Add neutral gender in online check-in
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
015868405353 - ESTELLE IZARD commented
Hi,I believe it's urgent to add Mx. and/or gender neutral options to reflect our world's diversity and make our guests fell included!
Alexander Oliver Olsson Foberg commented
Time to change! 🏳🌈 Add other genders and titles, for example "Mx".
Corina McQuat commented
I brought this up as well as we have had LGTB+ training on Booking.com and it is not a big change of system to accommodate anybody who doesn't feel comfortable for whatever reason to choose meal or female.
Either take away the field as compulsory or ideally have an I'd rather not specify selection, this is actually great for stats as we can then find out how many of our guests do not want to specify gender.
Hotel Oderberger Tini Diekmann commented
Dear mews team, this option is really overdue nowadays. It's 2021!!
We get the question/remak quite often!
Lucien van Geffen commented
Hi Mews, organisations are finally making massive steps when it comes to diversity & inclusion programs. Let the hospitality industry not fall behind. The options should be available nowadays.
We need to have more options and not only other such as ‘Prefer not to say’ and ‘Mx’
YES! YES! YES!
We should be able to add more fields and not only other
For example ‘Prefer not to say’ and ‘Mx’
This is a really important feature for us - we are an inclusive hotel and need to reflect that across our website, and booking form
Tom Keller commented
Judith Van der Borch commented
Absolutely agree that there needs to be another option apart from male/female, it's 2020 and if anything we or MEWS should be the first to make this feature available within the system.
Benoit Thewys commented
Why do we ask the gender anyway ? Get rid of this feature.
Linda Ohlson commented
Is this feature going to be updated soon? Please add gender neutral option. It's very important option in this modern hospitality world.
Tom Keller commented
Great! And very basic feature that should be available nowadays... Especially in our hospitality world
We got this email today from a guest.
Hello, in the time between when I made my booking and now, I came out as a transgender woman and I now use a new name: Sarina. My name and gender have not been legally changed as this is a very recent development. However I was just doing the online check in and the thought of having to put ‘Male’ in the ‘***’ box makes me feel sick and anxious. I understand the name needs to be the same as on my ID but would it be okay to put ‘***’ as ‘Female’? I don’t want to feel more dysphoria
As i have mentioned before, I believe our system should be able to be a more inclusive one. That doesn't exclude non-binary folks or as Sarina states, give anyone gender dysphoria. This is customer service after all and we want to make all our guests feel valued and at home. This sets off on a bad foot before they have even stepped through the door and needs to be changed. A third option should be available like it is with Gov't websites and many others too.
Ellie C commented
In profiles. I don't know if this is where I should send it.
Diana Roy commented
There are changes for profile in the release notes of 30 may: Gender is replacing Title. To get it in the online check-in we need to have the third gender (maybe "X" like Travelport or "divers" like the german government is doing it?) in the Mews customer profiles please.