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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. Date suggestion on WBE adapted after minimum stay restrictions

    Current situation: E.g. If a guest selects the dates for a 3 night stay and we have restrictions with minim. 4 nights, the dates suggested by the WBE are often not even close to the dates the guest had in min.

    Suggestion for solution: The WBE instead suggests an additional night to the guest, so e.g. Guest search for accommodation 21-24th of March where the minimum stay is 4 nights, WBE then suggests 20-24th of March OR 21-25th of March.

    That way the guest doesn't think we are fully booked and understands the minimum stay better. Now it only says…

    1 vote
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  2. Printing out remaining arrivals

    So, we make a daily export of the remaining guest arrivals as a back-up or for other departments. As of now, it's only possible to create an export of the entire day's arrivals. It would be great to have a function that allows you to create an export of the guests yet to arrive, i.e. from now til end of day.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Overbooking

    In case there are locked bookings, an overbooking should NOT be possible.
    Means I have 2 reservations, both locked. A new reservation could take place, if these locked reservations are swapped.
    But this can cause trouble.

    17 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Guest Balance Visibility

    A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  5. Plan weekly housekeeping in MEWS directly

    Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…

    14 votes
    1 comment  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Being able to issue an invoice - without closing the bill in Mews

    I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Auto assign of housekeeping based on rules

    The customer wants to auto assign or split HSKP tasks by the attendants automatically based on rules.

    6 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  8. Group reservations booker/owner

    A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.

    5 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  9. Be able to Push only 1 rate from Channel Manager instead of All rates

    When we create a new rate in the Channel Manager, it would be best practice if we could only send that rate to the channel manager and not all the rates that we have in the channel manager as how is today. Of cause, we need to have a "full property push" available, but the option to push just the newly created rate would be the best in a day-to-day basis. Then the data that we send out is going to be much less.

    19 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. TO: deux TO disponibles sur le rapport de gestion

    Notre TO qui apparait sur Mews est parfois faussé car nous mettons des chambres en Hors d'usage pour "un problème technique". Le hors d'usage retire des quantités dans nos chambres disponibles ... se qui fausse du coup le TO comptablement. Car notre hôtel a toujours le même nombre de chambre construites.
    Et-il possible de créer deux TO : l'un se basant sur les chambres disponibles hors chambres misent hors d'usage (comme c'est le cas actuellement) et l'autre en se basant sur les chambres construites ?

    Car du coup nous sommes obligé d'utiliser la fonction "Usage interne" que ce soit pour…

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  11. Show departure time in check out report

    In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  12. Missing integration with APRO KASSENSYSTEME

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Synxis > Mews integration > Routing rule for travel agencies

    With the Synxis > Mews integration we have the option to enable "Create company and travel agency profiles". Is it possible to also include a second step which creates a routing rule for the agency?

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Check In form more user friendly

    The printable registration form is not user friendly. Guest wich use my own designed registration form are much faster. im sure its easy to make it more user friendly.

    larger font
    better fields
    more guest on one sheet not each guest one sheet..

    29 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Tasks design when printing

    When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.

    5 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Missing integration with Dirlmaier Schanktechnik

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Linking room moves prior to guest arrival

    When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.

    • If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
    • Don't count guest as departing
    • Don't count guest as arriving
    • Count guest as stay over

    This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…

    8 votes
    1 comment  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  18. Change reservation service setting

    We operate 2 neighboring facilities as 2 different services. It would be nice to be able to change the service of a reservation from the reservation property screen.

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  19. Freeze overbooking pane.

    It would be very helpful if it was possible to freeze the overbooking lines on top of the timeline while scrolling (akin to freezing panes in excel). Doing that would make it a lot easier for Agents to solve those issues as they'd be able to instantly see where the overbooking could fit, without scrolling between the free spaces and the overbooking line.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  20. More than one default email

    Hi,

    Can I in some way send an invoice to two receiver without write tha address manually.

    As default there is just the companys address. But I would like to add an address to our finance department as default as well so I do not have to write it manually every time I will send an invoice.

    Thanks in advance

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
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