71 votesidea to upvote · 7 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →Anonymous supported this idea ·
An error occurred while saving the commentAnonymous commented
We got this email today from a guest.
Hello, in the time between when I made my booking and now, I came out as a transgender woman and I now use a new name: Sarina. My name and gender have not been legally changed as this is a very recent development. However I was just doing the online check in and the thought of having to put ‘Male’ in the ‘***’ box makes me feel sick and anxious. I understand the name needs to be the same as on my ID but would it be okay to put ‘***’ as ‘Female’? I don’t want to feel more dysphoria
As i have mentioned before, I believe our system should be able to be a more inclusive one. That doesn't exclude non-binary folks or as Sarina states, give anyone gender dysphoria. This is customer service after all and we want to make all our guests feel valued and at home. This sets off on a bad foot before they have even stepped through the door and needs to be changed. A third option should be available like it is with Gov't websites and many others too.