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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1849 results found

  1. Currently, it’s not possible to change the rate of an availability block once it’s created. To make any adjustments, the block would need to be deleted and a new one created.

    It would be very helpful to have the option to modify the rate directly without having to delete and recreate the block.:)

    17 votes

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  2. We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".

    That is not yet possible.

    13 votes

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  3. Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
    Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.

    1 vote

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  4. We would like to be able to create availability blocks in Mews that generally exclude certain days of the week.
    A typical example would be:

    A room is to be blocked for a company from Monday to Friday throughout the year.

    Weekends should be automatically excluded.

    The room should be automatically released again one day in advance if it has not been booked.

    Currently, it does not seem possible to create availability blocks with a recurring weekday pattern without having to manually create new blocks every week.

    It would therefore be very helpful if availability blocks were expanded to include…

    1 vote

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  5. Sometimes you have to manually retrieve reservations via the Booking or Expedia integration. It would be great if you could specify “Retrieve all reservations created between date X and date Y” so that not all bookings are transferred again. We often have cases where changes that have already been made are no longer there when the booking is transferred again. Usually, you know on which day there was a glitch, and you would only have to retrieve the reservations that were created on that day.

    1 vote

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  6. It would be very helpful if there was a cross-search bar for product within the billing window. There is a cross-search sanction within the additional services, but often not everyone knows which product is in which additional service. Therefore, a general cross-search function would be helpful.

    1 vote

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  7. It would be great if you could specify not only your preferred space features, but also your preferred floor. We generally allocate rooms from top to bottom, but we have a few guests who prefer to stay on the ground floor because they don't use the elevator, so that would be very convenient.

    1 vote

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  8. It is required that the NEW Guest Ledger can be printed in order to be able to view the actual outstanding payments.

    1 vote

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  9. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    9 votes

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  10. Add the option so insert space features when overing over a specific room number on the timeline so you can get a quick look.

    1 vote

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  11. The option for studios should be added in the general settings drop down so it can be reflected on the booking engine.

    0 votes

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  12. Right now the maximum people any space category can accomodate in Mews is 100 p. when you do the space category set up. Our restaurant can accomodate almost 300p.

    It would be great if the maximum could me increased for the bigger venues such as restaurant and meeting room

    1 vote

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  13. Currently, policy exceptions (e.g., special rules for events or holidays) are evaluated based on the arrival date. As a result, exceptions do not apply when guests arrive before the event period begins – even if part of their stay falls within that period.

    Example: For New Year’s Eve we normally require a deposit. However, this deposit is not charged if the guest arrives before the New Year’s Eve policy exception begins, even though their stay includes the event dates.

    Improvement Proposal:
    Policy exceptions should not be based on the arrival date but should instead be evaluated using the stay dates.…

    1 vote

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  14. It should be possible to edit the rate of an existing availability block. There are multiple reasons as to why a rate needs to be changed and deleting and remaking the whole block slows down work a lot.

    2 votes

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  15. I don't like the fact that when I delete a Space, it gets completely deleted. Reservations show "Unassigned" for "Assigned Space", and it can be no longer retrieved via the API.

    This basically breaks the referential integrity of the data, which is a rather serious issue. Such deletions should only be done as a soft delete - ie. the Space should be marked as deleted, and deletion date captured. It must no longer be assignable, but it should stay there so past reservations can still reference it.

    We have buildings where we add / remove spaces from time to time,…

    2 votes

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  16. There is no place to restrict for example reservations with specific rate codes to check in from the kiosk. This means that people that should have been forced to check in from the front desk for example for a registration of some type of gift cards, validation of employees on employee rates etc can check in through the kiosk without any form of validation.

    0 votes

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  17. Other ways (besides via products) to create an add-on (enhance your feature) applicable only for specific rates instead of all rates?

    1 vote

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  18. For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.

    14 votes

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  19. for age limited hostels / hotels, is there an option to automatically check in guests after a certain time, if they have completed online check in and their dob is between a certain range?

    1 vote

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  20. When additional guests in groups complete online check in, their email does not save to their guest profile. Only main booker profile is complete with email.

    1 vote

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