41 results found
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Automatic bill closure, bill sending
If we can have balanced bills closed automatically. We also want the system to be able to email the bill aswell. With the possibility to exclude certain rate codes and/or travel agents such as expedia where the guest should not have the bill. And if there as way to manually add an email adress to where the bill should be sent upon closure. We have a lot of vcc from conferma connect (for reoccuring guests) with a unique email adress for each reservation so instead of having to manually make a note and charge the vcc it would be great…
10 votesBills that are automatically closed can now also be automatically sent. https://releases.mews.com/en/email-balanced-bills-automatically-after-checkout-in-mews-operations-YpkibjJ2
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Divide the guest’s payment across the correct booking dates
Divide the guest’s payment across the correct booking dates. This makes the payment information clearer, prevents future payments from being displayed prematurely, and minimizes the risk of accounting errors.
6 votesI am assuming this is referring to routing the payments to the correct bill rather than unpaid items and deposits which was released in December 2025. If this is not resolved by this feature please provide more detail on the problem.
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Automatically close Company balanced bills on checkout
Balanced Customer bills are automativcally closed on checkout. Same logic should be applied to the balanced Company bills on checkout.
7 votesClosed balanced bill logic has now been updated to ensure company owned bills are closed at check out if they contain items from the reservation checking out. Full details within the following help article:
https://help.mews.com/s/article/Closed-balanced-bill-logic-at-check-out-in-Mews-Operations-FAQs?language=en_US
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2 votes
Surcharges now route alongside their associated payment to the relevant bill
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card payments cannot be made directly in company profiles
At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…
12 votes -
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
7 votesPayment routing coming soon note sent and scheduled for release w/c 15th September
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Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
37 votesComing soon note sent and will be released w/c 15th September
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Refund On Interac / Debit Card
In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.
14 votes -
INTERAC payment method
Interac is one of the most popular payment methods in Canada. Enabling this payment method for Canadian properties will help with implementing Mews Payments in Canada.
2 votes -
Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
13 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released!
Thank you again for sharing your idea!
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Payments confirming via integrated PDQ
When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
Would be good that everything does not reset each time a payment goes thru.2 votesWe have improved the request a year ago. Thank you all for voting and making it priority!
Mews Team
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Ability to increase preauthorization when guest exceeds the original amount
We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…
4 votesThe ability to have an incremental authorization has been delivered few years back, thank you for upvoting and more details can be found on our help page docs.
Mews Team
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terminal payment
Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal
2 votesHello from Mews team.
Our terminals support Discover cards, please check this article. Hope this news is making your day better!
All the best,
Mews
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Improove 3D secure confirmation as per EU Regulation.
At the moment this is what happens:
-The guest makes the reservation.
-The system sends him the confirmation
-The system sends a second email where it asks to authorize the payment.What happens if the guest does not authorize the payment?
We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.
On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…
8 votesHello,
Thank you for your feedback.
Mews is fully optimized for processing payments under the PSD2 regulation.
We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.
In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.
If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…
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Add the company name on Client bank statement
When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
It should be better to have the hotel name on this line so the client can easily identify the issuer.1 voteHi from Mews,
This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.
Unless not visible, we advice to get in touch with our Support team.
Best
Mews Product team
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Preauthorizations improvements
We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.
75 votesThe change in preauthorizations was released in 2022, unfortunately, we missed updating its status.
Now manually created preauthorizations through Mews Payments can be selected to expire up to 28 days from the creation day. Also, for automatically created preauthorizations Mews releases the preauthorization 24 hours after your property's configured check-out time. Please read about it more here! https://help.mews.com/s/article/preauthorize-a-card-payment?language=en_US
Best,
Mews Product Team
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Link a payment to a reservation with external payments
When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is
29 votes -
Add other kind of payment
It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.
14 votesHi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!
Best,
Product team
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Connect a credit card machine to Mews
A creditcard machine connected to a PC will help to save time and faults at the front desk.
When connected, all transactions on the credit card machine have to be generated in MEWS. So will be linked on a Product all the time.
You generate automatically the right profit and charge the costumer for the right amount.Met een gekoppelde pin terminal aan de receptie PC scheelt dit tijd en voorkomt eventuele fouten bij de recepties.
Als deze is gekoppeld worden alle transacties aangemaakt in MEWS. Dan zal er altijd een Product gekoppeld moeten worden. Zodat je de juiste omzet…83 votesHello all!
Happy to announce that we have launched Mews terminals! Check out this page https://www.mews.com/products/terminals if you want to know what they are all about!
For pre-orders, you can also access Marketplace, a category named “Payments” and click “See pricing”, choose the type of device and it’s number, click on “Request” and our team will reach out to you! Happy to hear from you, and let us know if any questions arise!
All the best from the Mews team.
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Payment link
It would be very helpfull to have a option to send a secured payment link to guests or companies, this In order to avoid chargebacks and makes it easier for external companies or persons to pay someones reservation via credit/debit card. This also helps whenever a guest doesnt have the credit card of they room payment with him.
Like this you fraude can be eliminated.63 votesHi Mewsers!
I am happy to announce that the payment request feature was released just now.
Payment request is friendly and convenient way how to collect payments from your guests or bookers. The best thing about it is that you can send requests directly from Mews Commander. :-) Learn more about the feature in our Help guide: https://help.mews.com/en/articles/4245457-send-a-payment-request-by-email .Please let us know how do you like it and we are looking forward to your ideas for improvement here in feedback portal.
Have a great day,
Aneta
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