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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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797 results found

  1. Datalayer with user data for 'Enhanced Conversion' on Google and Meta

    Upon a completed booking, it would be helpful if MEWS creates a datalayer with the personal data from the booking (name, email, phone number, and country) that can subsequently be sent to Google and Meta as part of 'Enhanced Conversion' to better optimize advertising.

    More info here: https://support.google.com/google-ads/answer/9888656

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. SMS

    We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.

    In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.

    I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…

    1 vote
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  3. Formatierung für Raumkategorie E-Mail

    Bei der Raumkategorie kann ein individueller Text eingegeben werden, ursprünglich im html Format und somit auch richtig formatiert, Seit zwei Wochen wird ist es zwar möglich ohne html code die Informationen einzugeben jedoch kann man wichtige Infos nicht hervorheben und auch ansonsten keinerlei Formatierungen hinzufügen. Es wäre schön wenn Formatierungsoptionen angeboten werden.

    1 vote
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  4. Add {bill} to Bill sent email template body

    The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  5. Wiederkehrender Gast

    Wir wünschen uns, dass automatisch erkannt wird, wie oft ein Gast schon im Hotel war und dass ab einem 5. Aufenthalt der Gast ein Stammgast ist und speziell markiert wird automatisch

    2 votes
    idea to upvote  ·  0 comments  ·  Loyalty  ·  Admin →
    How important is this to you?

  6. Bundesländer

    Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  7. Clarify check-out time options and policies for online check-out

    Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies

    1 vote
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  8. Multi property booking engine

    Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  9. Allow changing colors of placeholders

    When changing colors of placeholders, it still appears blue on gmail accounts. Would be great to allow the change of color to apply across all apps to make it more consistent with overall branding for each property

    2 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  10. Improve SMS messaging

    The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
    1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
    2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…

    3 votes
    idea to upvote  ·  1 comment  ·  Communications  ·  Admin →
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  11. Bookable Period

    Would be nice if in the invoice description at the place of night will be overnight ( as german description as Nacht -> Übernachtung).
    This is at the moment not possible, this"words" come from the service hard coded information and this are the only available options at the moment: night, day, Month and hour.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. Ask for arrival time during online Check-In

    Ask for arrival time during online Check-In

    34 votes
    2 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Show alerts to inform about importan information to guest

    It would be great if relevant information for specific times can be shown as an alert message in the booking engine.
    Guest searches for a room during a certain periond and a message is getting shown, which is triggered by an either defined date range for the time of booking or time of stay.
    This would be helpful for:
    -restaurant closures during the time the guest does stay
    -renovations going on in the hotel
    -certain hotels services are not available during the staying period
    -could also be used for advertising special events in the hotel

    3 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  14. Allow guests to edit personal data in new guest portal

    Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
    I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.

    3 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  15. Promoting bookable service on the Kiosk

    Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.

    2 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  16. Option to remove the marketing opt-in at the online check-out

    Option to remove the marketing opt-in at the online check-out.

    4 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?

  17. Nationality information

    It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    10 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. Hotel Logo should be clickable to lead to hotel homepage

    When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)

    Problem then is that users can not go to the homepage of the hotel directly.

    It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.

    For me it is a must have.

    3 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. Gästekartei mit allen Gastprofilen nach dem Alphabet

    Ich würde mir wünschen, dass alle Gästeprofile im System aufzufinden sind in einer Gästekartei. Somit kann man den vielen doppelten Profilen entgegenwirken und leichter die Profile zusammenführen ( da man direkte Daten abgleichen kann, ob es sich um die selbe Person handelt)

    26 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  20. Resize Hotel Logo in E-Mails

    The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
    Could this be sized larger?

    11 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?
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