Undo booking cancellation
Once a reservation is canceled in Mews, unfortunately it must be recreated in case a guest decides they would like to stay. This can be inconvenient in case of no shows that must come the next day or reservations that may have been canceled accidentally. An additional feature to reinstate canceled bookings could help simplify these occasions as all booking details could be preserved and records would be unified.
SALVADOR HANSEN commented
I can´t understand how something so important hasn´t been implanted after 2 years of comments and 599 votes. It´s something completly neccesary for our daily work.
Alina Jensch commented
Yes please definitely needed
Ottavio Ambrosini commented
Yes please. It is quite useful to an option set-up for reinstating reservations which were cancelled or no-show.
Amanda Hansen commented
I see this idea has been open for upvoting for two years with substantial votes. Please create a reinstate button.
go for it please !
James J commented
Absolutely agree! I've worked in hotels for years and sometimes things happen. Sometime either the guest or staff might make an error and a reinstatement is necessary!! Its so frustrating and stressful to have to make a makeshift reservation in order to get a guest checked in.
Linda Ohlson commented
Please add this function as well as allow to change the status of the reservation back to optional one one confirmed.
When re-instating a cancelled reservation, pls add the funtion whether to keep or not to keep previously confirmed rate.
Nikola Uchytilová commented
Please do it one simple thing for all of us. Implement the REINSTATE button.
Each PMS have it!!!
Do it please as soon as possible.
Sarina Runge commented
this feature would be very helpful. And of course a time saver!
Rye Laing commented
wishing this feature was available asap... would be helpful with to reinstate a cxl/no show reservation.
Alba Cruz Rodriguez commented
Agreed with Andronikos, we should be able to reinstate a cancelled reservation
Andronikos Papanikolaou commented
The fact that you cannot reinstate a cancelled reservation is very bad for the system and a reason to consider ending my cooperation with it.
Mathieu PUYDENUS commented
Definitely agree ! Worth it especially if you cancelled a group of 30 rooms with different room types... Time saver !
Petra Baartman-Schutten commented
It would be great if the option for changing back a cancelled reservation to confirmed or tentative. Now you have to make a new reservation, it would be a time changer.