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  1. 7 votes

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    1 comment  ·  Mews Business Intelligence  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  2. 63 votes

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    idea to upvote  ·  8 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  3. 160 votes

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    idea to upvote  ·  31 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  4. 3 votes

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  5. 12 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  6. 4 votes

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    1 comment  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    Mirror the Demo Environment with the Live Environment as much as possible. This would really help the teams use the Demo environment to run various scenarios and make it a useful sandbox. Over time, the Live Environment changes and the Demo is forgotten or seldomly used for staff training.

    Robert Smit supported this idea  · 
  7. 2 votes

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  8. 14 votes

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    0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Robert Smit supported this idea  · 
  9. 13 votes

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    0 comments  ·  Mews Business Intelligence  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  10. 22 votes

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    unlikely  ·  2 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    This is available if you use the Reservation Report, Mode Totals, Filter by Arrival Date, Arrival Time (ex. 4:00 pm) and Departure Time (ex. 11 am, but often I use 6:00 am to avoid early arrivals to be counted in the interval), use the Filter Overlapping to capture Arrivals and Stayovers, then Group by Segment. Keep all Statuses. Remove Options except "Include Space Charges." Net Value. Select Okay. You will now see all the Market Segmentation room nights, ADR and Net Room Revenue.

  11. 73 votes

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    7 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

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    Robert Smit commented  · 

    Need some flexibility to have a preauthorization hold longer for more than 7 days when a stay is longer than 7 days. Otherwise, the preauthorization expires new Mews, but is not sent back to the bank unless the preauthorization is cancelled.

    1. Allow the property to determine how long a preauthorization can be held.
    2. When a preauthorization is charged allow the property how long the preauthorization should be held after departure. Some may want 1 day and others 7 days.
    3. Once a preauthorization is charged when the preauthorization is expired, have the release of funds sent to the bank rather than do a manual cancel of the preauthorization.

  12. 4 votes

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    0 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Robert Smit shared this idea  · 
  13. 7 votes

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    unlikely  ·  1 comment  ·  Mews Open API » Connector API  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  14. 27 votes

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    idea to upvote  ·  4 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit supported this idea  · 
  15. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Robert Smit shared this idea  · 
  16. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Robert Smit shared this idea  · 
  17. 14 votes

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    idea to upvote  ·  2 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    When booking a manual reservation in Mews, we would like to have the option to input the credit card during the reservation process prior to the "Book" button. The credit card would then populate the guest profile payment card area to be charged or preauthorize. Currently, we have to book the reservation then go the the Payment Tab and input the credit card number manually. Then either charge the card or preauthorize the card. This would save a step in the manual reservation process.

    Robert Smit supported this idea  · 
  18. 1 vote

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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Robert Smit commented  · 

    In some locations, taxes are not static on an annual basis and can change frequently in some locals. Example is NYC that removed a room tax during the pandemic and will be bringing it back the end of August or possibly extended.

    In other PMS systems Taxes can be given periods when they are affect now and in the future. Example is a hotel where the Local TOT will change from 12% to 14% on a specific date. OTA's and Channel Manager have Tax Periods that are setup in advance. Thus, those who are booking beyond the specific date would be charged the new Tax. We are not able to do this in Mews?

    Robert Smit shared this idea  · 
  19. 22 votes

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    0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hi Team,

    US Legal environment is here! Thanks to all of you for the feedback and hope to hear from you soon in some other great ideas!

    Robert Smit supported this idea  · 
  20. 5 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

    Robert Smit supported this idea  · 
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