837 results found
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Allow promo codes on multiple rate groups
In the booking engine we are offering the promo code option for direct bookers to receive instant discount. However this is only possible on 1 rate group, leading to stacked OTA (member) offers sometimes being more favorable.
It would be great if we can develop a way to link 1 promo code to 2 rate groups to prevent this from happening
2 votes -
duplicate key
Have the option of either making a new room key or a duplicate room key. So you can make a copy without the old key being deactivated
3 votes -
Mews Kiosk Reporting
We need to be able to do a proper reporting on the Kiosk Check In, including following categories:
Check in from Kiosk (Staff Mode)Check ins from Kiosk (Guest Mode)
Check ins via Mews Commander
Moreover, we need to be able to pull the data via the API regarding if a reservation did online check-in, check-out, did they use the Kiosk or did a staff member check them in.
This is cruciel to be able to measure the success of the kiosk and to do further improvements.
20 votes -
facture
Send an automatically email post stay with the invoice attached to this email.
It would avoid a manually process that occurs to many times.1 vote -
Propertie Notes connected to Profile
Property notes containing permanent information such as billing addresses, preferences, etc. should be visible in all future and past reservations.
1 vote -
Request for Custom Pre-Arrival Email Feature
Hi Mews team,
We would love a feature where we can create a custom email that is automatically sent to guests before check-in. Right now we are doing renovation work at our hostel, and some guests might experience a bit of disturbance. It would really help if we could send them a short info message before arrival, so they know what to expect or can cancel if they prefer.
At the moment we need to find every guest email manually and send individual messages, which takes a lot of unnecessary time. An automated pre-arrival email that we can edit ourselves…
1 vote -
The option to have guests be addressed by their surname in the Guest Portal
Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.
16 votes -
Booking cancellation email to property owner
Send cancellation confirmation email to property owner when guest cancel a booking by themselves. Or please remove the option of "Cancellation" on Mews App so guest must contact the property owner for cancellation request, otherwise, we have no way to know a guest has cancelled a booking and needs refund until she called us to chase for refund payment.
1 vote -
Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Automatically create a task when a guest enters an email in online check-in that is already assigned to another guest profile
When a guest enters their preferred email address during online check-in, if that email address is already assigned to an existing profile, Mews does not merge the profiles, but instead adds the email address to the profile that is performing online check-in, so that staff can choose to merge them later.
It would be really useful it Mews could automatically create a task when this happens so that staff can be alerted to there being potentially mergeable profiles.
6 votes -
Option "Last Name Only" in the Mews Kiosk setup
We selected the option "Last name only" for the question: "Chooses what guests need to find their reservation". Still when the guest enters an error in the name, a confirmation number is requested. This is confusing and not in line with what was asked. Rather than prompting for the confirmation number, the kiosk should re-display the previous screen, requesting to enter the last name. Now there is no easy way to get back to this screen.
2 votes -
Email Templates: Add a separate publish step
Currently, you can only work on one active version of an email template at a time. Any changes you save are published after one hour.
With the new template system in particular, larger changes can’t always be completed in one go. (In the old system, you could work on the template offline until it was ready.)
Therefore, it might be better to support two template versions: one active version, and another draft version that can be worked on—possibly over several days. When the draft is finished, it can be published and take the place of the active template.
1 vote -
Mailingen
Sommige mailingen worden automatisch gestuurd en kunnen niet uitgezet worden. We willen graag zelf bepalen welke mailingen worden verstuurd (automatisch of niet automatisch).
1 vote -
Error with Parent and Child Space Setup in Booking Engine
In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:
"We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."
This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…
15 votes -
Preferred space features
The preferred space features of the internal > guest profile, should be the same as those we customize for bookable services. This would make this feature really useful. Otherwise, I don't think we're providing the right experience for the guest.
2 votes -
Editable instruction for guest with unavailable online check-out
Currently guested are asked to go to reception when they cannot complete the online check-out in the guest portal due to unbalanced bills.
We do not have a reception and that makes it very confusing for guests. We would like them to call or send us a message instead.
At this moment it is impossible to update this message that Mews automatically provides in the guest portal.1 vote -
implement a “+ / –” button so guests can select the desired quantity of certain products
It would be a great idea to implement a “+ / –” button in the Mews Booking Engine, allowing guests to select the desired quantity of certain products.
At the moment, products such as “baby cot”, “gym access”, or “room upgrade” are usually added as one unit, which makes perfect sense. However, for other types of products like soft drinks, mineral water, or snacks, the system still defaults to one unit, even though guests may want to purchase multiple quantities (e.g., 7 cans of Coca-Cola and 6 bottles of mineral water).
Adding a simple “+ / –” quantity selector next…1 vote -
Users miss homepage link on hotel booking engine by Mews
Our Mews booking engine is connected to Trivago, Tripadvisor and Google Hotel Ads. When a user clicks the outbound link in this channels to he is landing on our mews booking engine.
If the user now wants to find out more about the hotel there is no link to our homepage! It would be easy for mews just to link the hotel logo with the respective homepage URL...1 vote -
Bildschirmschoner
Aktuell steht auf dem Bildschirmschoner der Tablets die für den Kiosk genutzt werden "hier einchecken". Daher nutzen die Gäste das Tablet aber nicht für den Check-out. Wir können den Bildschirmschoner auch nicht deaktivieren. Es wäre gut, wenn man den entweder individuell gestalten könnte oder auch die Check-out Funktion sichtbar ist.
1 vote -
When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers…
8 votes
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