402 results found
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payment report refund reason
Right now, there are so many details in the exported payment report in the excel file, but the mandatory refund reason is not there. It would be very helpful for us if it shows it in there as well when going through all the refunds.
6 votes -
Occupancy report and shared inventory
When using shared inventory in a hostel setting the occupancy graph is rendered almost unusable. When having a dorm sellable as a Dorm or a single bed, if arrivals was 1 for a bed on the day in the reservations section, the graph directly below will indicate 2 arrivals if the dorm was not occupied previously. There is only truly 1 arrival.
Appreciating additional logic would need to be applied across the system, though this would make it far more actionable insights and give team members actionable information.
1 vote -
Customer Stats Report: City Focused Filter
The "city" focused filter will allow Sales and Revenue Departments to have the option to pull for more specific/localized stats of their visitors as opposed to a whole region/territory/filter which could affect product creation sales and marketing campaign (Without needing to export to Excel + filter the customer profiles report)
4 votes -
Exact overnight stay on Reservation Report
Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.
2 votes -
Blockings Report Development
Include all types of blocks in the blockings report. E.G. Out of order and house use, as many properties will use house use as its harder to have clear reporting on.
2 votes -
Report for product cancelations including reason
We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
As it is now, checking is extremely time-consuming because you have to search for everything individually.19 votes -
Product checklist: Report on guest trends
It would be very useful for us to be able to see the trends for when people arrive for breakfast on different weekdays/times of year, to see when and where we should most efficiently use our staff.
Therefore it would be nice if it was possible to filter the product report in such a way that you can view which products are "checked" at which times on a daily, weekly and monthly basis.
Similar to (or the same as) how we check when most people check in and out in the Activity Report.
1 vote -
Selection of multiple room categories within the availability & occupancy report
It would be helpful to select multiple room categories within the availability & occupancy report.
At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.33 votes -
Cancellation date filter for posting journal
We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.
3 votes -
In reservation overview report show abreviated notes if notes field content is to long, instead of not showing anything at all
In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
As of how it is implemented right now, it could be assumed that no notes are attached to the…2 votes -
Add filter for note classifications
Add an option to filter which type of notes are shown in reports. An use case would be the "Room Status" report with only housekeeping notes (For the housekeeping obviously).
For example for the "Guests in House" report you have an option to toggle products and then a separate option for refining wich products are shown.
Similar there is already an option to toggle notes (guest notes to be specific). Just add an additional option for choosing wich note classifications should be shown.
2 votes -
Have a filter in the Manager report for rates
Hoteliers like to track the success of the rates per month and currently, to do that is to run the reservation report with a specific rate selected and to run it in "Total" mode month by month.
Manager report has a lot of potential for improvement to make it more useful for the hoteliers.
1 vote -
Report Exports: Allow the "Name" to Duplicate in the File Name
It would be useful to allow clients to duplicate the "Name" identified in the field "Name*" within the export scheduler page (right side, under the "enabled" box) in the file name that is generated to indicate where the file came from and the interval it was generated for.
1 vote -
Export Schedule on available for the a "Rolling 7 Days"
Add to the current list of Interval option of a Continuous 7 days that begins the report at "Current Day 00:00 to +7 days at 00:00"
This would allow a daily export of product services sold to show any 7 days out at all times and would also include any late changes that happen for last minute bookings with a cancellation period, add-ons over the phone, and so forth. This is extremely beneficial for a Front Desk Supervisor or Manager to see what is happening that day and prepare for the days to come before a guest arrives without having…
1 vote -
Product Checklist to include Company information
For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)
11 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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THE ACCOUNTING REPORT SORT BY ROOM TYPE
It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.
12 votes -
Product checklist Print
Dear Team,
This function work super for a Breakfast List as an overview.
May I recommend:
1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.Thank you in advanced.
Kind Regards,
Amit
47 votes -
Secure Emergency Exports
It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
Also those reports may be a potential risk when at rest (stored in an email account or…5 votes -
Improvement to reservation report - add tick boxes to filters
When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?
21 votes -
Availability & Occupancy Report + Restrictions
We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.
1 vote
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