903 results found
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Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß23 votes -
Transfer guest contact details from tablet to guest profile
We can use a tablet where the guests would enter their contact details and that would automatically get transferred to Mews guests profile - without the full self check-in process.
6 votes -
Prevent users from cutting keys on reservations that are status 'to check in'
A property option or configuration to not allow keys to be cut on any reservations that are 'to check in' - they must be checked in first or cut during the check in flow only.
2 votes -
Turn off automatic e-mails for specific rates
I would like the possibility to turn off e-mails for specific rates. We have travel agencies where the customer books directly from them and then the travel agency will book the nights directly from our website. However, now the guest will automatically receive a confirmation and a price that is not correct since they booked it through an agency who have set up a package price for them.
As it is now, we are excluded from being part of some of these packages and from being a supplier to some agencies because of this.
This feature is available from a…
6 votes -
Staatsangehörigkeit als Pflichtfeld in der Booking Engine
Da die Meldepflicht für Staatsbürger desselben Landes seit 01.01.2025 entfallen ist, müssen wir als Hotel keinen Meldeschein mehr unterschreiben lassen. Daher ist es zwingend erforderlich, die Staatsangehörigkeit schon im Buchungsvorgang abzufragen. Daher bitten wir euch umgehend, dass wir einstellen können, dass die Staatsangehörigkeit zum Pflichtfeld in der Booking Engine wird.
1 vote -
Having 3 bookables services together on the dashboard
I would like to have the option to see my 3 bookables services together on my dashboard instead of selecting them one by one.
2 votes -
Product-display Control Across Different Booking Engines
We need the ability to control which products are shown in the different booking engines, instead of having the same setup across all channels.
Some of our partners use their own booking engine and offer special products. Therefore, we want to decide which products they can access and sell, while keeping others exclusive.
1 vote -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.4 votes -
Display Portrait Photos Correctly
So far only landscape photos look good. But the landscape are cut.
1 vote -
Sign in Account
Feature request: Add guest account Sign-in to the Mews Booking Engine
Sign-in method: Email + password
Placement in flow: Show Sign-in on the Contact details step (before payment), so returning guests can sign in before entering personal data
Expected behavior after sign-in: Automatically prefill contact details (for example: name, phone number, address) from the guest profile
New guest flow: Option to create an account during booking
Account recovery: Forgot password via email
Privacy: Clear consent for storing and reusing details for future reservations1 vote -
Angebots Manager
Sehr geehrtes MEWS-Team,
zunächst möchten wir betonen, wie zufrieden wir mit Ihrem PMS sind. MEWS ist aus unserer Sicht ein hervorragend durchdachtes System, das viele Prozesse im Hotelalltag effizient und intuitiv gestaltet – dafür ein großes Kompliment!
Dennoch möchten wir einen konkreten Verbesserungsvorschlag zum Angebotsmanagement anregen:
Aktuell führt die Angebotsdarstellung bei Gruppenanfragen (z. B. bei einer Buchung von 10 Zimmern) zu einer sehr unübersichtlichen Darstellung. Der Gast erhält eine lange Liste einzelner Zimmerangebote, was die Übersichtlichkeit und Vergleichbarkeit stark einschränkt.
Zudem ist es derzeit nicht möglich, die verschiedenen Zimmerkategorien mit ihren jeweiligen Preisen separat und klar strukturiert darzustellen. Dies erschwert sowohl…4 votes -
No repetition of information
Do not ask for data that is already known (e.g., from a previous step or URL parameters). This also applies to the selected dates.
Avoid making visitors fill out the same form multiple times
1 vote -
Context-aware flow in the booking engine
From the package page → package preselected in the booking module, going directly to room selection. In this flow, the package comes before choosing a room type.
If someone selects a package with limited availability (such as the Easter package), it is important that this can be passed along so that a visitor can only select the valid dates for that package from the main domain.
From the room page → room preselected, with packages prominently displayed as optional add-ons (possibly in a separate step). At the moment, the packages are somewhat hidden.
The selected product should always remain visible…
1 vote -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
3 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
17 votes -
automatischer Check-in nur für Buchungen die online eingecheckt haben
Wäre super, wenn man den automatischen Check-in nur für die Buchungen einstellen kann, die bereits online eingecheckt haben.
1 vote -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes
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