865 results found
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chat
Message visibility
Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.
In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.20 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Limiting number of rooms to be booked in one go
To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.
183 votes -
Reservation Custom Fields or Tags
Having the ability to add custom fields to the operator system would be extremely helpful for specific use cases outside of the general hotelier playbook. Tags would also achieve the same result.
Example: ability to tag or flag reservations with "vehicle information" or "Missing ID" etc would allow for fine tuning reports. Currently, we have to add product rules with no value to flag reservations. It's a workaround, but would love to see the addition of tags and custom reservation fields.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Guest's credit card
In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.66 votes -
Equality of company and guest profiles
We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Alert for Online Check-in completion & Guest profile updates
Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.
4 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Export of booker email address
When you make an export of the reservation report grouped by booker, you won't have a column for the email address of the booker. It would be nice if this could be added for marketing purposes.
6 votes -
Google Analytics 4 (GA4)
Hello,
As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).
I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
Thank you,Best regards,
Jan3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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preset individual option period
It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Omnichannel communication in Mews
Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.
25 votes -
12 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Prioritizing automatic room assignment
We are using the automatic room assignment option from Top to Bottom but it would be great to be able to customize the order of rooms. As many others have mentioned there are rooms that properties would rather rent last for many reasons and would be ideal to prioritize them as last assigned regardless of the room number.
8 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Show company name on timeline (option)
It would be good to get the option to change the timeline view and display the company name instead of guest name / sometimes we need to be able to see which companies have guests staying, now you would have to click into each booking to find this out
18 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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PIN CODE field in Mews
It would be neat if the guests were able to check in on the kiosk and get their pin code there.
Or have the pin code display directly in Mews.21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Solution to display "Accessible" room to respect ADA in US
A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"
24 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Process EXIF rotation information for uploaded images
When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.
There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.
Open Navigator on the iphone.
Go to your Personal information.
Tap to change your picture and take a new picture in the potrait mode, upload and save.
Refresh the page and see the picture to…1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Document Dump for clients
just a folder where we can put things like emails and other documents for our clients. this could us local space and encrypted by mews as to not overload your servers
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Have an RFID field in guest profile
We would like to have a direct link from our cashier system to book invoices to a guest profile using an RFID field that would be available in the guest profile. We also have guest accounts that hold more than one RFID. This option will make the administration of invoices a lot easier. Additionally, it will increase guest satisfaction.
18 votesHello from the Mews product team!
Thank you for the suggestion, are you able to share the name of your cashier system in the comments section below?
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Packages available in Distributor
As a hotelier, I want to sell packages with special offers to my guests through Distributor.
Example: Enjoy the Valentine day in our hotel! Weekend stay, romantic dinner for two and a bottle of Champagne for 599 EUR.
I want these to be sold as packages rather than set up as special rates.
I want them to look like special offer.
I want them not to be limited to a specific date.
Please, share other ideas and requirements in the comments, thank you!
(issue raised on behalf of Gideon de V.)
72 votes -
Reservation Confirmation Details
To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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