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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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304 results found

  1. A Check Box next to Room Status so we can just select all the rooms we want and then set the rooms to "checked."

    12 votes

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  2. Adding this to the API will ensure that the correct name will be added in the invoice when we close the bills automatically.
    It will allow us to be more efficient, avoid changes and manual work.

    61 votes

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    Hello from the Mews Product team!


    We've added this functionality to bills/add (also available in bills/update). Check out the OpenAPI specs here: https://app.mews.com/swagger/index.html#/Bills/bills_add


    or on the API docs here: https://mews-systems.gitbook.io/connector-api/operations/bills#add-bill

  3. It would be great to send payment links to the companies instead of the "normal" invoices. That would make the payment process faster and a lot of companies pay by credit card.

    12 votes

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    released  ·  2 comments  ·  Company profile  ·  Admin →
  4. Currently, the availability block creation flow in Mews does not include a segment field. While adding a segment field could improve categorization and reporting, properties should have the flexibility to configure this field as either mandatory or optional based on their operational needs.

    For properties that rely heavily on segment-based reporting, making the field mandatory ensures consistency and better data quality. However, for others, the additional step might complicate workflows, especially since reservations often need to be updated manually after creation.

    Suggestion: Introduce a configurable setting that allows properties to decide whether the segment field should be mandatory or optional…

    23 votes

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    Hello Mewsers,


    Thank you for submitting your request to us! We are happy to inform you that segments have now been aded to availability blocks and the open API.


    Stay tuned for updates to availability block reports.


    For more information on this release, check out the release note below:



    https://releases.mews.com/en/now-theres-an-easier-way-to-manage-restrictions-for-availability-blocks-in-mews-operations

  5. Please make the arrow by the FAMC rooms as open as default, for easy access and less time consuming and to avoid errors. to have to click on the arrow to open the view is an issue in stressful times for hsk.

    1 vote

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  6. The ‘completed’ and ‘future’ tasks have the same colour scheme in the app. This is complete nonsense in terms of meaning.
    There should urgently be a third colour for the 3 statuses.

    30 votes

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    released  ·  1 comment  ·  Housekeeping  ·  Admin →
  7. Following an update, the character limit for the name of a rate has been lowered to 70 characters, which is too short in relation to our rate nomenclature.
    It should be increased again so that we can continue to have clear rate classification for our teams and avoid all the work of re-naming our rate policy, which is substantial on our side (e.g. 150 characters).

    3 votes

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  8. Es wäre sehr hilfreich, wenn in der Debitorenverwaltung ( City Ledger ) die direkte Möglichkeit wäre, eine Zahlungserinnerung per Mail zu senden.

    1 vote

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  9. Ideally, in the ledgers, we could pay several bills at once . Currently, we can only process one bill at a time. So if I have a cheque for a company that covers 8 bills, I need to do them one by one.

    1 vote

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  10. First of all, the app works great for us. But please make it possible to set a default on own preferences. As an example. We would like to see the tasks always on date type: 'deadline'. But the app shows it standard on 'created'.
    Thank you.

    12 votes

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    released  ·  1 comment  ·  Housekeeping  ·  Admin →
  11. With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.

    In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…

    1 vote

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  12. Payments added to a group's bill are added under 1 room of the group instead of at the bottom of the bill. This creates confusion because it looks as if there were no payments received. However the cost of the room is shown as a negative amount.

    1 vote

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  13. The company profile dashboard currently has some bills and invoices belonging to the company.

    However, the organization of this is not quite easy to navigate around as someone would have to remember the bill numbers in order to find bills here. Instead, it would be great if there was a way to sort the bills by due date or closed dates. etc

    16 votes

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    Sort and search options released onto a paginated bill table 17th September https://releases.mews.com/en/now-theres-an-easier-way-to-find-the-bills-that-matter

  14. Keep the old system in the app where tags like "departing" is always showing on the rooms. This way you don't have to use the filter.

    2 votes

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    1 comment  ·  Housekeeping  ·  Admin →
  15. After adding a product to an open bill, you should be able to edit the amount introduced in the bill instead of adding another line with the same product in negative. It is confusing for everyone, especially because the bill could have dozens of lines due to that fact.
    The same happens to Rebates. You should be able to rebate 1 item from a purchase of 5 units of the same item.

    11 votes

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  16. I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?

    6 votes

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  17. Now it's a choice to use 2FA, but since the increase of cybercrime it should be mandatory to have it switched on.
    I can't select it in the user profile to have it mandatory, this would add a crucial extra in the fight against cybercrime.

    1 vote

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    released  ·  0 comments  ·  User management  ·  Admin →
  18. Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?

    1 vote

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  19. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    15 votes

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    Hey everyone 🙌


    I'm happy to announce that this functionality was released to production to all properties.


    You can find out more information under this release note (https://releases.mews.com/en/get-ready-to-experience-a-new-level-of-billing-flexibility) that explains with a quick Loom video how the functionality works.


    Let us know what you think!

  20. I love the search bar navigation. I use it to find almost all reports or settings even though I know where to find a lot of this stuff in the menus. It's still just faster to get places on the search bar. I also really love the shortcuts provided for the commonly used things.

    I want there to be a shortcut that places my cursor on the search bar. It just makes sense to me that if you already have your hands on the keyboard and the next thing you are going to do is type a search, it would…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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