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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. being able to split a booking when not checked in yet

    we sometimes deal with an existing booking wishing to change unit types during their stay. even though they haven't checked in yet, it would be much easier if we were able to split the booking (and thus keeping all the notes) rather than having to duplicate the booking, copying the notes, adjust the dates, rates, etc..

    26 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Adding companies to accounting ledger

    Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    8 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. SERVERAL VAT AT THE SAME PERCENTAGE

    It will be great to have the opportunity to have two differents VAT at 10%. One for food and one for accomodation.

    19 votes
    2 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. product dynamic pricing to show on product overview screen

    It is a great feature that we can set dynamic pricing but on the product overview screen there is no indication that a price has been overridden, making this impossible to track and monitor.

    4 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Optimize Bed Allcoation for Groups

    Bed Allocation needs to be optimized in order for one guest profile/booking with several individual bed reservations (eg several beds within one room category) to be allocated in the same room instead of being separated into several rooms/floors. In a house with more than 80% of occupancy rate, there is no way to allocate guests in the same dorm.

    9 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Restriction suite à un check-out et avant le prochain check-in

    Pourvoir définir qu'un check-in ne peut pas avoir lieu avant un certain délai suite à un check-out.
    Ce délai peut-être pour certaines catégories de logement ou juste pour certains jours de la semaine.

    Par exemple:
    nous n'avons pas d'équipe de ménage un we, donc interdire les réservations avec une arrivée le dimanche si un départ est prévu le samedi.
    Et inversement, une arrivée est prévue un dimanche, la chambre ne pourra pas se vendre si le check-out de la nouvelle réservation est la veille.

    27 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  7. locking the rate

    It would be useful to be able to lock the rate of a reservation when making price agreements for a one-time booking, just like you are able to lock the booking to a specific roomnumber. Now, when you or a colleague makes any changes to the reservation, you have the risk of changing the rate.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. enable assigning a voucher when in the rate overview

    when creating a rate (or amending it), it would be handy if you had the opportunity to see what voucher(s) the rate is linked to and more importantly that you are able to amend it there and then.
    now you need to remember the long name (we have a lot of the same names "corporate rate") and hoping you pick the correct one! not very efficient use of our time.

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  9. PDF Formatting of Accounting reports

    Add row formatting in PDFs generated by MEWS. Shading of the rows would be nice or/and make the lines between the rows visible in the printed version.

    4 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  10. Multiple room types in a reservation

    The ability for a customer to create one reservation with multiple room types in that single reservation. The guest that stays in a beach villa and then wants to move to an overwater bungalow for example. Having this as one single reservation.

    22 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Possibility to disable 'check-out with unbalanced bill'

    I would like to disable the option to 'check-out with an unbalanced bill' for some users.

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Cashier file

    Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  13. Add filters to the accounting ledger report

    Would be great to have a filter on the accounting ledger report where you can filter each line instead of exporting first and then have to copy past all the guest details to look up bills.

    9 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Warning when room will go on to the red line

    When a reservation is made or changed and the system does not assign a room to it and it is going to drop in to the red line - there should be a warning that pops up to let us know this is happening so that it can be rectified straight away.

    31 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  15. Manager Analytics monthly overview - Month to Date

    When looking at the monthly overview in the Manager Analytics,it would be great to know what’s happened in the past days (month to date). So we know what occupancy and Average Daily Rate we had already, to see if our Forecasts are still on track. This also helps us to determine whether our goals/targets are still within reach or we need to adapt.

    21 votes
    idea to upvote  ·  2 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  16. Food and Beverages

    Create one report for all Food and Beverages consumed together with the revenue.
    One report should who how much was consumed and how much revenue was generated for all F&B Outlets, one total sum needs to be added.

    1 vote
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  17. terugzetten "Company Voucher" in boekingsscherm

    de optie om een Company Voucher in het boekingscherm in te vullen is door MEWS weggehaald. Nu kan er alleen nog Public Voucher genoteerd worden. Wij gebruiken veel Company Vouchers dus deze graag terugplaatsen

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Cancellation email for OTAs reservations

    send automatic cancellation emails to all reservations, including OTAs

    7 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAylin Akan Klinge (Admin, MEWS) responded

    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Availability block report to include blocks details

    The Availability block report (i.e. once exported to Excel) only outlines the blocks that are in place however it would be great to include further details such as how many rooms are held in each block.

    25 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  20. invoice layout

    It would be nice if the detailed invoice/bill also has a total amount per Package. especially when you have several bookings on 1 invoice.

    Several travel agency's require this for their accounting. now we need to do this all manually.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
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