Customizable customer classifications
Many people use customer classifications to keep track of specific types of guests. Although we have a selection available, some of them may not be frequently relevant to some properties' operations. Therefore, the ability to edit or customize these labels may make them more useful for daily tasks and procedures.
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
Christian Furtner commented
Regarding the payment one useful field could be: "Automatic Payment settling" (99% of our reservations: OTA credit and virtual cards) and "Manual Payment settling" (bank transfers for Airbnb, Groups, companies, cash upon arrival). It's important so that the guest is not asked to pay or IS reminded when checking in.
Sofía Llorente commented
If you display guest categories in the Customer profiles Arrival report, it would be very helpful for us. And if you add a filter by category and age too.
Raphael Simcic commented
It is essential that it is possible to create own categories, so that we can use these options like a crm. But to give you some suggestions:
- Winter guest
- Summer guest
- Skiing/Hiking/Biker etc.
- Preferences: room categories (it would be nice, when this is set automaticaly based on the bookings)
- Head of a group
- A few food preferences options: halfboard, vegan, vegetarian, allergenics,
Important is, that we can send these information to the newsletter tool. So that means at least, that we can export that standardized and readable in a excel sheet with every keyword in a separate field.
Christian Furtner commented
Please find here my suggestions for options in "Internals", Guest "Classifications":
Family and Friends
Booker staying as a guest
Booker not staying as a guest
Self Pay Bill
Company Pay Bill (invoiced)
Food intolerance (medical)
Food preference: vegan, vegetarian
Other Food preferences
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.
Justine Pyott commented
We just started with MEWS and can't believe this is still not a basic feature. Customisation of guest stay is an absolute standard in all other PMS. We are stuck!
Gonzalo GOMEZ SOTELO commented
It would be very useful for us to be able to manage the categories we give to our guests depending on each property.
It is a pity that we are limited to the pre-established labels and that you do not understand that not all hotels have the same needs in this regard and that we cannot make this more flexible.
Hopefully they can do something soon.
Daniel Prägant commented
This is an very very important Tool for a Hotel. So please go for it. It will make your Programm to become an big compettitor in the industry.
Julia Unger commented
Hello from harry´s home Linz-Urfahr.
It would be very helpful when there would be the possibility to split rates and packages.
Peggy Picano-Nacci commented
It would also be helpful to have a 'group guest' classification so al; guests that are part of a group can easily be identified on the timeline.
Florian Ultsch commented
Hi from harry's home & Adler Hotels! :)
It would be immense important to have this flexibility in the guest classification. Thus we would be able to collect guest information and in particular guest interests for our CRM and interest targeted marketing!
Please rank this request as highly as possible!
Aside the customized classifications, the In House report should have a filter to show classifications on screen, the same way it has for Customer Notes
Georgina Reservations commented
There should be a Classification about a "request". Many guests have special requests, but there is no classification to put on their reservation.
could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature
it would be good if each property was able to put their own classifications in (as well). We need one for example for "luggage" and "no-interconnecting". At the moment the list is not flexible enough and is not applicable for all properties
Thanks for sharing this idea! I would also like to add "Long stay guest" to customer profiles.
It would be handy if we could mark guests as smokers. our property is a non-smoking environment (as most places are now), so being aware of guests who do smoke is important in the allocation of spaces
Stephen Jenkins commented
Classifications particularly helpful to us would "Food Allergy" for guests with an important condition and "Restaurant" for guests that like our restaurant, so we can proactively work with them on a reservation pre-arrival. The icon on the timeline reminds our staff of this "classification" during the guest's stay.
Roel Ruijs commented
Strange that such a standard function is not available in MEWS. in this way there is still a lot of manual work. Really great that we can vote.... but since it is open since january 2019, you can question how long it would take to even consider it.
Sorry but exporting a VIP level is the least. Customizing it and actually exporting a FULL VIP List would be a basic feature. Even Fidelio was able to do it!
Robbert Van Rijsbergen commented
we have our own VIP program with and can't use MEWS to manage this, so adds manual work.