were checked-out with unbalanced bills.
    Few days ago, we checked-out a group, but forgot to issue the invoice the very same day and only realized this now. To make sure this has not happened before, we want to search for reservations, that are in the past but not paid or invoiced yet.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hi, thank you for your vote for this suggestion. In fact, this is already possible to see within Mews.


    Please navigate to the "Guests in house" report, which is available on the homepage dashboard, in the upper right corner under "Customers".


    Ensure that under Status, "Checked out" is selected, and that under Display options, "Balance" is selected. By selected your date range you should be able to view reservations which have been checked out but still have open balances remaining.

  2. When using "add another reservation" it should be possible to change guest/customer name. Instead of adding rooms for same person

    4 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello Agnes,


    Thank you for sharing your request with us. It is currently possible to add a new guest profile when adding another reservation to an existing group.


    In order to do this, you can click on the  add another reservation button > Mews will pre-fill the date range and open the second step of the new reservation screen > In the customer section select the "X" to remove the current profile that has been pre-filled and add the name of the new customer you would like to add. This will create a new reservation with the name of the new customer to your group.


    Should you have any issues, please contact our customer care team.

  3. When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.

    For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.

    45 votes

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  4. we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
    this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hello Simone,


    Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.


    Should this issue persist for you, please contact us as soon as possible.


    Kind regards,

    Aldair

  5. Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hi Kenna,


    Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.


    In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.


    If you encounter any issues with the above, please contact our support team.


    Kind regards,

    Mews Product Team.

  6. There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…

    2 votes

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  7. It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team,


    Thank you for sharing your feedback with us.


    In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following 


    • Filter: Canceled
    • Status: Canceled


    The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.


    Should you encounter any issues please contact our support team for future assistance.

  8. In a big chain with 12500+ travel agents, it is a must to being able to look on IATA number. A lot of TA's have the same name but may have another IATA number.

    3 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
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  9. We have brekfast as service and breakfast as products. We would like to report on the count of the total per day

    2 votes

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  10. I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).

    11 votes

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    released  ·  2 comments  ·  Guest data  ·  Admin →
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  11. In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.

    I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
    E.g. homepage, reports and timeline.
    When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.

    1 vote

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  12. It would be nice if you can block certain company profiles from being edited or deleted.

    A simple check box for this, similar to the invoiceable checkbox would be great.

    If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.

    5 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
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  13. once you have made a booking for a room, you seem to be unable to duplicate it and add a different service (like parking or cot). you should get the ability to change this when making the duplicate as the cot and parking are in general for the same dates as the room booking

    1 vote

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    Hi, to create new reservation of another bookable service linked to a reservation of the accommodation, please, use Reservation group functionality. 


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.


    Best regards,


    Martin Kucera

    Product manager

    Mews

  14. With the new availability report I am missing the calendar dates.
    What is important to check the availability for example with close-out dates.

    Is it possible to add the calendar to the new availability report ?

    This would really help. Now I am still working with the old report.

    4 votes

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    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  15. Bonjour,
    Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
    Merci ?

    1 vote

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    Hello from the Mews Product team,


    Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.


    In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.

  16. Would be helpful to assist in selecting correct TA profile when multiple exist with the same address. Would be great to be able to locate a profile, in the PMS search bar, by IATA number

    9 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
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  17. Guest language in de reservation summary

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  18. Bookable services can be deleted only if there is no reservation under them (including cancelled reservations).

    It is not possible to delete theme because access to these reservations might be needed in the future. However, it might be possible to deactivate/archive them, keeping the old data accessible in certain areas of the system.

    12 votes

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    Hello, it's Martin here, from Mews.


    Today, we are releasing service deletion for services with past reservations.


    Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.


    The functionality is only available to users with permission to create and manage services.


    Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.


    Find more details in the user guide in our Help center.


    Kind regards,


    Martin Kucera

    Product manager

    Mews.com

  19. Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…

    1 vote

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  20. It would be really helpful if, on the billing tab, you can include the rate vs tax breakdown when we expand a billing item. It is causing our staff to be confused when posting adjustments and we are, as a result, paying close to $1000 in taxes more than what we collect for most of our properties.

    1 vote

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