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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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238 results found

  1. Pax number on an invoice

    It would be from great value and tax reasons to have the PAX number on an invoices for Corporate/Exhibition guests.

    2 votes
    idea to upvote  ·  0 comments  ·  Rules and policies  ·  Admin →
    How important is this to you?

  2. Allow change of default payment method

    When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  3. Show a warning when cardholder's bank doesn't use 3DS

    If you have 3DS turned on, but the cardholders bank does not have or chooses not to process the payment without it, you should immidiately warned or asked if you wish to continue.

    9 votes
    0 comments  ·  Chargebacks and fraud  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Redsys payment gateaway integration

    We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.

    6 votes
    0 comments  ·  Other  ·  Admin →
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  5. Daily Credit Card Batching by Business Day

    T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.

    7 votes
    0 comments  ·  Mews Payment reports  ·  Admin →
    How important is this to you?

  6. External ID from Munu visible in UI

    The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  7. Ability to restrict external terminal option

    Following the recent update on financial payments we would like the possibility for hotels using the Mews Terminal to restrict this option external terminal. This would help reduce confusion.

    1 vote
    idea to upvote  ·  0 comments  ·  Mews Terminals  ·  Admin →
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  8. Postfinance - Payment Method - Switzerland

    Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.

    3 votes
    1 comment  ·  Payment methods  ·  Admin →
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  9. Import Qr code feedback from the bank.

    In Switzerland, invoices can be issued with Qr codes. As soon as the customer pays, you have the option of downloading a confirmation from the bank in the form of a file and importing it into another program such as Mews. The bank's file contains all details such as date of payment, amount, currency, customer, etc.

    We would be pleased if Mews would offer an import of such files.

    1 vote
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  10. Real-Time Currency Conversion

    At the Point of Sale or Via Billing or Payment Screen: When you make a purchase in a foreign country, the payment should offer visible conversions of the transaction amount before the user posts it - especially for cash transactions.

    Real-Time Conversion: The conversion happens instantly, showing you the amount in both the local currency and your home currency.

    1 vote
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  11. send proforma bill automatically 1 day before departure

    I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.

    2 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  12. automatically send payment links to guests for second payment and create a task for open bills 10 days before arrival of guests

    Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.

    2 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  13. Option to have notification triggered when processing external payment

    Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  14. Default Credit Card

    It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.

    This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.

    4 votes
    1 comment  ·  Payment methods  ·  Admin →
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  15. Auto send Invoices once guests checked out

    Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.

    22 votes
    1 comment  ·  Automations  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. View future Scheduled Payments

    Create a report to view future Scheduled Payments (aka, the Mews automatic settlements)

    4 votes
    idea to upvote  ·  0 comments  ·  Mews Payment reports  ·  Admin →
    How important is this to you?

  17. Open up MEWS Payments to other Booking Engines and Voucher Booking tools

    We are really happy with Mews as a PMS and we are also happy about the gradual improvements that come over time. So far we have decided not to use the Mews Booking Engine, since we still see too many short comings in functionality for our purposes. We love using Mews Payments even though it's quite pricey.

    Having said that, I would like to suggest to open up Mews Payments with all its features like Apple Pay and Google Pay for use in other IBEs as well. I do not like the policy to keep certain features limited to a…

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. an alert for company billing when a routing rule is in place

    We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…

    1 vote
    idea to upvote  ·  0 comments  ·  Financial services  ·  Admin →
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  19. Better reporting for Mews Payment Commission

    If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set…

    1 vote
    idea to upvote  ·  0 comments  ·  Mews Payment reports  ·  Admin →
    How important is this to you?

  20. Nightly pre-auth rules ($X.XX per night)

    Nightly pre-auth rules ($X.XX per night)

    3 votes
    0 comments  ·  Automations  ·  Admin →
    How important is this to you?
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