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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2195 results found

  1. It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).

    1 vote

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  2. we've noticed that when creating a reservation manualy from the PMS, on the “Details” page, the confirmation mode defaults is “Do not send”. By changing the reservation status (to Requested or Optional) or even back to Confirmed, the confirmation mode automatically changes from “Do not send” to “Send”. This can be a source of error if the person making the reservation doesn't notice it. I think it would be preferable for the confirmation mode to default to “Do not send”, and for the person making the reservation to change it manually if necessary.
    what do you think?

    1 vote

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  3. Find an easier way to add notes to a bill. Such as billing info. To be able to add this information and save it before issuing the invoice. For example if the name of the bill can appear on the top of the invoice

    1 vote

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  4. I would like a report that can show me; arrival date, lead time for the arrival date with either a travel agent profile, company or source for the booking and rate for the booking could be rate code. This report should be possible to pull for a year, month per day. I know I can use reservation report, but I still need to put it in a excel sheet and then make my own pivo.

    1 vote

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  5. The Reservation Report shows 0 EU/SEK/NOK in Rate if a reservation is prepaid. This makes it harder to calculate reservation amounts in an exported version of the Reservation Report. The Rate should not be 0 no matter if the reservation is paid or not.

    1 vote

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  6. The ability to add a per night channel manager adjustment in the TA contracts instead of it only being added to the total reservation price.

    1 vote

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  7. Being able to change the arrival time and departure time on bookings that are staying on different dates without having to change the actual date.
    With other words, arrival and departure times are independent from the dates.

    1 vote

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  8. I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.

    Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.

    So if we, who open and assign, could…

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  9. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  10. We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote

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  11. To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.

    1 vote

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  12. It would be nice to be able to put a limit on how far back users can make reports. For example; with the current payment report a low level user can see all payments and revenue years back. This doesn't make sense to me at all.

    1 vote

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  13. An employee can only see one bookable service, but not the other. This is useful when there is a management company with lots of different clients/bookable services and everyone has only access to their own bookable service.

    1 vote

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  14. Hi, we would love to get automatic printed out the fire reports at 3 different time periods during the day (07:00AM, 14:00PM, 22:00PM). Today, we need to print out manually. Great if you can check up this opportunity.

    1 vote

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  15. Would it be possible to split check-outs based on when they are leaving?
    If you could possibly create some headlines between the check-outs with grouping of times.
    I think it would be very useful

    1 vote

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  16. When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote

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  17. When you go to manage a reservation, then Properties, then change the arrival or departure date, the "Apply Cancellation Fee" box appear, AND it is already checked. This is incredibly stupid. First, the box is completely useless since even if you were to use it to apply a cancellation fee, it doesn't add the tax. Second, why would you have it automatically checked, when more than 90% of the time there is no need to charge a cancellation fee, including 99.9% of time when you're changing the departure date. So now, when a guest requests to shorten their stay, our…

    1 vote

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  18. A user profile with view-only permissions, where the user can access all information related to reservations but cannot edit it.

    1 vote

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  19. Currently the revenue of a Mother Company in Mews Analytics is only shown as a Company on its own. Let's say a Mother Company has 1 Daughter Company. Both companies show revenue in Analytics separately, but the Mother Company does not show the revenue of both companies - which is a need for Mother Companies.

    1 vote

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  20. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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