Settings and activity
22 results found
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39 votes
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Mario Z
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19 votesMario Z
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37 votesMario Z
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3 votesMario Z
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6 votes
An error occurred while saving the comment Mario Z
commented
Critical. Or actually common sense in any pos.
Mario Z
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1 voteMario Z
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1 voteMario Z
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25 votesMario Z
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60 votesMario Z
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95 votes
Hello from the Mews product team,
Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mario Z
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74 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mario Z
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235 votesMario Z
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337 votes
An error occurred while saving the comment Mario Z
commented
From a hotel operator’s perspective, the invoices in Mews are very rigid and lack basic flexibility.
The “bill as package” logic is especially frustrating. It shouldn’t be a fixed product setting. It should be adjustable per invoice, depending on the guest or company requirements. In real life, you constantly need to switch between itemized and bundled bills.
Another issue: settings you change on products (like “bill as package”) only affect the invoice preview or the final printed bill. In the system view, everything is still shown separately, which makes corrections and checks more confusing than necessary.
Also, there’s no easy way to rename, merge, or group line items directly on the invoice. That’s standard functionality for many business clients.
What’s a bit ironic: even old protel on-premise systems from the 90s were more flexible when it came to invoice customization. For a modern cloud PMS, this should really be basic functionality.
Mario Z
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3 votes
An error occurred while saving the comment Mario Z
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Totally agree here!
It would be very smart to say: "Promo Code X" can be used 100 times, then its not available anymore.
Mario Z
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198 votesMario Z
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355 votes
Planned in 2026
Mario Z
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400 votesMario Z
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495 votesMario Z
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638 votesMario Z
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772 votesMario Z
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Two small changes that would meaningfully improve the guest-facing booking experience:
1. Text formatting in rate & room descriptions
The Guest Journey currently offers no formatting options, while internal tools have plenty. Even basic formatting — bold, italic — would help properties communicate more clearly and on-brand. Something on par with the built-in email editor would be a solid baseline.
2. Cancellation policy label placement
When *"Stornierungskennzeichen anzeigen"* is enabled and a property offers both a free cancellation and a non-refundable rate, the room selection screen shows:
"partially refundable | non-refundable"
Without context, this confuses guests. The label should only appear on the rate selection screen, where it's actually meaningful — not one step earlier at the room level, where it adds friction without clarity.