268 results found
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Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
13 votes -
Automatic card validation
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
12 votes -
Preauthorization Page: Make the Stay C/O Date Visible
When a user is attempting to take a manual preauthorization, it would be useful to see the checkout date on the preauth page - this is a pertinent detail that can help the user decide the amount of the preauth (in the absence of automation).
7 votes -
Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
10 votes -
2 votes
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Take the CCV and cardholder's address & postcode in order to fully validate the card over the phone
Many payments seem to be stuck in 'verifying'. Can Mews Payments take the CCV and cardholder's address & postcode in order to fully validate the card when taken over the phone?
1 vote -
bulk invoice payment
In Switzerland, outstanding invoices are typically paid using QR codes that include a unique reference number. Currently, we need to manually check our bank account for incoming payments, locate the corresponding transactions, and then close each invoice one by one in Mews. However, since each QR code includes a unique reference that matches the invoice, the process could be automated: once the payment is received, the invoice should be automatically closed in Mews. This would eliminate the need for manual reconciliation and save valuable time.
En Suisse, les factures en attente sont généralement payées à l’aide de codes QR contenant…
4 votes -
Enable Single Product Inclusion in Cancellation Policy
It would be extremely helpful if single products could be included in a cancellation policy. At the moment, there are only three options: only the service, all products, or a combination of both. However, in our case, we need only one specific product to be part of the cancellation policy.
For example, we have to charge a service fee with 19% VAT, while the rest of the room is charged at 7% VAT. We need to reduce the price for the service by, let’s say, €1 (making the total service charge €89), we then need to add €1 as a…
1 vote -
Improvements in Automatic Settlement Policies
We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…
27 votes -
tokenizar una tarjeta de credito con el tpv de mews
Sería perfecto si pudiesemos tokenizar la tarjeta de crédito de un cliente en el momento del check-in acercándola al terminal de mews, de este modo no tendríamos que hacer pre autorizaciones o cargos para registrar tarjetas de crédito. Opera utiliza este formato y la verdad es que agiliza mucho el check-in.
1 vote -
Pre authorization renewal
Automatic pre authorization renewal after expiration, as long as the check-out date is not in the next 28 days .
Maximum 28 days is not enough when the booking is in 3-4 months or later.
Or maybe add an alert on the task manager as soon as the expiration occurs to make the hotel decides if he renews or not.2 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
18 votes -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
QR Code External Payment Type
Add QR Code as an External Payment Type. Many customers use QR code based digital wallets such as Wechat pay, Paypay and others.
3 votes -
Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)
Problématiques actuelles :
Visualisation partielle des montants sur les factures :
Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.Gestion des tarifs taxes incluses :
Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.Manque…
3 votes -
Zahlungsmethoden
Zahlungsmethoden TWINT, QR Code, + Bankzahlungen: die Zahlungen sollten sich automatisch durch ein Upload den entsprechenden Buchungen zuordnen.
2 votes -
Add Transportation Card (IC Card) as an External Payment Type
Add Transportation Card (IC Card) as an External Payment Type. In Japan, many customers use Transportation Cards and Passes (Suica, ICOCA, etc) as prepaid wallets for payments
1 vote -
Separate city tax from breakfast
When we now set up automatic charges through Mews, we either have to select all products or nothing.
Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
Separating city tax and breakfast would make this easier.2 votes -
Ability to disable payment methods we don't use
We should be able to select the payment methods we use and disable those we don't.
For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.10 votes
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