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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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797 results found

  1. Customer Classification Enhancement (Guest In House Report)

    1. Handling of VIP's - being able to pull up a report of only Arrivals
      with certain Customer Classifications (mulitple-select-drop-down in
      reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.

    2. Disabled classification needs to be part of the Guests in House report
      for emergencies.

    3. Customer Classifications need to be a filtered in the Space status report for
      Housekeeping to identify special requirement rooms

    37 votes
    idea to upvote  ·  1 comment  ·  Guest profile  ·  Admin →
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  2. Signature for accompanying persons Optional

    Signature for accompanying persons Optional

    Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

    In addition, it makes little sense to ask for this data for small children etc..

    9 votes
    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
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  3. Block the possibility of early Check-in at the Kiosk before a set time

    We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
    It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be…

    2 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  4. Blacklisted guests report that can be exported

    Have blacklisted guests report that can be exported and that includes the date of the first time the guest was marked as blacklisted (or allow to close bills and merge profiles when the guest is on the blacklist)

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  5. mark existing address as primary

    Add a button or checkbox in address details to mark them as "primary".
    Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
    Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  6. optin SMS

    Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

    25 votes
    0 comments  ·  Communications  ·  Admin →
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  7. Conditional Display of Add-On Products Based on Rate Inclusions

    Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

    Background:
    Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…

    31 votes
    3 comments  ·  Booking engine  ·  Admin →
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  8. Monthly TOP Client report

    Hi,
    Is it possible to have a report, that shows all my clients, per month, sorted out by room revenue and / or roomnights? NET revenue, without VAT and breakfast.
    So I could keep track which company generates how much revenue / RN / ADR month by month.

    Thank you,
    Alver from Tallinn

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Sending emails from the demo environment

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if…

    4 votes
    idea to upvote  ·  3 comments  ·  Communications  ·  Admin →
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  10. When merging profiles, have option to convert text to proper language

    Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    4 votes
    idea to upvote  ·  1 comment  ·  Guest profile  ·  Admin →
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  11. Customize Mews Kiosk tone of voice

    Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards

    24 votes
    0 comments  ·  Kiosk  ·  Admin →
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  12. only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

    Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

    3 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  13. Enable Placeholders in Guest Portal/Documents

    Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  14. Booker Flow: Allow Booker to Determine if They are Financially Responsible

    Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

    This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

    5 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
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  15. Raumstatus ändern

    Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. Allow property administrators access to all the cases logged for their property

    It would benefit properties & esp. property administrators to see all the cases logged for their property. This way the entire staff can directly contact the support without having to report each issue to the property administrator or have the cases reported first to the property administrator who then contacts the support. This also enhances issue tracking for the property during holidays and other times of absence from work.

    2 votes
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  17. Automatically reassign room attribution when downgrading room category

    When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    16 votes
    3 comments  ·  Guest profile  ·  Admin →
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  18. Customizeable Email Templates

    We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    163 votes
    21 comments  ·  Booking engine  ·  Admin →
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  19. Smaller SMS package

    SMS package - the minimal top up amount is 50 € monthly. It should be customized to the user needs, as we were not able to spend 50 € for monthly sms usage in the past 12 months.
    There should be a smaller package available. In our case it's roughly 20-20€/month.

    5 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  20. Different colors for membership levels

    We would like for the members to have different colors in the bookings depending on the membership level

    3 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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