249 results found

1. Process invoice payment

   To save time, when it comes to receivable invoices, we should be able to process invoice payment in the invoice itself instead of going to the dashboard of the customer or company profile.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Reinstate payment link

   When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.

   If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.

   30 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Automations  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

3. Automated integration of CC information from Canary to MEWS

   We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Automations  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Change the price of a room even after due date

   We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Credit Card from guests sent to Mews via OTAs should also go through 3DS

   The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Payment methods  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Restore "Canceled" Scheduled Payments

   It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Automations  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. External payment - Giftvoucher

   It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Payment methods  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque de ventilation claire des différentes taxes :
   Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

   Améliorations souhaitées :

   ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

   ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

   ✅ Gestion avancée des types de taxes :

   Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

   Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

   Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

   ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

   🎯 Objectif :
   Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

   💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

   Current Issues:

   Limited tax visibility on invoices:
   At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

   Inability to configure tax-inclusive prices properly:
   There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

   Lack of clear tax breakdown:
   In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

   Suggested Improvements:

   ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

   ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

   ✅ Advanced multi-tax configuration options:

   Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

   Apply different tax rules based on product category (accommodation, meals, activities, etc.);

   Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

   ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

   🎯 Goal:
   Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  0 comments  ·  Financial services  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Ability to choose when preauthorisation should expire

   Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   idea to upvote  ·  1 comment  ·  Payment methods  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. deposit

    I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or change the payment omount on the invoice.
    Or add a deposit for an amount i want. (amount or percentage)

    I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or… more

    9 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Payment methods  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Forbrugsforening payment method Denmark

    We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
    Denmark

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Payment methods  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Differentiate reservations based on payment method, not only by rate group

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate reservations by payment method in order to resolve this issue and prevent potential problems such as missed payments, double charges, or causing confusion for the guest.

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Automations  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    A simple "Pay Now Selected by Guest/Customer" should be registered in the action log clearly so the Hotel can be aware but also hold the customer accountable. Essentially, a bit more clear and transparent records of accounts of how some payment requests come to be, especially when customer's names are listed as the creators.

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    … more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  1 comment  ·  Rules and policies  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Restrict credit card refunds/payments to be invoiced

    It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    6 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Payment methods  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Credit card check within Mews Kiosk

    It would be great if the Mews Kiosk asks the guest to tap the credit card they made their payment with at the terminal upon check-in to check if it is their credit card. This will prevent frauds.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Chargebacks and fraud  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Payment methods  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. surcharge

    Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Payment methods  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Redsys payment gateway integration

    We would love that Mews develops an integration with the payment gateway called Redsys. It is the most popular gateway in Spain and it would simplify the majority of our payment transactions.

    9 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

20. PSP fraud

    Enhance Mews’ payment processing capabilities that allows to:

    Consume structured payment data from Booking Engine via existing API.

    Recognize external payments processed via PSP and properly flag them as settled within Mews.

    Prevent Mews from triggering settlement policies when a deposit policy is applied.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Automations  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating