26 results found
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Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
23 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-18277 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
15 votes -
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
5 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
4 votes -
automatisierter Export und Versand von Auszahlungen MEWS Payments
Ich benötige einen kombinierten Bericht, der sowohl die Buchungen und Auszahlungen eines bestimmten Tages als auch die zugehörigen Kommissionsanpassungen (die häufig zeitversetzt erfolgen) in einer Datei zusammenführt. Idealerweise soll dieser Bericht per Knopfdruck generierbar und/oder automatisiert per E-Mail versendbar sein.
2 votes -
preuthorization links
enabling links for preauthorization (not only for CC charge)
15 votes -
bulk invoice payment
In Switzerland, outstanding invoices are typically paid using QR codes that include a unique reference number. Currently, we need to manually check our bank account for incoming payments, locate the corresponding transactions, and then close each invoice one by one in Mews. However, since each QR code includes a unique reference that matches the invoice, the process could be automated: once the payment is received, the invoice should be automatically closed in Mews. This would eliminate the need for manual reconciliation and save valuable time.
En Suisse, les factures en attente sont généralement payées à l’aide de codes QR contenant…
1 vote -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
29 votes -
Automated integration of CC information from Canary to MEWS
We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.
1 vote -
Separate city tax from breakfast
When we now set up automatic charges through Mews, we either have to select all products or nothing.
Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
Separating city tax and breakfast would make this easier.1 vote -
Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
36 votes -
Restore "Canceled" Scheduled Payments
It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.
1 vote -
Differentiate reservations based on payment method, not only by rate group
As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.
Our request is to be able to differentiate…
1 vote -
Allow Preauthorizations via Payment Link
Currently Payment Links process payments in full.
It would be nice to also allow properties to send requests for pre-auth. when a payment is not yet necessary to be captured.
3 votes -
PSP fraud
Enhance Mews’ payment processing capabilities that allows to:
Consume structured payment data from Booking Engine via existing API.
Recognize external payments processed via PSP and properly flag them as settled within Mews.
Prevent Mews from triggering settlement policies when a deposit policy is applied.
1 vote -
Move payments from payment link to bill with charges
When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.
1 vote -
send proforma bill automatically 1 day before departure
I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.
3 votes -
Import Qr code feedback from the bank.
In Switzerland, invoices can be issued with Qr codes. As soon as the customer pays, you have the option of downloading a confirmation from the bank in the form of a file and importing it into another program such as Mews. The bank's file contains all details such as date of payment, amount, currency, customer, etc.
We would be pleased if Mews would offer an import of such files.
1 vote
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