Hold Blocked Space Categories
External systems that have group room blocks typically allow groups to go through a series of statuses that determine whether the blocked rooms should be taken from inventory. This is important as once a hotel promises a number of rooms to a group, it has to make good on that promise.
With the way availability is updated in Mews currently, space categories can be overblocked and cause our users to fail to have all promised rooms available for their guests.
Example:
Hotel has space category "King Villa" with 10 rooms available for every day in July
External system creates an availability block "A" for July 1st to July 5th, blocking 10 "King Villa" rooms for each day
Group "A" in the external system has its status marked as "Definite", which in this example means the contract has been signed and those rooms are promised to the group.
External system creates an availability block "B" for July 4th to July 8th, blocking 5 "King Villa" rooms for each day. Despite July 4th and 5th having all their rooms blocked by a definite group, this availability will be successfully blocked in Mews.
Reservations for the "B" block get created in Mews before reservations for "A" get created
When a user tries to create reservations for the July 1st to July 5th for the "A" block, not all of the inventory will be available.
In Mews there needs to be some type of overbooking prevention or statuses on availability blocks to determine whether their availability adjustments should take priority over other block's availability adjustments.
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Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.