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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1930 results found

  1. When you click on the beginning date for blocked space - the calendar should automatically go to that date - instead you have to click on the calendar again to find the month/date example: the calendar automatically defaults to today's date - you have to tab thru the calendar for the date you want - then it should automatically show future dates for the end date, but it reverts back to today's date for the too. Would be nice if blocking house space worked the same way as booking a reservation - you would click on the date & space…

    2 votes

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  2. Have a general setting that allows us to default reports to Net value rather than Gross value. It is time consuming and prone to error to have to keep remembering to adjust the setting, would be far simpler to be able to set this as a default.

    1 vote

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  3. It would be useful if you could also see the address when merging the companies and travel agencies. Often there are branches that only differ in their address. This is not apparent from the current comparison.

    Ideally, I could also decide right here whether the address should be transferred. This would avoid the subsequent deletion action because both addresses are currently transferred.

    27 votes

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  4. there is no alphabetical order when the payment policies are displayed - this makes it particularly hard for the user to retrieve one particular payment policy

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Invoice Layout: Consumed
    It would be nice if the column "consumed" could be renamed "Date".

    1 vote

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  6. Aufgabe automatisch erstellen, wenn Produkt gebucht/zugefügt wird – unabhängig vom Kanal - oder von wem das Produkt gebucht wird.

    1 vote

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  7. On occasions when a Guest with an OTA room reservation has no charges throughout their stay (yet), but incurs a charge during or after their stay in a post-departure billing scenario, I have found that following the roll-out of billing automation, the ability to open a new bill owned by the Guest is not available on the billing screen.

    Instead, a new bill can only be opened that is owned by the OTA and must be manually changed to be owned by the Guest, and association with the OTA must be removed.

    I opened case 00628498 with live examples and…

    1 vote

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  8. Prevents Abuse and Overuse
    By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.

    Protects Revenue Integrity
    The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.

    Improves Operational Efficiency
    Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.

    Enhances User Experience
    Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.

    Supports Dynamic Control
    The system can apply logic such as:

    -Maximum redemptions per code
    -Automatic generation of new codes…

    4 votes

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  9. Currently, the system allows a "Confirmed" block to be released unless the "Do not release" toggle is manually selected. This redundancy creates a high risk of manual error, which has recently resulted in an accidental overbooking.

    Suppose when we click "Confirmed", it's confirmed and the block should automatically change to "Do not release". Otherwise, it makes the process more complicated and increases the chance of errors.

    1 vote

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  10. Have the possibility to create a copy of an existing block reservation and just change the dates, booker, room types, price, room amount if needed. If the same company has a series of blocks we can just make a copy of the first block and change the details

    6 votes

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  11. We would like to suggest an important improvement regarding group reporting and forecast accuracy.

    Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.

    This creates a significant discrepancy in forecasting and reporting.

    Example:
    A group is booked for a future date with 20 rooms blocked at an ADR of $200
    No rooms are picked up yet
    One individual reservation exists at an ADR of $250

    In this scenario:
    Occupancy correctly reflects…

    2 votes

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  12. Visual Confirmation When Custom Billing Automation Is Triggered

    Summary

    Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.


    Problem Statement

    Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.

    Because of this:

    • Users may assume the automation did not run.
    • They may re-attempt to trigger the same billing automation, leading to duplicate actions.
    • They may begin troubleshooting or modifying settings unnecessarily.

    2 votes

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  13. It would be nice to have an option to select a Partial/Separate Invoice without the trouble of splitting a reservation into 2 separate reservations. We get many corporate people who might stay 3 nights getting reimbursed by the company and add 2 nights so they can have a get away with their spouse/partner for the weekend all on their personal card. Or even if it is not specific nights, a guest may not want more than the room charges on the invoice submitted to the office, because the employer may not reimburse the hotel stay for the business trip if…

    1 vote

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  14. We offer down bedding by default and hypoallergenic upon request. I want the guest to have the option to check the hypoallergenic box when making their reservation so we know how to prepare their bedding. We can't find out upon arrival that this is needed as it takes too much time to implement. The special requests blank field isn't good enough as the guest needs a specific prompt for this request that we can automatically alert housekeeping to.

    1 vote

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  15. The Excel rooming list can now only be uploaded once and not more. When trying another upload, it is not possible. We often have group rooming lists who change a lot and it would be easy if we can "upload" new rooming lists and override the old ones by just one click (also owner/guest function) and all other information like phone number, e-mail address, country, etc.

    3 votes

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  16. Whenever you create a block, Mews makes a "virtual rate code" for the group block. This becomes a nightmare when collecting rate code data from Mews API. Especially when ONLY American English is auto-generated for short name. Default language is based on user, not property so if one user has something else than American English, then the rate code name in database becomes blank. it should auto generate in american english short name no matter what language user uses.

    16 votes

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  17. Mews only stores data for 3 months, which is too short. If issues happen, they are usually way past 3 months. For example, guest emails, pricing etc.

    It is beneficial for hotels to access all email history per guest, 6-9 months at least. The same goes for pricing; looking into reports back in time makes no sense, and you can not get a correct average price for the past on a day-to-day basis as well as per whole month.

    So, please do increase data storing to a few more months.

    1 vote

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  18. We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.

    We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.

    5 votes

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  19. Hello,

    I work at the front desk of Comfort Hotel Saran in France.
    Every day, we need to set all rooms to “Inspected” status.

    However, this takes a lot of time because we currently have to update each room one by one.

    Would it be possible to add an icon or a button that allows us to set all hotel rooms to “Inspected” with a single click?
    Since all our rooms are cleaned every day, this feature would save us a significant amount of time and would be extremely helpful.

    Thank you in advance for your support.

    Best regards,
    Front…

    1 vote

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  20. When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.

    2 votes

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