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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. .

    We would like a percentage discount option to apply temporary discounts to certain open invoices or specific products.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. Show products

    In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    6 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  3. Add STLY

    Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  4. Price closing at a specific occupancy

    We would like to have a rate that closes at an occunpancy above the 85%.
    Unfortunately, it is not possible at the moment.

    4 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Import Companions via Import File

    Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Integration with eStatistik.Core

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Monthly timeline not functionable

    could you please look into the monthly timeline as currently not a viable option (actually, it is totally useless).
    you can only see bookings of 14+ nights - we need to see all of them
    you can not move bookings - we need to be able to do so
    for us, we don't necessarily need to see a full year, but anything of 3+ months would be acceptable

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Permission for ability to close a bill at any time

    to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  9. Choose specific products for settlement

    Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Looking for an integrated report for Deposit Ledgers

    Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    6 votes
    on the roadmap  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  11. Mail - Language selected manually

    When you send an email and you manually select the language, the Preview in the mail queue should mention that this language was selected manually and did not follow the usual logic

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Credit card close to expiry

    It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  13. Could the reservation notes be send together with reservation updates in one json file?

    2 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. BALANCE DES TIERS

    La balance des tiers est illisible car tout est mélangé sans logique. Merci de la développer comme suit :
    - Balance des débiteurs (séjours passés = factures à envoyer)
    - Balance des encours (clients encore présents)
    - Balance des acomptes (clients à venir ayant déjà fait un paiement)

    Et pire encore, si une société ou un client a plusieurs séjours de réservé, les factures n’apparaissent jamais à traiter, ce qui nous pose ensuite des problèmes pour nous faire payer car les factures sont envoyées trop tard.

    10 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  15. Let us turn on automatic deposit settlement even when automatic payment settlement is not turned on

    I'm not sure whether it is a bug or the intended behaviour of Mews, however currently automatic deposit settlement doesn't work if automatic payment settlement is not turned on.
    This two things should be separated, we need automatic deposit settlement even when automatic payment settlement is not in use.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. For tickets issued by TPEs, you can add the word "pre-authorization" to differentiate tickets related to pre-authorization from cb debit tic

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Local Time/Date Display on Commander Dashboard

    Requesting a Local Time/Date display on the Commander Dashboard for immediate reference to the hotel's local date and time. Essential for teams across time zones, this feature will streamline operations by aligning the Action log and queues with the hotel's local time, enhancing efficiency for remote coordination. A crucial tool for global team synchronization.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Accounting report - blank spaces

    There are blank space in accounting report in "Bill" and "Owner" columns, when the revenue/charge/deposit is on “unpaind items/deposit” bill. It makes it very difficult to find where item/charge is in the system

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  19. Rebates causing distorted monthly revenue

    When an invoice is issued for the following month but then the booking gets cancelled in the current month - the revenue will be posted in the following month but the revenue of the current month will be reduced.
    In other words there will be 'fake' revenue in the following month but the revenue in the current month will be lower that it actually is.
    This is also affectig VAT.

    The rebate should be posted on the same day as the items are consumed and not on the day of the cancellation.

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. create task against room (from Mews App)

    being able to create a task against a room/space for maintenance & reporting purposes

    17 votes
    2 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
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