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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. OpenTable reservation platform in Mews PMS & Mews POS like ResDiary

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Separate check-in and check-out needs to be possible for people who share a room.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  3. Different sources for Currency Exchange

    PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  4. Marketplace

    When Making the connection with D-edge it would be good to have one button to sync multiple rates at once (instead of having to sync the rates one by one)

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  5. Set Legionella offset change from 7 to 5 days

    Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    9 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  6. Ability to print confirmation letter

    A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    13 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  7. [BUG] Cancellation fee rebate

    The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  8. Promote products only to specific rates, rategroups or segments based on need

    It would be nice to be able to promote specific products to specific rate groups segments or even more direct to specific rates and even better to be able to enable function for specific periods only.
    Example:
    - Offering Full day SPA access to OTA guest as an promotion in low season

    5 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  9. Custom Links at Dashboard

    It would be great if you can put your custom links as shortcuts at dashboard

    2 votes
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  10. Restrict Products

    There are other suggestions about restricting products, but would also be good to restrict products by Room category, and rates/ packages/ dates

    For example -
    1 offer a cot to rooms that can only accommodate cots and not to all rooms

    2 offer pet products to rooms that can accommodate a cot and not to all rooms

    3 only offer a product on specific dates, rather than all, or seasonally within a certain date range - Strawberries in Summer

    4 by package type, if a rate includes a product you wont necessarily want to add again

    9 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. ICS File after creating of an email via email.

    The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Balance check when using browser

    The Kiosk can be configured so that guests cannot check in with an outstanding balance, but this is not available in the main browser-based Mews. This means a user can check in a guest that has an outstanding balance, without Mews even asking them to confirm.

    It would be very useful if there were options to not allow a guest to check in with an outstanding balance at all, as well as Mews asking to confirm if the user wants to proceed with checking in with an outstanding balance. This will remove the likelihood of a guest checking in, staying…

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  13. hide ota rate category

    Hide dedicated OTA mapping rate categories from the reservation screen when only the external channel manager (Like Cubilis from Stardekk for example) has a use of them

    2 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Allow control over display order on new res

    Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup

    2 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  15. Close a bill with 3,000 items

    Currently, the system doesn't allow closing bills with more than 3,000 items.
    Properties have to rebate some items and then repost the revenue to another bill.

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. Length of stay discount

    Would it be interesting if it was possible to discount of a rate depending on length of stay ?
    So for example:-
    - Stay 2 or more nights and save 10 %
    - Stay 3 or more nights and save 20 %
    - Stay 5 or more nights and save 25 %
    - Stay 7 or more nights and save 30 %

    This set-up will allow properties to create promotions that are a bit more dynamic

    9 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  17. Restrict access to specific rates

    Add a feature where specific rates (e.g heavily discounted private rates) can not be viewed by all users and instead only be booked by certain higher management.

    5 votes
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  18. Block the entry of a free adjustment when adding a product to an invoice

    We want to have an option to block the entry of a free adjustment when adding a product to an invoice.

    This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.

    Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.

    What is the problematic use case?
    When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
    But users make the mistake of refunding a free…

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  19. Smart Window Balance always visible

    As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. Overridable price for service and product separately

    Be able to restrict access to the price of the service for each additional service when the "Order only with products" option is ticked. For the moment, either all prices can be changed (Service and Products), or none. But when the receptionist adds a product and also adds an amount to the price of the service by mistake, it may create a billing issue, and so an accounting issue.

    6 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
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