Settings and activity
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229 votes
Erhan B
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182 votesidea to upvote · 10 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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24 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Erhan B
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34 votesidea to upvote · 0 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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16 votesidea to upvote · 0 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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17 votesidea to upvote · 0 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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80 votesidea to upvote · 6 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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164 votesErhan B
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124 votesidea to upvote · 2 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Erhan B
commented
This Idea only makes sense, since the other E-Mail templates can be customizable in HTML. Having the pre-arrival E-Mail non HTML is inconsistent for the corporate identity when the other E-Mails look more classy.
Happy to upvote on this one! BestErhan B
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62 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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189 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
AnetaErhan B
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8 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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101 votesidea to upvote · 6 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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32 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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42 votes
Hi Mewsers!
You can now disable the QR code from all guest-facing emails through the Settings.To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.
If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.
Have a great day,
AnetaErhan B
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120 votesidea to upvote · 11 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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187 votes
Hi Mewsers,
we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.
Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
AnetaErhan B
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283 votesidea to upvote · 8 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Erhan B
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63 votesErhan B
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14 votesErhan B
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If a customer booked with e.g. Airbnb oder BookingCom and they already pre-paid, it is difficult to communicate this matter: "You can just leave the check-in process at this point". From a guest journey perspective it would be very nice to have the same success response as you would have if you completed the check-in with credit card information.