1863 results found
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Availability block reservation status
To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.
15 votes -
"Catégorie d'espace"
Nous sommes une pourvoirie et nos locations sont pour des chalets, des terrains de camping, des tentes prêt-à-camper et des embarcations nautiques. Le problème est qu'il n'y a pas de "catégorie d'espace" pour les embarcations nautiques, il y en a une seulement pour les vélo. Même chose pour nos chalets ou il n'y a pas ce choix.
Plusieurs clients nous contactent pour s'assurer que se sont bien des chaloupe à moteur que nous louons et non des vélos.
Même chose pour nos chalets ou nos clients pensent que nos chalets sont loués à la chambre et non pour l'ensemble de…3 votes -
Room Changes: Need Automatic “Pickup” Logic + Report Showing All Room Changes
We’re running into the same issue almost daily. A guest checks into a room, stays only a few minutes or an hour, then switches to another room. Mews immediately flips that first room back to “Dirty,” even though it was fully cleaned and inspected earlier that day.
Housekeeping ends up wondering why a clean room suddenly looks like it needs a full turnover when, in reality, it only needs a quick touch-up. It slows the team down and creates unnecessary backtracking.
What we really need are two things:
Automatic “Pickup” logic for short occupancy
In another PMS, this would fall…
1 vote -
create restrictions on multiple dates at the same time
Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!
2 votes -
Deposit in customers bill - payment and consumption date
I would like to request a small development regarding the deposit payments in customer's bill.
Could you please add two new fields on the deposit payment rows:
- The payment date of the deposit
- The consumption date of the deposit
These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.2 votes -
TOTAL REVENUE for ADR
I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.
2 votes -
Business package handling in PMS and kiosk view
we would like to ask for guidance regarding the handling of Business Packages, as we are currently facing significant operational challenges in daily use.
From our perspective, the key requirement is that the Business Package is displayed as one single bundled item
both in the PMS from a staff perspective
and in the kiosk view for guestsIt should not be split into individual components such as wifi, drinks or food.
Current situation
On the final invoice, the Business Package is displayed correctly as one bundled position.
However, in the operational PMS view, the package is broken down into multiple…1 vote -
disable create keys for specific service or room category
we want to be able to disable the "create keys" for a specific service or a room category. For example conference rooms that we have as a separate service in Mews have traditional metal keys or for the Parking where they only need a code we would like to have the "create keys" option NOT ticked.
1 vote -
Remove rights to optimize space allocation
We would like to be able to change the optimize space allocation function in Timeline so that you can assign it as a Permission under roles.
So not everyone has rights to use this feature.50 votes -
Add Display Tasks option to the space status to filter
In the space status report, in the filter, under Options, add the option Display Tasks for our Housekeeping to see if any important things need to be added to the room.
Im Raumstatus report, im Filter, füge unter Optionen, Aufgaben anzeigen hinzu. Damit Housekeeping besser sehen kann ob das Zimmer noch etwas benötigt.
1 vote -
Automatically suggest also emails of associated profiles when sending bill/invoice via email
Currently, when sending an invoice/bill via email for a company owned bill only the company’s invoicing email is automatically suggested as a recipient. However, most of the time the guest (associate profile) should receive the bill as they have to file it with their travel management to get reimbursed.
Hence, the email of the guest needs to be retrieved manually each time from the guest profile and copied back into the send bill/invoice form. This delays the checkout process unnecessarily!
Suggestion: automatically suggest the associated profile’s email as a potential recipient in addition to the bill owner’s email when sending…16 votes -
Durchschnittspreis
der Durchschnittspreis im Verfügbarkeits und Belegungsbericht, mach leider keinen Sinn, weil hier werden einfach die Preise der einzelnen Kategorien addiert und dann durch die Anzahl der Kategorien geteilt. Wir haben haben viel mehr Standard Zimmer als Suiten. Somit ist der Preis nichtssagend. Außerdem ist er in der Belegung also auch in der Verfügbarkeit der selbe
1 vote -
Cancellation Policy
We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
• Confirmation: IDR 0.00, 50% (Standard Rate)
• 60 days before check-in: IDR 0.00, 100% (Standard Rate)
However, the confirmation email displays something completely different:
• Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
• Cancellation after 9/18/2025 2:00:00 PM: fee…2 votes -
Bulk deactivate/delete rates/products/product rules
In other systems its common that you can delete/deactivate certain things via a multiple selection. It would be great if that was also available for the above mentioned within Mews.
1 vote -
Add room-count restrictions for reservations and daily inventory (min/max)
Idea:
It would be extremely useful to introduce two new restriction options that control rate availability based on room count – both on the reservation level and the daily inventory level. These are different use cases but equally important for pricing strategies.
- Reservation-based restriction: Min/Max rooms per booking What we need:
A setting that makes a rate bookable only from X rooms or only up to X rooms within one reservation.
Why:
Group rates: Should appear only when a reservation contains at least 10 rooms.
Promo / early bird / code rates: Should be limited to a small number of…
1 vote -
Have one line item in open bill when adding multiple products from additional service to a bill
When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
- When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
- When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it…1 vote -
cancellation
Hi MEWS Community,
We currently use non-refundable rates, but on Booking.com we still allow a certain level of flexibility:
Guests can modify their stay dates prior to arrival with no penalty for the cancelled nights. The stay itself remains non-refundable, only date changes are permitted.This flexibility works very well for us commercially and helps reduce full cancellations while keeping the revenue secured.
However, we’re finding it difficult to replicate this exact logic in MEWS.
At the moment, MEWS treats non-refundable rates as fully rigid, without the option to allow date changes while keeping the payment non-refundable.When a guest shortens or…
1 vote -
Additional services revert to previous owner at check-in
Summary
When changing the bill owner, additional services (e.g. breakfast and breakfast adjustment) initially follow the new owner correctly. However, as soon as the guest checks in, these items revert back to the previous Reservation Owner due to default billing automation.Current impact
Manual changes done before check-in are undone
Creates daily manual work (15+ bills)
Increases risk of billing errors
Improvement request
Please allow one of the following:Additional services to respect manual owner changes and not revert at check-in, or
A billing automation setting to control whether additional services follow the Bill Owner or Reservation Owner during check-in.
…
1 vote -
Pouvoir sélectionner plusieurs espaces à bloquer sur usage interne
Cela pourrait être pratique de pouvoir sélectionner plusieurs espaces à bloquer aux mêmes dates sur la fonctionnalité usage interne pour éviter de le faire à chaque usage
1 vote -
Firmenreservierung ohne Gastnamen - Company reservation without guest names
Warum muss ich bei einer Firmenreservierung sofort einen Gastnamen anlegen? Es wäre einfacher, wenn ich nur den Namen der buchenden Person anlegen könnte und die Gästenamen dann nachtrage. So muss ich die Felder doppelt ausfüllen. Gerade bei Firmen, die mehrere Zimmer gebucht haben, ist das anstrengend.
Why do I have to create a guest name immediately when making a company reservation? It would be easier if I could just enter the name of the person making the booking and then add the guest names later. This way, I have to fill in the fields twice. This is particularly tedious for…
4 votes
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