400 results found
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Display cancellation tags does not match cancellation policy
Currently, the cancellation tag in the MEWS booking engine is not flexible enough.
The logic is fixed on the system side:
Cancellation on the day of arrival = automatically 2:00 p.m. or defined check-in time.
Cancellation X days before arrival = automatically 12:00 a.m.
Individual cancellation times cannot be displayed. Rates such as “cancellable until 6:00 p.m. on the day of arrival” or “14 days before arrival until 2:00 p.m.” cannot be displayed correctly.
A manual adjustment of the time per rate in the cancellation tag would be necessary in order to display the cancellation conditions correctly and transparently.
Note:
…
3 votes -
Recurring availability blocks with exclusion of certain weekdays
We would like to be able to create availability blocks in Mews that generally exclude certain days of the week.
A typical example would be:A room is to be blocked for a company from Monday to Friday throughout the year.
Weekends should be automatically excluded.
The room should be automatically released again one day in advance if it has not been booked.
Currently, it does not seem possible to create availability blocks with a recurring weekday pattern without having to manually create new blocks every week.
It would therefore be very helpful if availability blocks were expanded to include…
1 vote -
Manually pulling reservations via integration
Sometimes you have to manually retrieve reservations via the Booking or Expedia integration. It would be great if you could specify “Retrieve all reservations created between date X and date Y” so that not all bookings are transferred again. We often have cases where changes that have already been made are no longer there when the booking is transferred again. Usually, you know on which day there was a glitch, and you would only have to retrieve the reservations that were created on that day.
1 vote -
Preferred floor numbers
It would be great if you could specify not only your preferred space features, but also your preferred floor. We generally allocate rooms from top to bottom, but we have a few guests who prefer to stay on the ground floor because they don't use the elevator, so that would be very convenient.
1 vote -
Apply Policy Exceptions Based on Stay Dates Instead of Arrival Date
Currently, policy exceptions (e.g., special rules for events or holidays) are evaluated based on the arrival date. As a result, exceptions do not apply when guests arrive before the event period begins – even if part of their stay falls within that period.
Example: For New Year’s Eve we normally require a deposit. However, this deposit is not charged if the guest arrives before the New Year’s Eve policy exception begins, even though their stay includes the event dates.
Improvement Proposal:
Policy exceptions should not be based on the arrival date but should instead be evaluated using the stay dates.…1 vote -
Restrictions for kiosk checkin
There is no place to restrict for example reservations with specific rate codes to check in from the kiosk. This means that people that should have been forced to check in from the front desk for example for a registration of some type of gift cards, validation of employees on employee rates etc can check in through the kiosk without any form of validation.
0 votes -
create restrictions on multiple dates at the same time
Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!
1 vote -
Other ways (besides via products which would affect all rates) to create an add-on (enhance your feature) applicable only for certain rates?
Other ways (besides via products) to create an add-on (enhance your feature) applicable only for specific rates instead of all rates?
1 vote -
automatically check in guests if their date of birth is within an age range and they have completed online check in
for age limited hostels / hotels, is there an option to automatically check in guests after a certain time, if they have completed online check in and their dob is between a certain range?
1 vote -
Enhanced Guest and Occupancy Management for Shared Rooms
We require a solution to accurately manage single room reservations where multiple guests (sharers) have varying arrival and departure dates within the booked period. The current system limits us to registering a static guest count for the entire stay, which results in inaccurate occupancy data and complex billing scenarios (especially concerning automated price codes like breakfast).
Key Requirements (The Three Needs)
To correctly support shared rooms with dynamic occupancy, the system must address the following three critical needs:Need 1: Shared Guest Linking
The ability to link multiple individual guests ("sharers") to a single room reservation.Need 2: Critical Dynamic…
1 vote -
Cancellation Policy
We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
• Confirmation: IDR 0.00, 50% (Standard Rate)
• 60 days before check-in: IDR 0.00, 100% (Standard Rate)
However, the confirmation email displays something completely different:
• Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
• Cancellation after 9/18/2025 2:00:00 PM: fee…2 votes -
Add room-count restrictions for reservations and daily inventory (min/max)
Idea:
It would be extremely useful to introduce two new restriction options that control rate availability based on room count – both on the reservation level and the daily inventory level. These are different use cases but equally important for pricing strategies.
- Reservation-based restriction: Min/Max rooms per booking What we need:
A setting that makes a rate bookable only from X rooms or only up to X rooms within one reservation.
Why:
Group rates: Should appear only when a reservation contains at least 10 rooms.
Promo / early bird / code rates: Should be limited to a small number of…
1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…1 vote -
SKIP Rates restrictions
Sería de gran ayuda un permiso de Usuario que permita saltar restricciones de tarifas a la hora de introducir reservas.
En nuestro caso trabajamos con tarifas que están limitadas por mínimas y máximas estancias de x noches. Y en ocasiones tenemos que hacer excepciones para prolongaciones de clientes.
Así que nos vemos obligados a quitar la restricción para poder introducir la reserva, y volver a ponerla.
Esto se solucionaría con un permiso para saltar restricciones.
Saludos,
1 vote -
Check in Script 1-2-3
I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.
I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:
Settle or verify the guest folio if not already done
Check and acknowledge the guest’s loyalty membership status, or invite them to join the program
Offer upselling or room upgrades
Generate the key
Confirm check-in completion
As I see it, this would ensure that all critical steps are followed and that the process is handled…
3 votes -
Cancel all products when reservation is cancelled
When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.
1 vote -
Timeline jumps when clicking on a reservation
Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
couldn't you change this back?1 vote -
gästedaten
Automatische Suche/ Eingabe von Bundesländern. Ich empfinde es als äußerst mühsam, die Bundesländer selbst "auswählen zu müssen". Speziell wird bei Bundesland dann nicht nur die Österreichischen Bundesländer angezeigt - sonder alle (aus Italien, Deutschland, Schweiz). Trotz das ich bereits Land Österreich ausgwählt hätte.
In Zeiter der Digitalisierung und KI - sollte das Programm von der Postleitzahl und Land - das Bundesland selbst "raussuchen können". Ich selbst benutze zu 90% dazu auch Google1 vote -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
13 votes -
Customer profile merging - show info about prior reservations
When searching for merge of Customer profiles, is it possible to add a filter, so that similar profiles with existing profiles at the hotel (reservation +1) to be shown on the list? Instead of only the name and email ?
For exp Daniel Andersen (Reservation +1) and possible email ?
This would make the merging of customer profiles a bit quicker !1 vote
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