Settings and activity
214 results found
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166 votes
Robert Smit
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296 votesRobert Smit
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10 votes
Review of Mews Search starting and in exploration phase
Robert Smit
supported this idea
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5 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
Robert Smit
supported this idea
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7 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Robert Smit
supported this idea
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97 votesRobert Smit
supported this idea
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18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Robert Smit
supported this idea
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81 votesRobert Smit
supported this idea
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127 votesRobert Smit
supported this idea
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14 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Robert Smit
supported this idea
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20 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
Robert Smit
supported this idea
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69 votes
Hi all,
Thanks to the current feedback, we decided to move back this idea to be upvoted.
We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.
Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…
Looking forward to hearing more about this!
Robert Smit
supported this idea
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An error occurred while saving the comment Robert Smit
commented
Currently, when a Mews Terminal is used the Physical Credit Card payment is captured in Payments. You can charge or refund a payment from the Mews Terminal. You can Pre-Authorize a Card or you can make a Payment or you can make this Pre-Authorization a Charge.
However, it does not capture the Credit Card number to put into the Credit Card Payment Field for future reservations or future charges. The Front Desk needs to manually enter the credit card information to be used.
The Front Desk can send a Payment Request email and have the guest populate the credit card info. However, this seems odd when the guest is in front of you.
Most banks require that a Chip and PIN be used when capturing a physical credit card which verifies the guest. That works in Mews for manual front desk to verify and pre-authorize or charge a guest upon arrival. However, when entering the credit card information no CCV code is required which might be an issue if there is a chargeback and the property can no validate. This could be a potential fraud issue.
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155 votesRobert Smit
supported this idea
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11 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Robert Smit
supported this idea
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16 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Robert Smit
commented
I would like to add in some systems this is called a "High Balance Report" and also have some automations which includes obtaining additional preauthorization if the credit limit has been reached. I would be good to have a similar "High Balance Report" or "Credit Limit Report".
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42 votes
An error occurred while saving the comment Robert Smit
commented
We need this feature to save time and confusion. Rates and their base rate do change.
Robert Smit
supported this idea
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3 votes
Hi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.
However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.
Sincerely,
Mews Team
Robert Smit
shared this idea
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10 votes
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1 vote
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Robert Smit
shared this idea
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64 votesRobert Smit
supported this idea
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It would be great to allow guests to manage their reservation. Modify, change dates, room, add information, add add-ons, reprice their stay, change credit cards, etc... including the ability to cancel.