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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. turn off "Optional" and "Inquired"

    be able to turn off "Optional" and "Inquired" status for reservations. Have it be optional for a property and let the property control whether they want front desk agents to be able to access these statuses. Our property does not. It causes confusion.

    2 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  2. Create an automated task based on a product trigger

    If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
    If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room

    9 votes
    1 comment  ·  Other  ·  Admin →
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  3. Multiple email addresses

    It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.

    28 votes
    2 comments  ·  Company profile  ·  Admin →
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  4. Add a pdf printable option to the new in house guest report

    Add a pdf printable option to the new in house guest report

    3 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  5. Different colours for the room status for housekeepers

    Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    23 votes
    1 comment  ·  Housekeeping  ·  Admin →
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  6. Ability to add an extra bed adjustment per space category and specific dates

    It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).

    1 vote
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  7. Prioritize clean rooms in the Room Auto Assignment feature.

    Prioritize clean rooms in the Room Auto Assignment feature.

    2 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  8. Aufgaben-Liste

    Die zu erledigenden Aufgaben in der Dashboard-Liste sollten auswählbar sein. Derzeit sind zuviel Nonsens-Aufgaben darin und die Liste verliert damit ihre Übersicht und ihren Sinn

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  9. gasten in huis rapport als pdf

    Goedemorgen team,

    Wij draaien elke avond het Gasten in Huis Rapport uit voor onze nachtportier, via het rapport en dan print als pdf, top want dan zie ik alleen het kamer nummer en de gast naam!

    Maar als ik dit wil automatiseren en dus een automatisch rapport hiervan in de inbox laat komen heb ik enkel de optie tussen Excel, Json & CSV.
    Bij de Excel versie komt ook het email adres mee wat niet wenselijk is en de opmaak van alle drie zijn niet erg lekker lezen zoals het pdf wel is.
    Is het mogelijk om dit soort rapporten…

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  10. Ability to export a large file in PDF (not only Excel)

    Right now, if a report is large (example: over a year's time), Mews is slow, and we therefore need to export in Excel instead of "View Report". It would be great if it could be exported to PDF as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  11. Sort and filter accouting ledger

    Since we have a lot of prepayment our accounting legder is massive. It would be great to be able to filter to see only bookings with "open past revenue" and to filter the date of that revenue.

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  12. Age Categories

    We really appreciate if there will be possibility to specify age categories to two decimal places (e.g. babies 0-2.99, childrens 3-11.99). These logic is used by lots of OTA´s and we would like to set up our WBE by the same principal to be able to offer the same prices to our guest.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  13. Create Reservation Report-link with specific filters

    Create an automatic scheduled Reservation Report-link with specific filter on default. Just like the scheduled reports that we have today, but that we only receive an link / URL directly to the list in Mews. Also in a security perspective - that we don't have our guest's name sent to our emails everyday with all the booking information. It would be more secure to receive a link so you need to actually log in to Mews to have all the data.

    It is so much easier to handle the Reservation List directly in Mews, than operate with PDF.list's.

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  14. Critical Concern: Mews Not Processing Paid Reservation Changes

    CURRENT SYSTEM BEHAVIOUR:

    At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.

    This approach presents two significant issues:

    1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it…

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  15. Show Rates connected to Segment

    Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  16. Notifications About Missed Check-ins

    For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  17. Optimize Space Allocation Improvement: Additional Filters

    Hotels should be able to optimize space allocation by specific conditions or filters:

    -Check Out (make Hskp processes more efficient)
    -Group or family reservations
    -Floor/Bldg
    -Space Features/Preferences
    -By Length of Stay and floor selection

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  18. No able to add extras by tablet during check in

    Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.

    0 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  19. invoices

    i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.

    Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.

    In short, we need to:

    Provide access for clients to retrieve their invoices themselves.

Include tax numbers everywhere and show a detailed breakdown of the taxes.

Automate invoice delivery: when a client makes a reservation, they should receive either a link to
    …
    1 vote
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  20. Availability Block Cancellation Report

    This should be a cancellation report that includes the cancelled revenue plus the cancelled room nights of an availability block. To top this it would be great to see the cancellation reason and who cancelled it plus the option to export to excel.

    2 votes
    idea to upvote  ·  0 comments  ·  Metrics, analytics and insights  ·  Admin →
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