Add neutral gender in online check-in
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!
Tom Keller commented
Absolutely agree that there needs to be another option apart from male/female, it's 2020 and if anything we or MEWS should be the first to make this feature available within the system.
Benoit Thewys commented
Why do we ask the gender anyway ? Get rid of this feature.
Linda Ohlson commented
Is this feature going to be updated soon? Please add gender neutral option. It's very important option in this modern hospitality world.
Tom Keller commented
Great! And very basic feature that should be available nowadays... Especially in our hospitality world
We got this email today from a guest.
Hello, in the time between when I made my booking and now, I came out as a transgender woman and I now use a new name: Sarina. My name and gender have not been legally changed as this is a very recent development. However I was just doing the online check in and the thought of having to put ‘Male’ in the ‘***’ box makes me feel sick and anxious. I understand the name needs to be the same as on my ID but would it be okay to put ‘***’ as ‘Female’? I don’t want to feel more dysphoria
As i have mentioned before, I believe our system should be able to be a more inclusive one. That doesn't exclude non-binary folks or as Sarina states, give anyone gender dysphoria. This is customer service after all and we want to make all our guests feel valued and at home. This sets off on a bad foot before they have even stepped through the door and needs to be changed. A third option should be available like it is with Gov't websites and many others too.
Diana Roy commented
There are changes for profile in the release notes of 30 may: Gender is replacing Title. To get it in the online check-in we need to have the third gender (maybe "X" like Travelport or "divers" like the german government is doing it?) in the Mews customer profiles please.