921 results found

1. one mail per group reservation

   Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.

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2. Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization

   Business Impact

   Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.

   Customer Problem
   On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.

   Desired Solution
   Add a Booking Engine setting that allows properties to choose between:

   • Expanded tax itemization (current behavior)
   • Collapsed tax summary displaying a single total
   • Optional expand/collapse control for viewing detailed tax lines

   Current Limitation

   The Booking Engine currently displays taxes in an itemized format and does not provide a configuration option to group or collapse tax lines into a summarized total.

   Expected Outcome

   Properties gain control over how tax information is presented while preserving access to the full tax breakdown for guests who require it.

   Business Impact

   Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.

   Customer Problem
   On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.

   Desired Solution
   Add a Booking Engine setting that allows properties to choose between:

   • Expanded tax itemization (current behavior)
   • Collapsed tax summary displaying a single total
   • Optional expand/collapse control for viewing detailed… more

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3. Placeholder in searchbar

   A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
   For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
   Furthermore, it would be great if you could search for several search terms at the same time to narrow down the search. E.g. Max% M%er, Stuttgart
   This is how I search for the name from the respective city.

   A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
   For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
   Furthermore, it would be great if you could search for several search terms at the same time to… more

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4. Internals being visible on Reservation screen

   Having important dietary information (for example) highlighted in the guest-profile recap would make the team’s daily work easier and help prevent details from being missed.

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5. Improve Price Transparency in the New Email Templates

   The new Mews Mail Template Editor is a great step forward, and we would very much like to replace our legacy HTML templates with it.

   Unfortunately, the current way prices are presented prevents us from doing so. In its current form, the pricing information lacks the level of transparency guests expect and creates unnecessary confusion. We believe the following improvements are essential.

   1. Display nightly rates

   At present, each room only shows the total accommodation price.

   With dynamic pricing now being the industry standard, nightly rates often vary significantly. Showing only the total amount makes it impossible for guests to understand how the price is calculated.

   For example:

   Night 1: CHF 300

   Night 2: CHF 500

   The confirmation simply displays:

   2 nights – CHF 800

   If the first night is cancelled later, many guests will naturally expect the remaining balance to be CHF 400, as there is no indication that the two nights were priced differently.

   Displaying the rate for each individual night would greatly improve transparency and reduce unnecessary enquiries.

   1. Improve price allocation for multi-room reservations

   The current layout is particularly problematic for reservations containing multiple rooms.

   Each room repeats the same information (check-in/check-out dates, rate description, etc.), resulting in very long confirmation emails. However, the one piece of information guests actually need—the price of each individual room—is missing.

   Instead, prices are only listed in the order summary at the end of the email. Since every line item is simply labelled "Night", there is no way to identify which charge belongs to which room.

   As a result, guests cannot determine:

   the price of each room,

   the nightly rate for each room,

   or which selected rate corresponds to which amount.

   Suggested solution

   The room price should be displayed directly within each room section, ideally immediately below the selected rate.

   If the order summary remains, each line should clearly reference the corresponding reservation, for example by including:

   Room name

   Stay dates

   Confirmation number (optional)

   If multiple identical rooms with the same rate are booked, they could be grouped into a single line instead of being listed individually.

   Conclusion

   A booking confirmation should clearly show guests what they have booked and what they are paying for.

   As long as room prices cannot be clearly linked to individual rooms and nights, the new email templates are unfortunately not a viable replacement for the legacy HTML templates.

   From our perspective, this is not an enhancement request but a fundamental requirement for a modern booking confirmation. We hope this can be prioritised in a future release.

   The new Mews Mail Template Editor is a great step forward, and we would very much like to replace our legacy HTML templates with it.

   Unfortunately, the current way prices are presented prevents us from doing so. In its current form, the pricing information lacks the level of transparency guests expect and creates unnecessary confusion. We believe the following improvements are essential.

   1. Display nightly rates

   At present, each room only shows the total accommodation price.

   With dynamic pricing now being the industry standard, nightly rates often vary significantly. Showing only the total amount makes it impossible for guests to understand… more

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6. Create your own standard e-mail templates to be send manually

   We have some standard e-mails to guests; i.e.
   * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
   * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
   * if they rent a bicycle, we explain them where to find this and how to return
   etc.

   It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive a reservation with such a request.

   We have some standard e-mails to guests; i.e.
   * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
   * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
   * if they rent a bicycle, we explain them where to find this and how to return
   etc.

   It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive… more

   4 votes

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7. Vostio

   Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.

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8. Please make only one option for upselling

   Now there is the possibility in Mews for upselling, for offering products to customers and for service promotions. This is confusing for those handling the set-up for the online check-in.

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9. Shortened URLs for sharing booking links

   It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.

   I think this addition would improve the user experience, making it more efficient and streamlined.

   Thanks for considering this!

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10. Suppress the Booking abandoned email when the guest has already rebooked

    Problem:
    The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.

    A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The first attempt auto-cancelled as abandoned at 7:57 PM, and the email went out at 7:57 PM, twenty-four minutes after she was already confirmed.

    This is not new. A 2022 idea on this forum reports the same pattern, including guests believing the cancellation applies to their new reservation.

    Solution:
    Before sending, check whether the same guest email has a confirmed reservation created after the abandoned attempt. If yes, suppress the send. A time-boxed check, for example any confirmed booking created between the abandoned reservation's creation and the send moment, would cover the payment-retry case without affecting genuine abandoners.

    Please keep the email itself. It is valuable for real abandonment. The ask is only that it stops firing at guests who already recovered on their own.

    Why this matters beyond the guest confusion:

    1. It hits the guests who tried hardest to book, the ones who attempted twice.
    2. It corrupts recovery reporting. Any measurement of what the abandoned email recovers will over-credit it, because payment-retry guests systematically rebook inside the cancellation offset window, before the email exists.
    3. Mews Support confirmed to us that this limitation is one of the reasons the email is disabled by default, and that suppression is not currently on the roadmap. Solving it would let more properties turn the feature on with confidence.

    Problem:
    The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.

    A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The… more

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11. [email protected]

    Feature Request: Email Draft/Error Notification

    I would like to suggest a new feature.

    Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.

    I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.

    1 vote

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12. Create different merge fields for customer and booker, so we can populate both information within email templates.

    Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).

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13. Adding a "tax-exempt" marker for guests In Austria

    The problem
    In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).

    Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has to be repeated for every exempt stay.

    The request
    Add an optional "tax-exempt" field (checkbox) that can be set on a guest or reservation and is reflected in the registration form and guest-reporting output, so an exemption is captured at source and flows correctly into the guest/tax report.

    The problem
    In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).

    Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has… more

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14. Check in form: "Issuing Authority" instead of "Issuing City"

    The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
    Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.

    5 votes

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15. Ready system for eID

    With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.

    Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.

    https://www.eid.admin.ch/en

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16. Customize Booking Engines with different products

    Currently, there is no way to customize different booking engines with different product selections and pricing.

    For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.

    This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.

    1 vote

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17. Enhance Guest Profile "Total Spent" Insight to Reflect Revenue Corrections and Refunds

    Current Behavior

    • Total Spent is based on historically consumed and closed items.
    • The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
    • There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
    • Users may incorrectly interpret the figure as a net lifetime spend amount.

    Impact

    • Guest lifetime value can appear artificially inflated.
    • Staff may make business decisions based on inaccurate assumptions about guest spending history.
    • Support teams frequently need to explain why the displayed value does not align with accounting reality.
    • Reduced trust in profile insights when financial corrections are not reflected.

    Proposed Solutions

    Option 1 (Preferred): Net Lifetime Spend Calculation

    • Update the Total Spent metric to reflect net revenue after refunds, rebates, and accounting corrections.

    Example:

    Original consumed revenue: $7,945
    Later refunded revenue: $7,945
    Updated Total Spent: $0

    This would provide a more accurate representation of the guest's actual financial contribution.

    Option 2: Add Adjustment Indicator

    If the historical value must remain unchanged for reporting consistency:

    • Retain the current Total Spent calculation.
    • Display a warning icon, information badge, or tooltip when adjustments exist.

    Tooltip example:

    "This value reflects historical consumed revenue. Subsequent refunds, rebates, write-offs, or accounting corrections have been applied and may affect the guest's net revenue."

    Option 3: Show Both Metrics

    Provide two separate insights:

    • Historical Spend: Total value of consumed services.
    • Net Spend: Historical spend adjusted for refunds and revenue corrections.

    This approach offers complete transparency while preserving historical reporting.

    Requested Outcome

    Either:

    • Recalculate Total Spent to account for refunds and revenue corrections; or
    • Clearly indicate when post-consumption adjustments exist and provide visibility into their impact on the displayed metric.

    Current Behavior

    • Total Spent is based on historically consumed and closed items.
    • The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
    • There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
    • Users may incorrectly interpret the figure as a net lifetime spend amount.

    Impact

    • Guest lifetime value can appear artificially inflated.
    • Staff may make business decisions based on inaccurate assumptions about guest spending history.
    • Support teams frequently need to explain why the displayed value does not align with accounting reality.
    • Reduced trust in profile insights when financial corrections… more
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18. Task creation - Upsells section

    The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.

    Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.

    It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the online booking process, an automatic task could be created for the front desk team to ensure it is set up on the day of arrival.

    The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.

    Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.

    It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the… more

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19. Apply Voucher Codes to Service Promotions in the IBE

    Description:
    Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.

    Use Case:
    We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
    -Automatic rate adjustments based on the voucher.
    - Accurate inventory management (via bookable services).
    - Self-service booking for guests through the IBE, without manual intervention.

    Current Limitation:
    Vouchers only work for standalone bookable services, not for service promotions within a stay service. This forces us to use manual workflows or bypass the IBE, which is inefficient.

    Proposed Solution:
    Enable voucher codes to apply to service promotions in the IBE, similar to how they currently work for standalone bookable services.

    Description:
    Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.

    Use Case:
    We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
    -Automatic rate adjustments based on the voucher.
    - Accurate inventory management (via bookable services).
    - Self-service booking for guests through… more

    6 votes

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20. Self check in via kiosk restriction

    A button to restrict a reservation regardless of rate code to do a self check in via kiosk. For example if there is a preordered vip sparkling wine etc to be delivered to room or if there is a issue with the payment that needs to be resolved via staff. By choosing to restrict self check in via kiosk the guest would be asked to see the staff to do a check in.

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Delete…  ·  Admin →
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