1863 results found

1. View product checklist in Mews mobile app

   It would be great if it was possible to view the product checklist in the Mews mobile app.
   Then we do not have to print the list (save the planet) and the list is always updated

   5 votes

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2. Switch in the bill between associated profile and owner

   In the billing it would be great to have an arrow for switching between the owner and the associated profile.

   4 votes

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3. Send confirmation letter to availability block reservation

   We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

   5 votes

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4. Timeline: Introducing Colour-Coding for Key Booking Insights

   Dear MEWS Team,

   I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

   While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

   Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

   Here are some examples of what colour-coding could highlight:
   • Payment Status (e.g., prepaid, pending, partially paid, failed)
   • Booking Source (direct, OTA, agency, corporate)
   • Rate Type / Package (standard, non-refundable, special offer)
   • VIP Status or Guest Segments
   • Maintenance Blocks vs. Operational Blocks

   This would significantly speed up decision-making during busy shifts, reduce the need to open reservations one by one, and enhance the usability of the Timeline as a strategic, real-time overview tool.

   Thank you for considering this improvement. I truly believe it would provide tangible value to all MEWS users!

   Dear MEWS Team,

   I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

   While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

   Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

   Here are some examples of what colour-coding could highlight:
   • Payment Status (e.g., prepaid, pending, partially paid, failed)
   • Booking Source… more

   2 votes

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5. Expand on "Responsibility" & Offer to Employee Permissions

   Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

   Current:
   **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

   **The responsibility section in the service is mainly for Notifications or Tasks.

   Desired behavior:

   Add a configuration option in Service Settings:
   “Restrict service management to the responsible department/user only.”

   When enabled:

   Only staff or user groups assigned as Responsible can:
   Sell the service
   Modify service orders
   Manage related items/products

   Non‑responsible staff:
   Can view the service (configurable), but
   Cannot sell or alter it

   Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

   Current:
   **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

   **The responsibility section in the service is mainly for Notifications or Tasks.

   Desired behavior:

   Add a configuration option in Service Settings:
   “Restrict service management to the responsible department/user only.”

   When enabled:

   Only staff or user groups assigned as Responsible can:
   Sell the service
   Modify service orders
   Manage related items/products

   Non‑responsible staff:
   Can view the service (configurable), but
   Cannot sell… more

   1 vote

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6. Ability to Customize Counters at the Service Level

   Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

   Problem

   • Counters are defined at the property level, meaning all services pull from the same shared list.
   • Staff must manually choose the correct counter from a dropdown when posting charges.
   • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
   • Incorrect counter selection leads to downstream reporting and accounting discrepancies that require time‑consuming reconciliation.

   Proposed Enhancement
   
   Allow counters to be configured directly at the service level, enabling each service to automatically apply the correct counter without manual selection.

   Value & Impact

   • Reduces human error by removing the dependency on staff choosing the correct counter, especially when a special counter is necessary in the operations.
   • Ensures consistent and accurate financial reporting, especially in multi‑outlet or multi‑service environments.
   • Improves operational efficiency, lowering training needs and simplifying day‑to‑day posting.
   • Supports cleaner revenue segregation, particularly for integrations and departments that rely on precise counter mapping.

   As properties continue to expand their service offerings—F&B, spa, retail, activities, Laundry Services, add‑ons—the current counter structure requires a bit more flexibility. Service‑level counter assignment would directly support scalability while preserving data integrity.

   ---

   Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

   Problem

   • Counters are defined at the property level, meaning all services pull from the same shared list.
   • Staff must manually choose the correct counter from a dropdown when posting charges.
   • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
   • Incorrect counter selection leads to downstream reporting and accounting discrepancies that… more
   1 vote

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7. Adjust maximum occupancy for a room categorie on specific days

   We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
   In my previous PMS we had rate plans per occupancy which we could close down.
   Can you create a restriction for this? Or in de occupancy report?

   1 vote

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8. API support for MEWS gift voucher redemptions via API

   To be able to redeem MEWS Gift Voucher vouchers via the API which allows us to integrate the entire booking process via API and not require manual redemption thru the MEWS interface

   1 vote

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9. Excel rooming list sorting

   When you dowload an excel rooming list from a group reservation, all reservations are shown in a random order on the excel sheet, and this is not possible to change! Preferably I would like to at least have the reservations sorted by arrival date, but that is not the case right now. It would be good if the default sorting was the arrival date. Or it would be even better if you could change the sorting yourself however you like, but right now since the excel sheet is locked it is not possible. Please look into this.

   11 votes

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10. Ability to Correct Closed Items with Future Consumption Dates

    Summary

    Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.

    Problem

    In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:

    • The item is still closed on the bill at the correct amount and date of posting.
    • However, the consumption date remains in the future.
    • As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes past.
    • Existing workflows such as Rebate or Reissue do not help because they cannot modify the consumption period of a closed bill item.

    This leads to confusion during reconciliation, inaccurate ledger reporting, and unnecessary follow‑up for staff.

    Impact on Hotels

    • Ledger accuracy is compromised.
    • Accounting teams may misinterpret future‑dated consumption as unbilled revenue.
    • Front office and back office teams spend time investigating items that appear open but are actually already settled.
    • Correcting a simple date mistake requires workarounds or support intervention.

    Requested Enhancement

    Introduce a secure, time‑bound option for hotels to correct the consumption date of closed items when the date was entered incorrectly.

    Ideal behavior:

    • Hotels can update the consumption date to:
      • The date the item was actually consumed, or
      • The date the transaction was performed.
    • A short correction interval (e.g., same day, 24 hours, or configurable admin-defined window) should be applied to prevent misuse or retroactive adjustment of historical revenue.
    • Audit logs should clearly reflect:
      • The original incorrect date
      • The corrected date
      • The user who performed the correction

    Benefits

    • Ensures Guest Ledger accuracy without waiting for the incorrect future date to pass.
    • Reduces unnecessary accounting discrepancies.
    • Removes the need for manual workarounds or support tickets for simple user error.
    • Creates transparency and accountability through audit logging.

    Example Scenario

    A minibar item is consumed on March 5, but the user accidentally selects April 5 in the consumption date field. The item posts correctly on the guest’s bill, but because consumption is in the future, the item remains on the Guest Ledger until April 5 — even though it has already been settled. With this enhancement, staff could correct the date immediately and maintain an accurate ledger.

    Summary

    Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.

    Problem

    In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:

    • The item is still closed on the bill at the correct amount and date of posting.
    • However, the consumption date remains in the future.
    • As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes… more
    1 vote

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11. Check in Script 1-2-3

    I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.

    I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:

    Settle or verify the guest folio if not already done

    Check and acknowledge the guest’s loyalty membership status, or invite them to join the program

    Offer upselling or room upgrades

    Generate the key

    Confirm check-in completion

    As I see it, this would ensure that all critical steps are followed and that the process is handled in a uniform and consistent way

    I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.

    I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:

    Settle or verify the guest folio if not already done

    Check and acknowledge the guest’s loyalty membership status, or invite them to join the program

    Offer upselling or room upgrades

    Generate the key

    Confirm check-in completion

    As I see it, this would ensure that all critical steps are followed and that the process is handled… more

    3 votes

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12. Add minimal ''Buffer'' time between rentals

    Hello,

    We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.

    For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.

    This will prevent guest overlap if they are a few minutes early or late.

    13 votes

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13. Apply a composite discount to a booking in addition to a composite rate

    Ons hoofdkantoor heeft besloten om een korting te gaan toepassen op een volledig samengesteld tarief – het skiteam tarief.
    De korting is 5% of 10% maar moet dan evenredig van het totaalbedrag afgetrokken worden, met bijbehorende BTW-tarieven.

    Als ik nu de korting handmatig bereken en onder het kopje logies afboek, dan heeft dit effect op onze ADR en logies-omzet, hoewel er ook een korting van F&B af moet. Graag zou ik naast een samengesteld tarief ook een samengestelde korting willen kunnen toepassen op een boeking.

    1 vote

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14. Availability & occupancy reports easier dates picker

    For example, when selecting a start date that is one year ahead, the end date should automatically jump to the same date (or at least the same year) as the selected start date. From there, the user could easily adjust the end date forward if needed.

    Currently, when choosing a start date far in the future, the end date calendar does not follow automatically. The user has to manually navigate one year forward again in the end date field, which makes the process slower and less user-friendly.

    An automatic synchronization of the end date with the selected start date would make the report much easier and faster to use.

    For example, when selecting a start date that is one year ahead, the end date should automatically jump to the same date (or at least the same year) as the selected start date. From there, the user could easily adjust the end date forward if needed.

    Currently, when choosing a start date far in the future, the end date calendar does not follow automatically. The user has to manually navigate one year forward again in the end date field, which makes the process slower and less user-friendly.

    An automatic synchronization of the end date with the selected start date would… more

    1 vote

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15. Product limit

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility for per-person/per-item quantities so products and fees can scale accurately based on guest count or pet count.

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility… more

    3 votes

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16. Capacity per Room

    Capacity per room not per category would be Great since mews still doesnt have Inventory to manage extra beds. Some of the Room in the category have Place for bed some Not, so please , Capacity per room

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17. More filters

    Being able to filter more in the system, instead of having to "sort by" or select each category one by one to get the information needed.
    For example, being able to select multiple rate codes/or guests with a specific cost when filtering in the booking report.
    Also being able to search by the guest name in the reservation report.

    1 vote

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18. Booking engine guest journey

    It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.

    Adding a calendar to show prices would also be great.

    8 votes

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19. Link reservation to booker

    We would like to find the clients' reservation when searching for the organizer in the search bar

    26 votes

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20. View only access to rates and rategroups

    It would be helpful to have a view-only access to the rates and rategroups in the settings so that employees, who are not admins in Mews, can see the conditions and policies of all rates.

    Alternatively, it would be a big help to be able to see the rate description on the reservation when hovering over the rate with the mouse. Right now, if you are not an admin in Mews, you are not able to find or see the rate descriptions of for example OTA bookings, which is impacting our daily operations. This add on would be a great help and we could avoid keeping an excel sheet with all rates outside of Mews. Thank you!

    It would be helpful to have a view-only access to the rates and rategroups in the settings so that employees, who are not admins in Mews, can see the conditions and policies of all rates.

    Alternatively, it would be a big help to be able to see the rate description on the reservation when hovering over the rate with the mouse. Right now, if you are not an admin in Mews, you are not able to find or see the rate descriptions of for example OTA bookings, which is impacting our daily operations. This add on would be a great… more

    3 votes

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