876 results found
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In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
In today’s digital era, isn’t it time we rethink and expand the ways we communicate with our guests?
Relying solely on traditional channels like email and telephone may no longer align with how many travellers prefer to connect. From WeChat and Messenger to WhatsApp and other instant messaging platforms, guests increasingly expect to interact with hotels in the same seamless, real-time manner they use in their everyday lives.
If we truly aim to be guest-centric, we must meet them where they are, and not where we’re used to being.
7 votes -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
12 votes -
Higher sensitivity on the Match and merge screen for merging guest profiles
Despite the Match & Merge screen for guest profiles, we unfortunately often still have duplicates of guest profiles. It would be very helpful if you could influence the number of matching fields that cause the guest profiles to appear in the Match & Merge screen. Ofcourse this would increase the number of suggestions, but we would have less chance of duplicate guest profiles.
3 votes -
Guest ID requirements should be configurable separately in Online Check in and Kiosk
Guest ID requirements should be configurable separately in Online Check in and/or Kiosk.
We should be able to turn on Guest ID scan in Online Check In only and not in Kiosk. At the moment ID scan is required in OCI and Kiosk or Kiosk ONLY. We are not able to use kiosks for ID scan, so it would be nice if we could capture IDs in OCI only.1 vote -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
14 votes -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote -
Schlüssel programmieren bei Verlust ohne Buchungsnummer
Wir haben neu ein I-Pad an der Rezeption mit dem MEWS-Kiosk, damit Gäste sich selbst eine Schlüsselkarte programmieren können bei Verlust. Jedoch habe ich gesehen, dass wenn Gäste bereits eingecheckt sind, die Gäste die Buchungsnummer zusätzlich eingeben müssen. Da jedoch die meisten Gäste diese nicht haben oder sich selbst ausgeschlossen haben aus dem Zimmer gar kein Handy dabeihaben, um die Nummer zu suchen.
Ich verstehe, dass die Gäste nicht nur mit dem Nachnamen eine neue Karte programmieren können, denke aber dass zum Beispiel durch Eingabe des Geburtsdatum des Gastes viel besser lösbar wäre, damit keine Anrufe entstehen...
1 vote -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
Check in through QR Code
To streamline the check-in process, especially for large groups, we propose implementing a QR code system:
Guests scan a QR code that directs them to the hotel’s guest portal.
They can complete online check-in by entering their first and last name.
This allows faster processing for groups compared to relying solely on the 6 available kiosks.
For individual arrivals, the current solution using a personalized online check-in link via email remains available.
This approach provides flexibility: efficient group check-in through QR code scanning while maintaining the personalized option for single guests.
2 votes -
Open Bill Error + Clearing Guest Data in a Portfolio or Multiproperty
When a portfolio includes more than 1 property, the current process requires checking each property individually to locate the open bill. Imagine a chain with 100+ properties. This approach is highly time-intensive and introduces unnecessary operational overhead.
Ideally, if the system detects an open bill anywhere in the portfolio chain, the error handling logic should surface the specific property ID with that open bill directly in the error message. This would significantly reduce manual effort, improve troubleshooting efficiency, and deliver a better user experience by providing actionable information upfront.
2 votes -
Option to Display Prices in Confirmation Emails Even When Company Routing Is Applied
Suggestion: Please consider adding a setting or checkbox in the billing/routing rule configuration that allows properties to choose whether or not to include pricing on booking confirmations when company routing is applied. This would give properties more flexibility to align with different business models, customer expectations, and communication standards.
This option would greatly reduce the number of guest inquiries and ensure transparency where needed.
11 votes -
Feature Request: Dynamic Screensaver Message – Show "Checkout" in the Morning
Currently, the Mews Kiosk screensaver always displays "Check-in" throughout the day. However, in the morning, the primary action for many guests is checking out, not checking in.
To improve guest experience and streamline the process, we propose that the screensaver dynamically updates based on the time of day:
- Morning hours (e.g., 06:00 - 12:00) → Display "Checkout"
- Afternoon & evening (e.g., 12:00 - 06:00) → Display "Check-in"This small change would make it clearer for guests, reducing confusion and ensuring a smoother self-service experience.
Would love to hear feedback from the community! 🚀
13 votes -
Offer an integrated kiosk as add on
When we review the camera footage of guests using the kiosk, we see a very clear pattern. Most guests find the steps logical and understand the payment process well. The final step, where the guest needs to take a card and place it on the key encoder, is where things start to get messy, and guests often end up ringing the bell for assistance.
I actually think it would be a smart idea for Mews to consider offering pre-built, fully integrated kiosks as an add-on to their solution.
Based on my experience, guests are already familiar with this type of…
1 vote -
travel company automatic settlement settings with VCCs
It would be nice that the option to skip automatic settlements that can be set for specific travel companies would actually WORK also when dealing with VCCs (virtual credit cards). Apparently the option works for every other payment method, but as soon as the system sees a virtual card POOF! "sorry, I cannot follow such a complicated train of thought, I have to try and charge the given card exactly as told in the payment policies, I don't care that you manually ordered me to skip the automatic settlements"... I mean - WHY?? :P
1 vote -
Email statement along with receipt upon check out
Automate for all guests to receive a statement with their receipt for payments and upon check out for their final payment
1 vote -
Preferred space features
The preferred space features of the internal > guest profile, should be the same as those we customize for bookable services. This would make this feature really useful. Otherwise, I don't think we're providing the right experience for the guest.
3 votes -
Reservation with option dates
Wenn wir potentiellen Gästen mehrere Zimmer offerieren wollen, wäre es cool, dass jedes Zimmer im E-Mail einzeln gebucht werden kann. Also das man entscheiden will ob es ein Gast ist mit einem Zimmer aber er möchte verschiedene Zimmeroptionen, oder ob es eine Anfrage ist mit mehreren Zimmern, welche dann alle bestätigt werden (so ist es im Moment). Es wäre sehr Hilfreich, damit der Gast nicht 4-5 verschiedene E-Mails erhält und direkt buchen kann, wenn ihm eine Zimmerkategorie gefällt.
2 votes -
Customization of products
Customizing the products availibility for online check in (adding the availibility per day, per rate code)
13 votes -
Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
Kiosk check-in for grouped reservations: Check in summary email should go to the the each guest profile
Kiosk check-in for grouped reservations sends Check in summary email only to the reservation owner for all checked in rooms/guests in the group, even when additional guest create separate guest profiles while checking in on kiosk.
It would be great to send Check in summary email to the each guest profile created on kiosk during online/kiosk check in.5 votes
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