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  1. 156 votes

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    released  ·  15 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan supported this idea  · 
  2. 344 votes

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    48 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan commented  · 

    We need to be able to design and customize email templates. As individual hotels, we all have different branding and different ways of communicating with our guests. Please prioritize!

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  3. 89 votes

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    idea to upvote  ·  8 comments  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan commented  · 

    Yes, we need to be able to limit products on the booking engine! We want to offer flowers, but only to people booking at least 24 hours in advance (it can't be arranged same day). We want to offer late checkouts, but only on our standard rooms (we can't do late checkouts on suites), etc.

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  4. 53 votes

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    idea to upvote  ·  7 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan commented  · 

    Please! We need to be able to set arrival & departure date parameters for promos (vouchers). When we send out a promo for Valentine's Day, the start date should default to February 14th.

    Will Jordan supported this idea  · 
  5. 8 votes

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    idea to upvote  ·  1 comment  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan commented  · 

    Mews seems to be built around commissions being deducted from room rates. If you are a hotel that pays agencies directly, there is no way to know what commissions are due.

    Will Jordan supported this idea  · 
  6. 16 votes

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    1 comment  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Will Jordan commented  · 

    Applying a free night as a percent does not work for this. The guest then shows up and sees they have been charged a rate for every night on a free night promo (even though it may be 50% off), and you end up having to do refunds or explain the limits of the system to them. It also doesn't work if you want to offer it over a longer period (every second night free), because it would not be a 50% discount if they stay an odd number of nights.

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  7. 4 votes

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    0 comments  ·  Mews Open API » Booking Engine API  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

    Will Jordan supported this idea  · 
  8. 353 votes

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    Will Jordan commented  · 

    Needed quite often.

    Will Jordan supported this idea  · 
  9. 26 votes

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    idea to upvote  ·  2 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan commented  · 

    We used to run incentive programs for our staff members, who all have their own booking codes for selling rooms. We had to discontinue that program because we can't see which codes are being used.

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  10. 34 votes

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    2 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
    Will Jordan supported this idea  · 
  11. 17 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Will Jordan supported this idea  · 
  12. 73 votes

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    12 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

    Will Jordan supported this idea  · 
  13. 13 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 3 votes

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    1 comment  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi all, I am happy to announce to you that we are working on the flow that will enable you to increase the amount of the original pre-authorization amount!


    Last few months we also made significant improvements connected to the pre-authorizations that are created automatically and manually through Mews terminals, for example, which is available here


    Speak soon,

    Product team

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    Will Jordan commented  · 

    We should be able to finalize a guest's pre-authorization for the amount of their bill, even if it's more than the original pre-authorization. Mews forces you to charge the original amount, and then perform a second transaction for the remaining balance. This results in two charges on the guest bill, and leaves hotels vulnerable to chargebacks on the second transaction. It's not the standard practice for hotels in the U.S.

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  15. 67 votes

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    3 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi all,

    Thanks to the current feedback, we decided to move back this idea to be upvoted.

    We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.

    Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…

    Looking forward to hearing more about this!

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    Will Jordan commented  · 

    Using the Mews Terminal for a pre-authorization does not store the credit card. If the guest has checked out and you need to charge an additional amount for incidentals, you can't. And unfortunately checked out guests do not respond to payment requests. Terminal transactions should add the the card details as a payment card to the customer profile.

    Will Jordan supported this idea  · 
  16. 53 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 76 votes

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    7 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi all,


    In case you've missed the update based on your feedback, now Mews releases all automatically preauthorized payments 24 hours after guests leave, providing enough time to deduct any damages or incidentals if necessary, and saving staff from the hassle of manual releases.



    Additionally, when you manually create a new preauthorization for online payments and through your Mews terminal you can now select a specific expiration date up to 28 days later.

    Read this guide to learn more about payment automation with Mews.


    One more update is in the works - that's updating the pre-authorization amount! 


    Speak soon about that,

    Mews Product Team

    Will Jordan supported this idea  ·