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Undo booking cancellation

Once a reservation is canceled in Mews, unfortunately it must be recreated in case a guest decides they would like to stay. This can be inconvenient in case of no shows that must come the next day or reservations that may have been canceled accidentally. An additional feature to reinstate canceled bookings could help simplify these occasions as all booking details could be preserved and records would be unified.

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Aniko shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

14 comments

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  • Amanda Hansen commented  ·   ·  Flag as inappropriate

    I see this idea has been open for upvoting for two years with substantial votes. Please create a reinstate button.

  • James J commented  ·   ·  Flag as inappropriate

    Absolutely agree! I've worked in hotels for years and sometimes things happen. Sometime either the guest or staff might make an error and a reinstatement is necessary!! Its so frustrating and stressful to have to make a makeshift reservation in order to get a guest checked in.

  • Linda commented  ·   ·  Flag as inappropriate

    Please add this function as well as allow to change the status of the reservation back to optional one one confirmed.

  • roland.galliker commented  ·   ·  Flag as inappropriate

    When re-instating a cancelled reservation, pls add the funtion whether to keep or not to keep previously confirmed rate.

  • Nikola Uchytilová commented  ·   ·  Flag as inappropriate

    Please do it one simple thing for all of us. Implement the REINSTATE button.
    Each PMS have it!!!
    Do it please as soon as possible.

  • Rye Laing commented  ·   ·  Flag as inappropriate

    wishing this feature was available asap... would be helpful with to reinstate a cxl/no show reservation.

  • Andronikos Papanikolaou commented  ·   ·  Flag as inappropriate

    The fact that you cannot reinstate a cancelled reservation is very bad for the system and a reason to consider ending my cooperation with it.

  • Mathieu PUYDENUS commented  ·   ·  Flag as inappropriate

    Definitely agree ! Worth it especially if you cancelled a group of 30 rooms with different room types... Time saver !

  • Petra Baartman-Schutten commented  ·   ·  Flag as inappropriate

    It would be great if the option for changing back a cancelled reservation to confirmed or tentative. Now you have to make a new reservation, it would be a time changer.