Undo booking cancellation
Once a reservation is canceled in Mews, unfortunately it must be recreated in case a guest decides they would like to stay. This can be inconvenient in case of no shows that must come the next day or reservations that may have been canceled accidentally. An additional feature to reinstate canceled bookings could help simplify these occasions as all booking details could be preserved and records would be unified.
Aniko
shared this idea
Hello Mewsers,
We are very happy to inform you that this feature has been added to the roadmap!
For users who would be interested in early access to the feature once we begin beta testing, please sign up to the Mews Beta testing program using the link below:
https://linktr.ee/mews_systems
Keep an eye on the release notes page for the final release:
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Line Marie Lavin
commented
We're totally missing the option of reinstating a cancelled reservation.
Sometimes a guest will call to cancel and then a few hours later change their minds. Instead of having to make a brand new reservation. -
Irina Baltag
commented
I would save time to be able to reinstate a cancelled booking.
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Anne CHRISTENSEN
commented
Yes very important thank you for adding to the roadmap
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Ante Majic, JAMS Hotel Munich
commented
It would help us a lot if you can reactivate the cancelled booking, also cancelled options.
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Irmantas Bulotas
commented
It would be very useful to have an option to reinstate cancelled bookings in MEWS PMS. It saves time entering new bookings and final bill looks cleaner and more professional, because corrections on the bill don't look to professional.
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Steve Croese
commented
Hey Mewsie-Pewsie,
Time to make it happen now.
'cause since a while, Mews now automatically cancels, non paid (NonRef) distributor bookings. Which is great!!! Saves so much time!
But it happened -with us- already a few times that guest still wanted to book and pay. And then guest have to re-book, or even worse: We have to do it for them!
(No, I'm not lazy, I just don't want to do it ;-)
PS. Last time I commented on this one was 01-07-22, then only 112 people upvoted.... Now 768... And counting....
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Philippe MOURNE
commented
If a guest cancel is reservation and at the end he decide to stay we us, we can not change this reservation from cancel to confirm
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Philippe MOURNE
commented
If a guest cancel is reservation and at the end he decide to stay we us, we can not change this reservation from cancel to confirm
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jean-claude demaria
commented
it would be nice to be able to switch between status confirmed and optional.
To edit a proforma, we need the status confirmed but for us, a reservation is considered as confirmed if we have deposit or guarantee. -
Jasmin H.
commented
How many voices does an idea need to be implemented?
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Nabeel
commented
This idea should be implemented as it is the most voted idea on the feedback page and is a basic feature of a PMS.
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SALVADOR HANSEN
commented
I can´t understand how something so important hasn´t been implanted after 2 years of comments and 599 votes. It´s something completly neccesary for our daily work.
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Simone Steins
commented
this would be really handy to have, especially with the ever changing travel restrictions. also to rectify mistakes made
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Marc Fries
commented
This item seems duplicated with this one:
https://feedback.mews.com/forums/918232-commander-pms/suggestions/36660172-undo-booking-cancellation -
Steve
commented
I cannot imagine that until now only 112 people voted for this....
If I'm not mistaking this was one of the first request features far before 2021
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Alina Jensch
commented
Yes please definitely needed
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Ottavio Ambrosini
commented
Yes please. It is quite useful to an option set-up for reinstating reservations which were cancelled or no-show.
Regards.
OFA -
Patrique Bulte
commented
Yes Please!!!
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Linda Ohlson
commented
Yes! Please make our life easier.
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Kathrin Steingraber
commented
Yes!!