25 results found
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Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
33 votes -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
30 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
17 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-182710 votes -
automatisierter Export und Versand von Auszahlungen MEWS Payments
Ich benötige einen kombinierten Bericht, der sowohl die Buchungen und Auszahlungen eines bestimmten Tages als auch die zugehörigen Kommissionsanpassungen (die häufig zeitversetzt erfolgen) in einer Datei zusammenführt. Idealerweise soll dieser Bericht per Knopfdruck generierbar und/oder automatisiert per E-Mail versendbar sein.
7 votes -
Create Custom Scheduled payments
It would be useful to be able to create custom scheduled payments within the payments section, since sometimes the automated payment fails and disappears (it would be useful to create it again) and sometimes it is necessary to modify it (for example if the originating OTA activates the virtual card only in the check-in date).
5 votes -
bulk invoice payment
In Switzerland, outstanding invoices are typically paid using QR codes that include a unique reference number. Currently, we need to manually check our bank account for incoming payments, locate the corresponding transactions, and then close each invoice one by one in Mews. However, since each QR code includes a unique reference that matches the invoice, the process could be automated: once the payment is received, the invoice should be automatically closed in Mews. This would eliminate the need for manual reconciliation and save valuable time.
En Suisse, les factures en attente sont généralement payées à l’aide de codes QR contenant…
4 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
send proforma bill automatically 1 day before departure
I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.
4 votes -
Nightly pre-auth rules ($X.XX per night)
Nightly pre-auth rules ($X.XX per night)
4 votes -
Option: To "Send/Not send" email for payment requests when created through API
Payment requests can be used for custom booking engine to integrate Mews Payments and offer on session payments. The payment request can be created through the API, the ID returned can then be used to embed the webpage into the custom booking engine. It's not great for the guest journey that when the payment request is created, an email is send to the customer as the payment request webpage is also offered on session. An optional parameter for the email send would be solve this problem.
4 votes -
Automatic addition of external payment for bookings made through travel agencies.
None of our guests can check out online if they booked through booking.com or Airbnb. The Check-Out Site shows our guest, that they still have to pay because the payment is still pending from booking.com or Airbnb. So we have to manually add external payment (wire transfer) for each reservation.
3 votes -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
automatically send payment links to guests for second payment and create a task for open bills 10 days before arrival of guests
Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.
3 votes -
2 votes
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Separate city tax from breakfast
When we now set up automatic charges through Mews, we either have to select all products or nothing.
Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
Separating city tax and breakfast would make this easier.2 votes -
items bill
Ensure accommodation products are linked to the correct reservation when added from an open bill
Description:
When working from an already opened bill in Mews, adding an accommodation product via "Add product" → "Accommodation" does not automatically link the product to the reservation associated with that bill.
Instead, the system selects a different reservation (for example a future reservation or a previously cancelled one), which does not match the current billing context.
This behavior is not intuitive, as the user is actively working within a specific bill that is already tied to a reservation.
Suggested improvement:
When adding an accommodation…
1 vote -
1 vote
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Export time scedule
We would need a more flexibel export time frame.
As we would need for example the export for the atuel month, the next and the third month in a row on the reservation report.
It would be great to set a flexibel time on the export.1 vote -
Automated integration of CC information from Canary to MEWS
We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.
1 vote
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