New mail templates and customizations
New e-mail templates and e-mail customization options
we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.
You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.
Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
Mews is sending email to our guest, which we cannot control. This is the most important one, we receive a LOT of complaints!
I have a few tips:
- Would it be nice if there was a possibility to add details, etc. by automatically sent mail?
- It would be great if in the future there would be an opportunity where automatic mails can be disabled per guest (that you make this a management function). I get a lot of complaints about this!
- That the layout of invoices can be changed more. For example, a larger hotel logo.
- Drawing up the bills is not much easier at the moment. I believe this could be easier.
- The templates of the mails not in HTML code? This is not always easy.
Thanks in advance!
Lucy Eason commented
Hotels should be able to further customize email communication from Mews. Be able to schedule the emails, decide on the target group of guests (by segment, rate type, space type, origin of reservation, classification, etc), create custom emails. Right now the emailing function is limiting and hotel can only choose limited amounts of templates and outside of customizing the content, they can't customize anything else.
Frits Fschutterop commented
"rian Stalnaker schreef · 18 december 2019 22:02 · Markeren als ongepast
I am hoping for the same: removing the logo from the header of a mail template"
this is indeed very annoying
Also the MEWS texts that are used in non adjustable email are horrible and not guestfriendly
Donato CAVALLO commented
to customize the text of each mail template you can use mailchimp to create different and complete templates, after creating them you can export them in HTML and opening them with a note app you just have to copy and paste it into mews.. By the way it is still unfunctional having only one template for each trigger, so I upvoted this, too. I agree with Benno about 1)b and about 3) and 4)
Benno Amort commented
Hi MEWS team,
here are some suggestions:
1) Customization of email-templates:
there is sometimes the need to add some custom text. This can be accomplished in 2 ways:
a) bei adding a placeholder "CustomText" which can be filled before sending the
e.g. confirmation email
b) Better (as seen in other PMS): before sending see the email in Rich Text Format
where eventual adjustments can be made (-> this solution works like a charme)
2.) Absolutely needed!!!! Please add a "Before Start" trigger. Is needed to send some check-in details or other useful information for arrival
3.) Possibility to set up more mail templates, not only one per trigger
4.) History of emails sent to guest should be attached and seen in the reservation details, not only as info but also as preview if selected
Hope mail templates will be updated soon ; ) Thanks
Brian Stalnaker commented
I am hoping for the same: removing the logo from the header of a mail template
Tristan van Hoolwerff commented
Is it possible to exclude the logo above the header of our mail templates?
H. Winter commented
I woud like it to be possible to send a small mass email to guest.
For example, if there is a large event in the area of roadworks, then it would be nice to send the guest that are staying in that period an email regarding the event our an alternative route to the hotel.
Front desk should be able to decide what is said in the emails sent to the guest, this feature is major !!!
Jeanne H commented
It's disappointing that we can't manage these templates.
Ava C commented
Mews is sending email to our guest, which we cannot control. Neither the content, neither the occurance.
Erik Kei commented
Emails are often the first communication that properties have with their guests, which is why it's so important to make a good impression. For this reason, many properties would like to have multiple mail templates of each type, so that you can tailor them exactly for the guests that you are contacting.