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  1. 13 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  2. 22 votes

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    0 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  3. 72 votes

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    idea to upvote  ·  0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  4. 62 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  5. 38 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Steve supported this idea  · 
  6. 37 votes

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    idea to upvote  ·  1 comment  ·  Mews Payments » Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  7. 57 votes

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    3 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks to the current feedback, we decided to move back this idea to be upvoted.

    We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.

    Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…

    Looking forward to hearing more about this!

    Steve supported this idea  · 
  8. 55 votes

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    11 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We appreciate the feedback you and your teams have provided to us concerning the colors on the timeline.

    Our team has been working on adding additional colors to the timeline. The new updates have a wider array of brighter and more vivid colors, that will allow you to differentiate between your reservations with ease.

    An error occurred while saving the comment
    Steve commented  · 

    Agreed!
    Boomer as I am, almost ready for reading glasses, can you imagine trying to see the difference between 50 shades of any colour...

  9. 140 votes

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    21 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve commented  · 

    I cannot imagine that until now only 112 people voted for this....

    If I'm not mistaking this was one of the first request features far before 2021

  10. 215 votes

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    16 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You have asked and we’ve listened!

    I am happy to share the news that we have started to work on adding more flexibility to automated payments!

    Our focus is to add more payment settlement rules that will reduce the manual time spent on payment processing and increase the flexibility around charging that your guests will love!

    Let me know if you’re interested in having beta access to this incredible idea!

    Best,
    Mews Team

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    Steve commented  · 

    Just do it already (pretty please with sugar on top).

    *&^%$#@!Booking.com and their "charge vcc the night after arrival" is very annoying, a lot of manual work and creates waiting at checkout when it's forgotten or done incorrect.

  11. 18 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  12. 133 votes

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    19 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

    Steve supported this idea  · 
  13. 69 votes

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    1 comment  ·  Mews Operations (PMS) » Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

    Steve supported this idea  · 
  14. 56 votes

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    idea to upvote  ·  2 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  15. 60 votes

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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Steve supported this idea  · 
  16. 62 votes

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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  17. 2 votes

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    1 comment  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
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    Steve commented  · 

    We have many rooms OOO for a longer period of time due to *&^%$#@! Corona (not because of maintenance or anything else).
    We basically closed a floor to save costs.

    These rooms are not bookable but would like to see these OOO rooms calculated in (a separate) occupancy percentage to show what we sold, based on all rooms in the hotel

    Example August:

    Total rooms in hotel: 1302
    Available rooms: 1111
    Occupied rooms: 498
    OOO room: 191
    Occupancy on manager report (498/1111) = 45%
    Occupancy including the OOO rooms (498/1302) = 38% -->> This is what I’m looking for as well.

    At the end of the day, this is the percentage of rooms sold of the total inventory.
    Imho both percentages are important, especially these days

    Steve shared this idea  · 
  18. 151 votes

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    3 comments  ·  Mews Operations (PMS) » Timeline  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
  19. 71 votes

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    5 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

    Steve supported this idea  · 
  20. 49 votes

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    new idea  ·  4 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Steve supported this idea  · 
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