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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
    Currently, you have to click on each invoice, print it, and save it as a PDF.
    An individual PDF export for the desired period would make this task much easier.

    2 votes

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  2. When you click on the beginning date for blocked space - the calendar should automatically go to that date - instead you have to click on the calendar again to find the month/date example: the calendar automatically defaults to today's date - you have to tab thru the calendar for the date you want - then it should automatically show future dates for the end date, but it reverts back to today's date for the too. Would be nice if blocking house space worked the same way as booking a reservation - you would click on the date & space…

    2 votes

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  3. Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).

    Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).

    Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.

    Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems

    2 votes

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  4. New timing option needed. There is continuous and monthly billing automation. I'm posting this on a behalf of a property that expressed interest in having weekly billing automation.

    2 votes

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  5. A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!

    2 votes

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  7. I would like to request a small development regarding the deposit payments in customer's bill.
     
    Could you please add two new fields on the deposit payment rows:
    - The payment date of the deposit
    - The consumption date of the deposit
     
    These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.

    2 votes

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  8. I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.

    2 votes

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  9. We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
    One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
    • Confirmation: IDR 0.00, 50% (Standard Rate)
    • 60 days before check-in: IDR 0.00, 100% (Standard Rate)
    However, the confirmation email displays something completely different:
    • Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
    • Cancellation after 9/18/2025 2:00:00 PM: fee…

    2 votes

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  10. Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source…

    2 votes

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  11. Faster way to change rooms status to Inspected

    It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.

    2 votes

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  12. When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.

    2 votes

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  13. Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
    couldn't you change this back?

    2 votes

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  14. I don't like the fact that when I delete a Space, it gets completely deleted. Reservations show "Unassigned" for "Assigned Space", and it can be no longer retrieved via the API.

    This basically breaks the referential integrity of the data, which is a rather serious issue. Such deletions should only be done as a soft delete - ie. the Space should be marked as deleted, and deletion date captured. It must no longer be assignable, but it should stay there so past reservations can still reference it.

    We have buildings where we add / remove spaces from time to time,…

    2 votes

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  15. One User profile for PMS, POS and Events
    Please let the users switch from one system to the other by using the same user profile and not 3 different ones.

    2 votes

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  16. It would be great to be able to export the group allotment chart to show clients their group block pick-up. Copy and pasting the data from the Dashboard does not paste properly in Excel, Numbers, or any other app (Pages, Outlook, etc)

    2 votes

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  17. Currently restrictions only consider the arrival date and not the departure date.

    This means that if I want only allow bookings at my property from today - 365 days from now, setting the below restriction is not enough to close out the property from day 366 onwards. This restriction will allow a reservation to start on day 1 - 364 and end any day afterwards.

    Restriction type: Closed to Stay/Arrival/Departure
    Maximum advance: 365 days

    The best current workaround is to set the below restriction. However, this restricts stays arriving on day 336 - 365, and also for more than 30…

    2 votes

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  18. Ce serait pratique d'avoir le montant des factures dans le tableau de bord d'un client. Aujourd'hui on se retrouve avec plein d'info :Propriétaire
    Type de profil
    Client
    Société
    Numéro de TVA du propriétaire
    Émis
    Date d'échéance
    Payé
    Rappel envoyé
    Statut
    Notes

    Mais pas le montant.

    2 votes

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  19. Problem:
    When you update a product price in Mews (like breakfast), it only applies to new bookings. But if a guest changes their reservation (like the dates), Mews may remove the original product and re-add it at the new price not the one that was originally booked. This causes confusion for staff, inconsistent pricing for guests, and potential overcharges. Even with the workaround of creating new product versions and stopping sales of the old one, the issue can still happen, especially when guests change bookings via OTAs like Booking.com.

    Proposed Solution:
    Mews should offer a way to lock the product…

    2 votes

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  20. We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.

    2 votes

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