433 results found
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New reservation at the top
At the moment, when you look at the reservations on the Dashboard, the oldest bookings is displays in the top.
It would be nice, if the newest bookings was showing at the top instead
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Statistics report in Finland
In Finland hotels must provide a monthly report on guest that have stayed at a property. The report can be created manually, however there is a possibility that the report can be created automatically.
You can review this information here:
http://www.stat.fi/meta/til/matk_en.htmlIf possible, please create an automated report.
3 votes -
nights, products and additional expenses totals
It would be nice if the night, products and additional expenses, shown at the right side of the screen in a reservation, could be totals and be folded out if clicked on for details. This way long stays do not result in a long list you have to scroll down, to see the notes at the bottom.
10 votesHello from the Mews product team!
Thank you for the feedback, we have updated your suggestion as an idea to be upvoted by the Mews community.
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Extend Action log with the time it takes to complete a check in
I would like to see how long it takes my reception staff to do a check in. If the activity log showed the time from a reservation opened to the time they check it in.
3 votes -
Scheduling out of service and out of order rooms (room management)
At the moment you're not able to schedule a future out of service (still selling) room, while you can schedule a out of order (no longer selling) room. I would need to be able to schedule out of service as well. For example in situations where we have maintenance go into the room and the reception and the housekeeping staff shouldn't use the room, but we still want to sell the room as it will be done same day.
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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able to change font to bold in tasks
it would be good if certain words or phrases could be highlighted in a task or made to bold font so that it stands out in the message.
Especially important as tasks can not be linked to an arrival or departure date or set up as a recurring task (i.e. every week on a monday)1 voteHello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
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Add turnaway reason in reservation screen
On the reservation screen, if the reservation is not saved (guests changed his mind for a reason) I want to be able to enter a turnaway reason: Price too high, room type not available...
2 votes -
Excel export of product report with accounting categories
It would be easy to be able to draw an excel file / overview of all the created products with their accounting categories.
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Add the option to preview or directly print registration cards
why we need to have so many tabs just to get an print of registration form while checking in a guest. something like a one shot go and the print is ready to go
12 votesThank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Support Chip Readers on the Identity Cards
In North American and Middle East countries for example, some Guest IDs have only a chip and No readable Strip to be scanned
9 votes -
Show who updated a tasks
After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again
16 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.
In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.
We look forward to your continued feedback and suggestions.
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Close multiple tasks in a single action
Sometimes it may happen that multiple tasks are created e.g. when a group booking has been created but the credit card payment has failed. It takes quite some time to close each task individually. It would be beneficial to select multiple tasks and close them all together.
20 votesHello from the Mews product team!
Thank you for your suggestion, we have set the request as one to be upvoted by the Mews Community. Remember, you can share a link to your suggestion so that your colleagues and fellow hoteliers will be able to upvote it.
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Check-out bill options check marks
To choose between the options "check out balanced bills" and "check out with unbalanced bill" you have to set the check mark. As the check marks will be set by clickling somewhere in the whole line, it's very easy to set the wrong check mark by accident. The check mark should be set only by clickling directly on the check mark box.
23 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Add Day of the week next to Arrival date & Departure date
Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/93 votesHi Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.
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Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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Tablet for registration cards, so we dont have to print
It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper
16 votesHello from the Mews Product team,
We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.
You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.
Mews release notes
https://releases.mews.com/Mews guides
https://help.mews.com/hc/en-us/articles/360007588938-Co-Operator-modeShould you have any questions, please contact our customer care agents.
Kind regards,
Aldair -
Customised mews task donut
It would be amazing if the donut for tasks would be customised also per department.
9 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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long stays information
We have some ‘Long stays’ but there is no where we can see the actual number of days they’re staying (without looking at the arrival and departure date and making the maths). It would help if there could be a way of having a number (it could be right next to the reservation dates and inside parentheses) indicating the total room nights of that reservation
14 votesHello Mewsers,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Summary of a group booking
Need to be able to print a proper summary booking
-Number of nights and room details
-Products
-Total amount
-NotesDisplay this information bed by bed
Display total night per date
Display total product per date
Add button « Send by email »We need to have same informations when we print it and send it by email
19 votes -
Breakfast View
Make a view specially designed for the breakfast team.
They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.
Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.
31 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
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