333 results found
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Automated Closing of OTA Bills
Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit…
1 voteWe have now updated the close balanced bill logic to automatically close all balanced bills relating to the checking out reservation regardless of the owner.
Related help article: https://help.mews.com/s/article/Closed-balanced-bill-logic-at-check-out-in-Mews-Operations-FAQs?language=en_US
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Bring the check box function back in app, for room assigment and for status changes
After the lates update in the Mews *** we have lost the checkbox function that appeared when you held inn "room button". With the checkbox function we could select multiple rooms at the same time, and assign rooms. The app has become more inefficient to use.
We need the function back, and an upgrade would be to add a "select all" button in i top, so you could select all rooms after adding filter.
1 vote -
HSK app update - FAMC roms
Please make the arrow by the FAMC rooms as open as default, for easy access and less time consuming and to avoid errors. to have to click on the arrow to open the view is an issue in stressful times for hsk.
1 voteTheres is option for this in the 3.23.0 app release. Just go to Profile -> App settings -> Spaces -> Expand nested spaces by default
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Room Status
A Check Box next to Room Status so we can just select all the rooms we want and then set the rooms to "checked."
12 votesHi all,
I'm happy to confirm this is available, and you can check the help guide for specific details of how to update statuses for multiple spaces at once.
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omboarding knowledge hub
Hi Team,
I’ve noticed that the "Onboarding Knowledge Hub" icon is constantly visible on the screen, and currently, there’s no way to remove or hide it. While I understand its purpose, it tends to interfere with daily work, especially when using Mews on smaller screens or mobile devices.
On smaller screens, the icon isn’t movable, which means I often have to rotate the entire device just to access parts of the interface. It would be really helpful to have an option to deactivate or hide the icon when it's not needed.
Thanks for considering this improvement!
1 voteHello from the Mews product team!
We are pleased to let you know that your feature request has been released.
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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View Uninvoiced and Uncharged Past Billings
It would be great to have an option to view all past billings that are at €0.00 and do not yet have an issued invoice (i.e., the payment has not been closed), as well as a report showing all past reservations that still have postings on it and have not been charged at all.
1 voteThis can be achieved by filtering the newly released accounting ledger
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City Ledger
Es wäre sehr hilfreich, wenn in der Debitorenverwaltung ( City Ledger ) die direkte Möglichkeit wäre, eine Zahlungserinnerung per Mail zu senden.
1 vote -
Payment link for company profiles
It would be great to send payment links to the companies instead of the "normal" invoices. That would make the payment process faster and a lot of companies pay by credit card.
12 votes -
Pay several bills at once in the ledgers
Ideally, in the ledgers, we could pay several bills at once . Currently, we can only process one bill at a time. So if I have a cheque for a company that covers 8 bills, I need to do them one by one.
1 vote -
Increase the character limit for the rate group name
Following an update, the character limit for the name of a rate has been lowered to 70 characters, which is too short in relation to our rate nomenclature.
It should be increased again so that we can continue to have clear rate classification for our teams and avoid all the work of re-naming our rate policy, which is substantial on our side (e.g. 150 characters).3 votes -
Add a segment field in the Availability Block
Currently, the availability block creation flow in Mews does not include a segment field. While adding a segment field could improve categorization and reporting, properties should have the flexibility to configure this field as either mandatory or optional based on their operational needs.
For properties that rely heavily on segment-based reporting, making the field mandatory ensures consistency and better data quality. However, for others, the additional step might complicate workflows, especially since reservations often need to be updated manually after creation.
Suggestion: Introduce a configurable setting that allows properties to decide whether the segment field should be mandatory or optional…
23 votesHello Mewsers,
Thank you for submitting your request to us! We are happy to inform you that segments have now been aded to availability blocks and the open API.
Stay tuned for updates to availability block reports.
For more information on this release, check out the release note below:
https://releases.mews.com/en/now-theres-an-easier-way-to-manage-restrictions-for-availability-blocks-in-mews-operations
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Since a recent upgrade
Payments added to a group's bill are added under 1 room of the group instead of at the bottom of the bill. This creates confusion because it looks as if there were no payments received. However the cost of the room is shown as a negative amount.
1 voteFollowing feedback we have reverted this so the payments appear outside of the reservation group.
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Receivable tracking feature suddenly retired and no direct alternative
With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.
In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…
1 voteCity ledger is the dedicated report to track unpaid invoices, pay them or chase with reminders.
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Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
18 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been addressed through our latest release - when now you can see your cases right from Mews, and add more info directly there.
https://releases.mews.com/en/your-support-cases-now-directly-in-mews-operations
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Add the associated account to the bill over the API
Adding this to the API will ensure that the correct name will be added in the invoice when we close the bills automatically.
It will allow us to be more efficient, avoid changes and manual work.61 votesHello from the Mews Product team!
We've added this functionality to bills/add (also available in bills/update). Check out the OpenAPI specs here: https://app.mews.com/swagger/index.html#/Bills/bills_add
or on the API docs here: https://mews-systems.gitbook.io/connector-api/operations/bills#add-bill
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Add column to accounting ledger with reservation status
It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
Thank you.3 votesSolved through the new ledgers which are in progressive roll out and full GA by end of January
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Tasks in app should have different colors
The ‘completed’ and ‘future’ tasks have the same colour scheme in the app. This is complete nonsense in terms of meaning.
There should urgently be a third colour for the 3 statuses.29 votes -
Add "send marketing postal mail" to import
Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.
Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.
2 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released.
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Departing tag
Keep the old system in the app where tags like "departing" is always showing on the rooms. This way you don't have to use the filter.
2 votesHey everybody 🙌
I'm happy to announce that this functionality was released to production!
Check it out and let us know if you have any other feedback!
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Support default preferences in the app
First of all, the app works great for us. But please make it possible to set a default on own preferences. As an example. We would like to see the tasks always on date type: 'deadline'. But the app shows it standard on 'created'.
Thank you.12 votes
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