Settings and activity
15 results found
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75 votes
An error occurred while saving the comment 
Viktor Puetzer
supported this idea
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373 votesViktor Puetzer
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31 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Viktor Puetzer
commented
If I have booked a room with a price of 100€, Mews calculates 2 prices :
1) the price of the room excluding additional products
2) the price with additional products. Additional products can depend on the number of persons, like the stay tax.If the stay tax is 3 € per person, and if I book the room for 2 persons, the total price including products would be 106 €.
If I change the number of persons to 1 while ticking "keep old price", Mews changes the price excluding products to 103 and keeps the price including products at 106 €.
In my opinion, there is a design error in the code.
If the checkbox "Keep old price" is checked, Mews should keep the price excluding products, instead of keeping the price with products.
The issue has been reported to the development team, and they answered that the behaviour is correct (as designed) without providing a logical explanation.
Viktor Puetzer
supported this idea
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263 votes
An error occurred while saving the comment Viktor Puetzer
commented
This feature has been released, but why can't we see the mails sent to the customer under the mailing tab of the reservation? From a user experience point of view, this would be much more convenient than going to the Mail Queue section and searching for a specific mail address and time period.
An error occurred while saving the comment Viktor Puetzer
commented
It would be nice if all emails sent by Mews on behalf of the hotel are really sent on behalf of the hotel (and not from another email address than the hotel's email address). This would allow the see all mails in the hotels mailbox under sent items. It would also be nice to give the possibility to put the hotel in copy in either case.
Viktor Puetzer
supported this idea
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179 votes
Hello. We are starting to work on better visualization of restrictions in Booking engine. We do not have estimated delivery yet, but we believe first small increments to release in April or earlier.
Your guest team.
An error occurred while saving the comment Viktor Puetzer
commented
It's incredible this is missing. If there is a minimum stay on a date, instead of proposing to extend the stay, the system proposes alternatives at -1 week, +1week, etc.
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5 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
Viktor Puetzer
shared this idea
·
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14 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
An error occurred while saving the comment Viktor Puetzer
commented
This is also important for Swiss guests. Currently the guest language is set by default to German for all Swiss customers. Switzerland has 3 official languages: DE, FR, IT. Only the guest himself can change the language to French or Italian. If the guest asks the hotel to change it, the hotel has no way to do it.
Viktor Puetzer
supported this idea
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18 votes
Hello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
An error occurred while saving the comment Viktor Puetzer
commented
Ok, you can ignore this idea.
Viktor Puetzer
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45 votes
Hello Mewsers!
We are delighted to inform you that we have now released a new space assignment form.
The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.
Visit our release notes page to learn more about this awesome new update.
Kind regards,
Mews Product teamViktor Puetzer
supported this idea
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An error occurred while saving the comment Viktor Puetzer
commented
The current solution is not satisfactory. It doesn't make sense the assign spaces randomly. As hotelier you want to optimise the work of housekeeping and you will assign rooms that are close one to each other to the same person rather than assigning a room at one end of the building and another room at the other end of the building.
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105 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
Viktor Puetzer
supported this idea
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An error occurred while saving the comment Viktor Puetzer
commented
It is very strange that Mews deducts the language from the nationality. This are 2 different things. At any time you should be able to choose the communication language with the guest. This is is important for the automatic mails that are sent to the customer, for the invoices and for all other systems that can be connected to Mews and to which contact details are synchronised (including CRM systems for email marketing).
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16 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
Viktor Puetzer
shared this idea
·
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4 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Viktor Puetzer
shared this idea
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288 votes
Email preview released on 14.12.2021
Viktor Puetzer
supported this idea
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14 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Viktor Puetzer
supported this idea
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An error occurred while saving the comment Viktor Puetzer
commented
Mews should send a notification (per email or in the Message Center) each time there is a modification on a booking, be it from Distributor or the Channel Manager. Even if the Channel Manager notifies us, it would be safer to be alerted by Mews as well.
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346 votes
We delivered customization of all emails which Mews send to guests.
We will start collecting new feedback for missing placeholders and other things separately
Viktor Puetzer
supported this idea
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Why can't we see the mails sent to the customer under the mailing tab of the reservation? From a user experience point of view, this would be much more convenient than going to the Mail Queue section and searching for a specific mail address and time period.