Settings and activity
15 results found
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6 votes
Maximiliane Kiefer
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458 votes
Hey community!
We've made some exciting progress in how we're thinking about introducing multiple rates within a single reservation, and we need your help!
We’d love to understand your expectations regarding the behavior around rate mixing. Right now, we’re especially looking for insights from two key roles:
- Reservation managers / front desk staff who handle reservations daily
- Revenue managers
If this sounds like you, you're the perfect person to help shape this new capability. Here’s how:
- Follow this link to take our Userberry test and share your feedback
- Please use a desktop browser — the survey includes visual elements
- Set aside around 5–10 minutes of your time
Even if this doesn’t fit your role directly, we still welcome your feedback! However, it would be even more valuable if you could share this with colleagues or team members who fit the roles above. That way, we can gather the most accurate…
An error occurred while saving the comment Maximiliane Kiefer
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4 votesMaximiliane Kiefer
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20 votesMaximiliane Kiefer
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73 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Maximiliane Kiefer
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124 votes
An error occurred while saving the comment Maximiliane Kiefer
commented
Hello, this is a very important feature that is truly needed. It not only confuses the team, but also impacts the billing via Kiosk.
We have a lot of loyal customers who have multiple reservations. The amount for future reservations is currently also shown in the departures list, which does not make sense at all.
Maximiliane Kiefer
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15 votes
Hello Matt,
Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.
Keep an eye on our release notes page for the final updates.
Maximiliane Kiefer
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17 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Maximiliane Kiefer
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6 votesMaximiliane Kiefer
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90 votesMaximiliane Kiefer
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31 votes
An error occurred while saving the comment Maximiliane Kiefer
commented
This would be more than great to have. As a wellness hotel, we have to deal with many check-ins over the weekend. Having the kiosk is very helpful to let multiple guests an option to check-in and proceed their payment already. However our housekeeping does not manage to clean all rooms in such a short amount of time (some guests already want to check-in, while the prior guest is still in the room..). Having this feature our operations could be changes significantly to the better!! Please consider it asap :))
Maximiliane Kiefer
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11 votes
An error occurred while saving the comment Maximiliane Kiefer
commented
This is a very critical feature. The majority of our guests is very old and does not have an email address. It would make a difference to automation of our check-in process.
Maximiliane Kiefer
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11 votesMaximiliane Kiefer
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20 votesMaximiliane Kiefer
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230 votes
Hi Mewsers,
if you have online check-out enabled, guests receive the copy of their bill to their mailbox right after they finish online check-out. (they receive only copy of the bill which was closed by guest during the online. check-out.).Other bills closed via Commander are not being sent automatically to the guest yet.
Have a great day,
AnetaMaximiliane Kiefer
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Hello, for us it would be crucial as well. Is there any update? It was announced to be on the roadmap in January. It is June......