Settings and activity

  1. 15 votes

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    new idea  ·  1 comment  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    I would like to add in some systems this is called a "High Balance Report" and also have some automations which includes obtaining additional preauthorization if the credit limit has been reached. I would be good to have a similar "High Balance Report" or "Credit Limit Report".

  2. 2 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  3. 32 votes

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    idea to upvote  ·  3 comments  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    We need this feature to save time and confusion. Rates and their base rate do change.

    Robert Smit supported this idea  · 
  4. 602 votes

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    idea to upvote  ·  17 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote

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    0 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit shared this idea  · 
  6. 70 votes

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    5 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

  7. 11 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes

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    0 comments  ·  Mews Payments » Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit shared this idea  · 
  10. 35 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  11. 9 votes

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    new idea  ·  0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  12. 139 votes

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    idea to upvote  ·  12 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  13. 8 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  14. 32 votes

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.

    Robert Smit supported this idea  · 
  15. 8 votes

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    new idea  ·  0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  16. 5 votes

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    0 comments  ·  Mews Open API » Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. 15 votes

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    idea to upvote  ·  1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  18. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit shared this idea  · 
  19. 56 votes

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    3 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks to the current feedback, we decided to move back this idea to be upvoted.

    We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.

    Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…

    Looking forward to hearing more about this!

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    Robert Smit commented  · 

    Currently, when a Mews Terminal is used the Physical Credit Card payment is captured in Payments. You can charge or refund a payment from the Mews Terminal. You can Pre-Authorize a Card or you can make a Payment or you can make this Pre-Authorization a Charge.

    However, it does not capture the Credit Card number to put into the Credit Card Payment Field for future reservations or future charges. The Front Desk needs to manually enter the credit card information to be used.

    The Front Desk can send a Payment Request email and have the guest populate the credit card info. However, this seems odd when the guest is in front of you.

    Most banks require that a Chip and PIN be used when capturing a physical credit card which verifies the guest. That works in Mews for manual front desk to verify and pre-authorize or charge a guest upon arrival. However, when entering the credit card information no CCV code is required which might be an issue if there is a chargeback and the property can no validate. This could be a potential fraud issue.

    Robert Smit supported this idea  · 
  20. 388 votes

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    10 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.

    Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.

    If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.

    Kind regards,
    Aldair

    Robert Smit supported this idea  · 
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