Settings and activity
83 results found
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163 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Claudia M.
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127 votesClaudia M.
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An error occurred while saving the comment Claudia M.
commented
With the rooming list import function every guest would receive an online check in link. Which does work for corporate groups paying themselves but would cause issues for groups which are paid by a CO or TA.
We would like to seek for a solution withing configuration based on rate groups or rate codes to either request the credit card details during the online check in or not.
We also deal with a lot of young travelers, if we request a credit card its tempting to not use their own credit card, they would enter 3rd party cards which lead us to issues with chargebacks. -
28 votes
An error occurred while saving the comment Claudia M.
commented
Additional to my previous comment, Its significant for us to have better visibility on how often the operator checks in a guest vs. our reception team even now in this difficult times where contactless check in is key. At the moment we can just guess how many guest really use the operator kiosk. Some statistics maybe on your new analytic tool would be amazing to see online check in vs. arrivals. Same for online check out and also operator check ins.
Claudia M.
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An error occurred while saving the comment Claudia M.
commented
I need to present a statistic regular on how many kiosk check in we had. This is impossible as this information is tracked nowhere in MEWS. To make aware on the importance to roll out the operator I need to present numbers, which I cannot at the moment.
Not even the activity report does show the operator check in properly, as its only showing limit numbers of lines, thus there is no workaround. Thanks for getting on this please. -
42 votes
An error occurred while saving the comment Claudia M.
commented
This feature is important to us as we can see quickly if the registration card is saved on the profile or if we would have to look up a hard copy.
Also we would like to know one day in advance which guest have processed on online check in, if they have not done it yet, we would like to push the online check in invite again.Claudia M.
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30 votes
Hello,
We would like to hear if you’d have an interest in this idea, if yes, please upvote!
Thanks,
JovanaClaudia M.
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135 votesClaudia M.
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48 votes
An error occurred while saving the comment Claudia M.
commented
We are missing a possibility to see a report which rooms shows guest in house which moved rooms. The activity log does only show space changes which could also be allocation changes. We can not identify which of them were already checked in. But we need to see which guest have stayed in a room and moved to another for HSK to follow up.
Maybe to add in an additional change type in the action log would do the trick already.Claudia M.
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166 votesClaudia M.
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353 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
An error occurred while saving the comment Claudia M.
commented
we see a huge issue with the actual setup in US as there are nearly no requirements on what the guest has to provide. Therefore we do not collect any information during online check in. This is not helpful in regards to guest profile quality. We need to be able to ask our guest what we believe is required. There I support this request highly. And as usual, quick would be good as well.
Claudia M.
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62 votesClaudia M.
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113 votesClaudia M.
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85 votesClaudia M.
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86 votesClaudia M.
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87 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Claudia M.
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506 votes
Hey Mewsers,
Good News! It is my pleasure to announce we have started a Beta of an improvement to our search bar that will allow users, among many things, to easily find the unassigned reservations that are causing the infamous red line on the timeline!
If this is a common need, you can even save this search as a favorite (with the star icon on the search bar) and avoid having to type it!
If you would like to take part of the Beta, please join the conversation via the Community post here.
Yours,
Ettore Zotarelli
Senior Product Manager - AI & guest Communications
Claudia M.
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71 votesClaudia M.
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179 votes
Hey Mewsers,
Good News! We started working on your feature request which will be ready soon. Remember, keep up to date with our releases by checking out our release notes:
Claudia M.
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130 votesClaudia M.
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31 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Claudia M.
commented
I'm super unhappy with the generic pictures. In almost all locations we're in the pictures chosen is not really great. Additionally the quality of some pictures is horrible. In view city the picture is pixelated.
Claudia M.
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26 votesClaudia M.
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Hey all,
not only for OOS/OOS but also for house use. Would be amazing if a range can be entered from - to which rooms should be changed in one go.