We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.
The change in preauthorizations was released in 2022, unfortunately, we missed updating its status.
Now manually created preauthorizations through Mews Payments can be selected to expire up to 28 days from the creation day. Also, for automatically created preauthorizations Mews releases the preauthorization 24 hours after your property's configured check-out time. Please read about it more here! https://help.mews.com/s/article/preauthorize-a-card-payment?language=en_US
Mews Product Team
Robert Smit commented
Need some flexibility to have a preauthorization hold longer for more than 7 days when a stay is longer than 7 days. Otherwise, the preauthorization expires new Mews, but is not sent back to the bank unless the preauthorization is cancelled.
1. Allow the property to determine how long a preauthorization can be held.
2. When a preauthorization is charged allow the property how long the preauthorization should be held after departure. Some may want 1 day and others 7 days.
3. Once a preauthorization is charged when the preauthorization is expired, have the release of funds sent to the bank rather than do a manual cancel of the preauthorization.
Matthieu Cotteverte commented
We would like to know how to automatize our preauthorization so that they are all made for example at 5pm on the arrival day. Then we would like to release them after the check-out or at a time on the departure date.
David Issel commented
Currently pre-authorizations stay in place for a full 7 days after check out, unless a front desk agent manually cancels it after check out. For many guests this credit hold can be problematic. We would like to see the system release the pre-authorizations automatically after check out.
Donato CAVALLO commented
Also an authomatic preauthorization update after 7 days for some periods would be fine.
Brian Stalnaker commented
Yes! And additionally, merging authorizations to allow for one final charge instead of incremental charges (if upgrading or extending or adding products during stay).
Luigi Orsini commented
Yes, or make it possible to set-up multiple pre Autorisation periods.
Sandrine Rozen commented
Pre autorization via Stripe is only valid 4 to 14 days but we need to have an automatic renewal of the pre autorization until the day of arrival - so we have secured really the reservation being garanteed. Especially if you have a no show