261 results found
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Since a recent upgrade
Payments added to a group's bill are added under 1 room of the group instead of at the bottom of the bill. This creates confusion because it looks as if there were no payments received. However the cost of the room is shown as a negative amount.
1 voteFollowing feedback we have reverted this so the payments appear outside of the reservation group.
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2FA mandatory instead of voluntary
Now it's a choice to use 2FA, but since the increase of cybercrime it should be mandatory to have it switched on.
I can't select it in the user profile to have it mandatory, this would add a crucial extra in the fight against cybercrime.1 vote -
German Translation Occupancy Report
The German Translation of the "Availability & occupancy report" should be improved: The term "Stayovers" is currently translated to "Bleibende Gäste", which translates back to English as "staying customers" which is incorrect, because the row labeled includes only the room count, not the guest count.
So correctly this row should be labeled as "Bleiber" or "Bleibende (Räume)" .1 voteI have checked with our translation and localization team about this request, and they've confirmed that the relevant translation was improved in May 2024. Since the text isn't specific to [number of] rooms or guests and could refer to either or both, they've chosen to use "Bleibende Reservierungen" here.
Thank you for providing this feedback!
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Shortcut for search bar
I love the search bar navigation. I use it to find almost all reports or settings even though I know where to find a lot of this stuff in the menus. It's still just faster to get places on the search bar. I also really love the shortcuts provided for the commonly used things.
I want there to be a shortcut that places my cursor on the search bar. It just makes sense to me that if you already have your hands on the keyboard and the next thing you are going to do is type a search, it would…
2 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you again for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Chat icon location
Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?
1 voteHello from the Mews product team!
We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat).
Thank you again for sharing your idea!
Ettore
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Products added to a bill should be editable
After adding a product to an open bill, you should be able to edit the amount introduced in the bill instead of adding another line with the same product in negative. It is confusing for everyone, especially because the bill could have dozens of lines due to that fact.
The same happens to Rebates. You should be able to rebate 1 item from a purchase of 5 units of the same item.11 votesReleased with flexible corrections. How to remove a single item from an open bill (mews.com)
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Mews University in Dutch language
Offer Mews University in Dutch. Translated text and subtitled or voice translation.
1 vote -
look up reservation through confirmation number
Have the possibility to look up a reservation through the confirmation number.
3 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Name scheduled reports
It would be useful to be able to name a scheduled report. E.g. you may have multiple reports on the 1st of the month and it would be great if you could name the exports, such as "KPI report", "Operations report", etc, so they're easy to distinguish and identify.
2 votesHello Sami,
Thank you for sharing your feedback with us. It is currently possible to name scheduled reports.
You can do this by selecting an export schedule and updating the name under the Export schedule section. For more information please visit this guide.
Kind regards,
Aldair
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rooming list integration
can we avoid manual work i.e. putting names / creating profiles when we receive rooming list for groups ?
Anyway for Mews to read and process rooming list in Excel or Word form ?
Thank you!2 votesHello,
Thank you for sharing your feedback with us. Mews currently supports a rooming list in Excel format that enables you to add guests details to a file and upload them to Mews.
You can learn more about the rooming list in the guide and below, the guide also contains a video on how to use the feature.
https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=en_US
Should you have any questions, please contact our support team.
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Having a ''Dashboard'' for company profiles
Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.
15 votes -
Mail History for a reservation is listed on the "Mailing" Tab of that reservation
On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.
That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.
20 votesThank you, please find the release note here
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Automatically have a customer's company as a selectable option when you click "Assign bill to company"
Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.
13 votes -
Option for mandatory User-Two-factor authentication
Currently a user can set a Two-factor authentication for his/her account.
I would like to see an option in the employee settings to force Two-factor authentication for specific accounts. (tick box or similar)
We would use this for all admins and user with many rights as they are sensitive.
2 votes -
Unpaid / unbalanced bill Report
We look for a report which lists reservations, that were checked-out with unbalanced bills.
Few days ago, we checked-out a group, but forgot to issue the invoice the very same day and only realized this now. To make sure this has not happened before, we want to search for reservations, that are in the past but not paid or invoiced yet.6 votesHi, thank you for your vote for this suggestion. In fact, this is already possible to see within Mews.
Please navigate to the "Guests in house" report, which is available on the homepage dashboard, in the upper right corner under "Customers".
Ensure that under Status, "Checked out" is selected, and that under Display options, "Balance" is selected. By selected your date range you should be able to view reservations which have been checked out but still have open balances remaining.
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Be able to tick off multiple rates when applying restrictions so you don't have to create multiple restrictions for different rates.
At the time, I can only create a restriction for one rate or rate group at a time. I would have to create multiple restrictions to cove two rate codes. For example, I would like to create a 2-night minimum for my Airbnb rate (Travel Agent Group) & all my rates that flow off the best flex rate. So I have to create 2 different restrictions and keep up with changing both when I make changes.
53 votes -
MEWS Template to import Rooming List
EN version :
When having a big rooming list , instead of going room by room then "group" then "last name" and "first name" - we could get a MEWS template on how to fill those names so it can be directly integrated into mews with a drag an drop file.At least when there is 1 to 2 person in the room :)
FR :
Avoir un template mews qui permet de remplir les rooming list de 1 ou 2 personnes par chambre et ensuite faire du drag and drop pour que la rooming list s'intègre directement dans MEWS…
1 voteHello from the Mews Product team,
We are happy to inform you that Mews currently supports a rooming list that allows you to enter the details of a group regardless of the size of the group.
The template can be found in the "Groups" tab of the reservation module. You can find more details about the rooming list in the guide below:
https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=fr
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change customer details when adding extra rooms
When using "add another reservation" it should be possible to change guest/customer name. Instead of adding rooms for same person
4 votesHello Agnes,
Thank you for sharing your request with us. It is currently possible to add a new guest profile when adding another reservation to an existing group.
In order to do this, you can click on the add another reservation button > Mews will pre-fill the date range and open the second step of the new reservation screen > In the customer section select the "X" to remove the current profile that has been pre-filled and add the name of the new customer you would like to add. This will create a new reservation with the name of the new customer to your group.
Should you have any issues, please contact our customer care team.
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URGENT: Availability Blocks for Groups no longer consider individual rates per room types, but only oldschool Base rate weights
Availability Blocks no longer copy rates from the BAR, even if setup to do so. Instead these load Base Rate with weights.
This old school way of Groups pricing is no longer viable for properties with advanced RMS where each room is being priced fully dynamically and independently.
Please bring back that functionality to this absolutely great feature. Since the availability blocks were introduced, our Groups managers cut hours spent on having to manually process each quotation. But without this pricing in there, the tool became useless, unfortunately.
Thank you.
9 votesHello Mewsers,
Thank you very much for sharing your feedback with us. We are very happy to inform you that we have resolved your request.
You can learn more about this new update from our release notes page.
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Add up product count, when there is more than one item
When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.
For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.
56 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes on this topic. Thank you again for sharing your idea!
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