433 results found
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children age
Our rates are based on age. However, it's difficult to know the exact age of each person unless we go into each profile and calculate it individually. This is neither simple nor practical, for individuals nor groups.
Would it be possible to display the age of each person, perhaps in parentheses, right after their name in the booking details? This would make it clearer for everyone.
1 vote -
Fire Attention & Fire List
I believe Mews needs a dedicated "Fire Attention" feature to enhance guest safety during emergencies. The implementation would ideally include:
Flagging System: A simple checkbox on both the Reservation and Guest Profile levels to mark "Fire Attention". If checked on the profile, it should remain a permanent attribute to ensure returning guests are always accounted for.
Dashboard Integration: A new "Fire List" section under the "Guests In House" report.
Report Functionality: This list must be accessible with a single click and organized by room number. It should clearly display:
Room number and guest count.
Guest names and age categories.
A…
1 vote -
guest preference
In customer profile :`Add in a box for Guest preferences (room type, side of building, room number, etc), and have it pop-up or appear on the first booking screen when creating a booking through MEWS ops. At the moment, we need to track down the preference notes in the profile (under many tabs), go back and update the booking, instead of having it on hand easily when creating the booking. Same for allergies/food preferences or membership status
PS, we are ex-Hotello, and this feature was amazing in dealing with customer preferences right as we were completing the booking, and right…
1 vote -
Add identity document details to the blocklist
Add the Identity Document Number to the blocklist so blocked guests and email addresses can't just change their email address
7 votes -
Business package handling in PMS and kiosk view
we would like to ask for guidance regarding the handling of Business Packages, as we are currently facing significant operational challenges in daily use.
From our perspective, the key requirement is that the Business Package is displayed as one single bundled item
both in the PMS from a staff perspective
and in the kiosk view for guestsIt should not be split into individual components such as wifi, drinks or food.
Current situation
On the final invoice, the Business Package is displayed correctly as one bundled position.
However, in the operational PMS view, the package is broken down into multiple…1 vote -
disable create keys for specific service or room category
we want to be able to disable the "create keys" for a specific service or a room category. For example conference rooms that we have as a separate service in Mews have traditional metal keys or for the Parking where they only need a code we would like to have the "create keys" option NOT ticked.
1 vote -
cancellation
Hi MEWS Community,
We currently use non-refundable rates, but on Booking.com we still allow a certain level of flexibility:
Guests can modify their stay dates prior to arrival with no penalty for the cancelled nights. The stay itself remains non-refundable, only date changes are permitted.This flexibility works very well for us commercially and helps reduce full cancellations while keeping the revenue secured.
However, we’re finding it difficult to replicate this exact logic in MEWS.
At the moment, MEWS treats non-refundable rates as fully rigid, without the option to allow date changes while keeping the payment non-refundable.When a guest shortens or…
1 vote -
Additional services revert to previous owner at check-in
Summary
When changing the bill owner, additional services (e.g. breakfast and breakfast adjustment) initially follow the new owner correctly. However, as soon as the guest checks in, these items revert back to the previous Reservation Owner due to default billing automation.Current impact
Manual changes done before check-in are undone
Creates daily manual work (15+ bills)
Increases risk of billing errors
Improvement request
Please allow one of the following:Additional services to respect manual owner changes and not revert at check-in, or
A billing automation setting to control whether additional services follow the Bill Owner or Reservation Owner during check-in.
…
1 vote -
check-in missed
Possibility to change the time when a room is moved to status check-in missed
2 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
3 votes -
Update roominglist more than only once with excel sheet
The Excel rooming list can now only be uploaded once and not more. When trying another upload, it is not possible. We often have group rooming lists who change a lot and it would be easy if we can "upload" new rooming lists and override the old ones by just one click (also owner/guest function) and all other information like phone number, e-mail address, country, etc.
2 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
4 votes -
Customizable Notifications for Targeted Booking
Hotel teams often need to monitor and act on bookings tied to specific rates, promotions, or space categories due to unique selling conditions (e.g., limited inventory, special packages, or compliance requirements). Currently, notifications are generic and do not allow filtering by these criteria, which can lead to missed opportunities or operational inefficiencies.
Proposed Solution: Enable customizable notifications that allow users to set triggers based on:
- Rate plans or promotions
- Space categories (e.g., suites, meeting rooms)
- Specific conditions (e.g., minimum stay, package inclusions)
1 vote -
Option to create a “Virtual Dummy” Space
At this time, one cannot add a reservation to a space without a Space Category assignment, therefore preventing the space from being used as a virtual dummy.
**Early check-out before assigning the actual room
Helps process:
Pre-arrival cancellations
Group block adjustments
Test reservations sent from the channel manager**Holding reservations temporarily
For:
Fake/test OTA bookings
Testing rate rules
Reviewing tax setups
Staging reservations before reassigning real rooms1 vote -
Weekly Reservation Timeline View
When selecting the Days view in the timeline, it only allows reservations to be viewed for almost up to a week. Once that week rolls over, it becomes quite difficult to view multiple reservations in a single continuous view.
Therefore, having a weekly view on the timeline would be amazingly beneficial.
Having the ability to go one or two steps further back would be extremely beneficial for the property, especially since they mostly work with longer-stay guests.
1 vote -
Display cancellation tags does not match cancellation policy
Currently, the cancellation tag in the MEWS booking engine is not flexible enough.
The logic is fixed on the system side:
Cancellation on the day of arrival = automatically 2:00 p.m. or defined check-in time.
Cancellation X days before arrival = automatically 12:00 a.m.
Individual cancellation times cannot be displayed. Rates such as “cancellable until 6:00 p.m. on the day of arrival” or “14 days before arrival until 2:00 p.m.” cannot be displayed correctly.
A manual adjustment of the time per rate in the cancellation tag would be necessary in order to display the cancellation conditions correctly and transparently.
Note:
…
3 votes -
Recurring availability blocks with exclusion of certain weekdays
We would like to be able to create availability blocks in Mews that generally exclude certain days of the week.
A typical example would be:A room is to be blocked for a company from Monday to Friday throughout the year.
Weekends should be automatically excluded.
The room should be automatically released again one day in advance if it has not been booked.
Currently, it does not seem possible to create availability blocks with a recurring weekday pattern without having to manually create new blocks every week.
It would therefore be very helpful if availability blocks were expanded to include…
1 vote -
Manually pulling reservations via integration
Sometimes you have to manually retrieve reservations via the Booking or Expedia integration. It would be great if you could specify “Retrieve all reservations created between date X and date Y” so that not all bookings are transferred again. We often have cases where changes that have already been made are no longer there when the booking is transferred again. Usually, you know on which day there was a glitch, and you would only have to retrieve the reservations that were created on that day.
1 vote -
Preferred floor numbers
It would be great if you could specify not only your preferred space features, but also your preferred floor. We generally allocate rooms from top to bottom, but we have a few guests who prefer to stay on the ground floor because they don't use the elevator, so that would be very convenient.
1 vote -
Apply Policy Exceptions Based on Stay Dates Instead of Arrival Date
Currently, policy exceptions (e.g., special rules for events or holidays) are evaluated based on the arrival date. As a result, exceptions do not apply when guests arrive before the event period begins – even if part of their stay falls within that period.
Example: For New Year’s Eve we normally require a deposit. However, this deposit is not charged if the guest arrives before the New Year’s Eve policy exception begins, even though their stay includes the event dates.
Improvement Proposal:
Policy exceptions should not be based on the arrival date but should instead be evaluated using the stay dates.…1 vote
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