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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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288 results found

  1. Add the associated account to the bill over the API

    Adding this to the API will ensure that the correct name will be added in the invoice when we close the bills automatically.
    It will allow us to be more efficient, avoid changes and manual work.

    61 votes
    6 comments  ·  Finance management  ·  Admin →
    released  ·  AdminSylvia Tang (Junior Product Manager, MEWS) responded

    Hello from the Mews Product team!


    We've added this functionality to bills/add (also available in bills/update). Check out the OpenAPI specs here: https://app.mews.com/swagger/index.html#/Bills/bills_add


    or on the API docs here: https://mews-systems.gitbook.io/connector-api/operations/bills#add-bill

  2. Increase the character limit for the rate group name

    Following an update, the character limit for the name of a rate has been lowered to 70 characters, which is too short in relation to our rate nomenclature.
    It should be increased again so that we can continue to have clear rate classification for our teams and avoid all the work of re-naming our rate policy, which is substantial on our side (e.g. 150 characters).

    3 votes
    released  ·  5 comments  ·  Revenue management  ·  Admin →

  3. City Ledger

    Es wäre sehr hilfreich, wenn in der Debitorenverwaltung ( City Ledger ) die direkte Möglichkeit wäre, eine Zahlungserinnerung per Mail zu senden.

    1 vote
    released  ·  1 comment  ·  Finance management  ·  Admin →

  4. Pay several bills at once in the ledgers

    Ideally, in the ledgers, we could pay several bills at once . Currently, we can only process one bill at a time. So if I have a cheque for a company that covers 8 bills, I need to do them one by one.

    1 vote
    released  ·  1 comment  ·  Finance management  ·  Admin →

  5. Receivable tracking feature suddenly retired and no direct alternative

    With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.

    In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…

    1 vote
    1 comment  ·  Finance management  ·  Admin →

  6. Since a recent upgrade

    Payments added to a group's bill are added under 1 room of the group instead of at the bottom of the bill. This creates confusion because it looks as if there were no payments received. However the cost of the room is shown as a negative amount.

    1 vote
    0 comments  ·  Finance management  ·  Admin →

  7. Departing tag

    Keep the old system in the app where tags like "departing" is always showing on the rooms. This way you don't have to use the filter.

    2 votes
    1 comment  ·  Housekeeping  ·  Admin →

  8. Products added to a bill should be editable

    After adding a product to an open bill, you should be able to edit the amount introduced in the bill instead of adding another line with the same product in negative. It is confusing for everyone, especially because the bill could have dozens of lines due to that fact.
    The same happens to Rebates. You should be able to rebate 1 item from a purchase of 5 units of the same item.

    11 votes
    0 comments  ·  Finance management  ·  Admin →

  9. Clear all empty bills at once

    I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?

    6 votes
    1 comment  ·  Finance management  ·  Admin →

  10. 2FA mandatory instead of voluntary

    Now it's a choice to use 2FA, but since the increase of cybercrime it should be mandatory to have it switched on.
    I can't select it in the user profile to have it mandatory, this would add a crucial extra in the fight against cybercrime.

    1 vote
    released  ·  0 comments  ·  User management  ·  Admin →

  11. reopen bills

    Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?

    1 vote
    1 comment  ·  Finance management  ·  Admin →

  12. Shortcut for search bar

    I love the search bar navigation. I use it to find almost all reports or settings even though I know where to find a lot of this stuff in the menus. It's still just faster to get places on the search bar. I also really love the shortcuts provided for the commonly used things.

    I want there to be a shortcut that places my cursor on the search bar. It just makes sense to me that if you already have your hands on the keyboard and the next thing you are going to do is type a search, it would…

    2 votes
    0 comments  ·  Other  ·  Admin →

  13. Remove FINANCIAL access from Housekeeping users

    Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
    I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?

    • Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!

    • Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!

    • Accounting Ledger: can be seen and has financial information.

    • Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…

    41 votes
    2 comments  ·  User management  ·  Admin →

  14. Be able to tick off multiple rates when applying restrictions so you don't have to create multiple restrictions for different rates.

    At the time, I can only create a restriction for one rate or rate group at a time. I would have to create multiple restrictions to cove two rate codes. For example, I would like to create a 2-night minimum for my Airbnb rate (Travel Agent Group) & all my rates that flow off the best flex rate. So I have to create 2 different restrictions and keep up with changing both when I make changes.

    53 votes
    released  ·  3 comments  ·  Revenue management  ·  Admin →

  15. Have an allotment as part of the block feature recently released

    MEWS currently does not support allotment.
    For a property with a lot of allotments contracts in place throughout the year and some with release on different dates i.e 1 room on 2 days release, 3 rooms on 5 days release etc. this is not manageable through the current block feature as there can only be one release date. Hence, all allotments need to be entered as individual blocks (which could be a very large number rather than just one block covering the whole year), this is just not sustainable. The alternative is to enter bookings as optional with release dates…

    191 votes
    7 comments  ·  Revenue management  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers! 


    In this video, I am excited to introduce you to the next chapter of Group Management in Mews with Allotments.


    Allotments is a combination of multiple features that allow for better contract management with travel agencies and corporate groups. I will highlight key elements, such as multiple release rules and pick-up distribution, which provide more flexibility and automation.


    Watch this video to learn how these features can save time, increase revenue, and improve efficiency in managing group bookings.


    We have received a large volume of feedback from properties who would like to learn more about this functional. If you would be interested in a session to cover this in more detail. Please do lest us know by responding to this post in the Mews Community.


    Kind regards,

    Aldair

  16. Automatic bill closure on check-out

    When the bill is fully paid upon checkout, the bill can be automatically closed, when the receptionist clicks "check out".

    Otherwise we get the following error: "To enable check-out, make sure that all bills are paid and the Unpaid items / Deposits section is empty. If there are any open items, convert them to a bill and then close it." on fully PAID bills, and to "bypass" that error, we just close the bill, without posting anything. Or some receptionists just move everything to a new bill, once again without posting anything, and only then they can check out the…

    5 votes
    1 comment  ·  Finance management  ·  Admin →

  17. Show the company or agent added to a booking in the billing screen

    Show company/agent added to booking in the billing screen

    2 votes
    0 comments  ·  Finance management  ·  Admin →

  18. look up reservation through confirmation number

    Have the possibility to look up a reservation through the confirmation number.

    3 votes
    1 comment  ·  Other  ·  Admin →

  19. Automatically route company invoice to paymaster

    When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    39 votes
    released  ·  0 comments  ·  Finance management  ·  Admin →

  20. German Translation Occupancy Report

    The German Translation of the "Availability & occupancy report" should be improved: The term "Stayovers" is currently translated to "Bleibende Gäste", which translates back to English as "staying customers" which is incorrect, because the row labeled includes only the room count, not the guest count.
    So correctly this row should be labeled as "Bleiber" or "Bleibende (Räume)" .

    1 vote
    0 comments  ·  Reports and dashboards  ·  Admin →
    released  ·  AdminSasha Collecutt (Admin, MEWS) responded

    I have checked with our translation and localization team about this request, and they've confirmed that the relevant translation was improved in May 2024. Since the text isn't specific to [number of] rooms or guests and could refer to either or both, they've chosen to use "Bleibende Reservierungen" here.


    Thank you for providing this feedback!

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