41 results found
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Automatic bill closure, bill sending
If we can have balanced bills closed automatically. We also want the system to be able to email the bill aswell. With the possibility to exclude certain rate codes and/or travel agents such as expedia where the guest should not have the bill. And if there as way to manually add an email adress to where the bill should be sent upon closure. We have a lot of vcc from conferma connect (for reoccuring guests) with a unique email adress for each reservation so instead of having to manually make a note and charge the vcc it would be great…
10 votesBills that are automatically closed can now also be automatically sent. https://releases.mews.com/en/email-balanced-bills-automatically-after-checkout-in-mews-operations-YpkibjJ2
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2 votes
Surcharges now route alongside their associated payment to the relevant bill
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Divide the guest’s payment across the correct booking dates
Divide the guest’s payment across the correct booking dates. This makes the payment information clearer, prevents future payments from being displayed prematurely, and minimizes the risk of accounting errors.
6 votesI am assuming this is referring to routing the payments to the correct bill rather than unpaid items and deposits which was released in December 2025. If this is not resolved by this feature please provide more detail on the problem.
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Automatically close Company balanced bills on checkout
Balanced Customer bills are automativcally closed on checkout. Same logic should be applied to the balanced Company bills on checkout.
7 votesClosed balanced bill logic has now been updated to ensure company owned bills are closed at check out if they contain items from the reservation checking out. Full details within the following help article:
https://help.mews.com/s/article/Closed-balanced-bill-logic-at-check-out-in-Mews-Operations-FAQs?language=en_US
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When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
7 votesPayment routing coming soon note sent and scheduled for release w/c 15th September
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card payments cannot be made directly in company profiles
At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…
12 votes -
Refund On Interac / Debit Card
In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.
14 votes -
Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
37 votesComing soon note sent and will be released w/c 15th September
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INTERAC payment method
Interac is one of the most popular payment methods in Canada. Enabling this payment method for Canadian properties will help with implementing Mews Payments in Canada.
1 vote -
Payments confirming via integrated PDQ
When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
Would be good that everything does not reset each time a payment goes thru.2 votesWe have improved the request a year ago. Thank you all for voting and making it priority!
Mews Team
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terminal payment
Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal
2 votesHello from Mews team.
Our terminals support Discover cards, please check this article. Hope this news is making your day better!
All the best,
Mews
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Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
12 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released!
Thank you again for sharing your idea!
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Ability to increase preauthorization when guest exceeds the original amount
We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…
4 votesThe ability to have an incremental authorization has been delivered few years back, thank you for upvoting and more details can be found on our help page docs.
Mews Team
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Add the company name on Client bank statement
When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
It should be better to have the hotel name on this line so the client can easily identify the issuer.1 voteHi from Mews,
This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.
Unless not visible, we advice to get in touch with our Support team.
Best
Mews Product team
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Improove 3D secure confirmation as per EU Regulation.
At the moment this is what happens:
-The guest makes the reservation.
-The system sends him the confirmation
-The system sends a second email where it asks to authorize the payment.What happens if the guest does not authorize the payment?
We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.
On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…
8 votesHello,
Thank you for your feedback.
Mews is fully optimized for processing payments under the PSD2 regulation.
We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.
In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.
If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…
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CARD PAYMENTS
WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...
THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!
SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....
IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...
1 voteHello Kaushal Rawal,
Thank you for providing the feedback to our platform.
Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.
Thanks again a looking forward to hearing your ideas in future!
Regards,
Jovana -
Add other kind of payment
It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.
14 votesHi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!
Best,
Product team
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discover and jcb cc
the mews does not allow us to get discover card or jcb card while making the reservation but it does gives you the option to find the reservation which had made payment using the discover card or the jcb card?
i mean how and why this makes the procedure more slow and sometimes guest they need to run to get cash.3 votesHello team,
Thanks for creating this idea!
We have enabled Discover and JCB for terminal payments, moreover, we have enabled same payment methods for the US market. Due to the limitation of our current payment providers (Stripe), we cannot enable the above-mentioned payment methods in the EU but on the other side, we have recorded your request to our partners and your AM will reach out to you for any further update.
If you’d have any other specific request, feel free to create the additional idea.
Many thanks,
Jovana -
Link a payment to a reservation with external payments
When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is
29 votes -
The failed credit card settlement - can this be linked to automatically report the card as invalid on booking.com - similar to the way the a
Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway
2 votesHi Mewsers!
Thank you for your feedback, we are happy to let you know that invalid credit cards are automatically reported to Booking.com. This feature is available for direct Booking.com integration only.
You can learn more about this feature here:
https://help.mews.com/hc/en-us/articles/360001877297-Booking-com-direct-integration-for-Commander
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