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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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238 results found

  1. balanced bills not to be triggered

    For offline or online reservations, with balanced bill due to another payment method than CC, the trigger should not try to charge the CC given by the guest.

    3 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Créer la carte de paiement WIR

    Nous avons besoin de créer un paiement par carte WIR. celle-ci n'existe pas dans Mews mais c'est une carte utilisée dans notre zone

    3 votes
    1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Upload chargeback documents directly from Commander

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

    2 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  6. Take action on feedback your customer send you more than 7 years ago...

    If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    …

    2 votes
    idea to upvote  ·  0 comments  ·  Rules and policies  ·  Admin →
    How important is this to you?

  8. Allow Preauthorizations via Payment Link

    Currently Payment Links process payments in full.

    It would be nice to also allow properties to send requests for pre-auth. when a payment is not yet necessary to be captured.

    2 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  9. Pax number on an invoice

    It would be from great value and tax reasons to have the PAX number on an invoices for Corporate/Exhibition guests.

    2 votes
    idea to upvote  ·  0 comments  ·  Rules and policies  ·  Admin →
    How important is this to you?

  10. External ID from Munu visible in UI

    The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. automatically send payment links to guests for second payment and create a task for open bills 10 days before arrival of guests

    Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.

    2 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  12. Chargeback Reserve Notification

    I would like to be notified by Mews when my property's chargeback reserve has been updated. Having to check this on a daily basis is time consuming. I check it because there's currently no transparent way for me to forecast how much or when the next payout will occur. When the payout is impacted by a change in the chargeback reserve, regardless of whether the chargeback claims are won or lost, the payout can be negatively impact, affecting other financial accountabilities like payroll.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  13. Mews terminal Receipt e-mail sending

    Hello

    Would it be possible to add an e-mail icon beside the printer icon when you want to send a copy of the receipt of the payment made through the Mews terminal to the guest by e-mail.

    For now we have to save it in PDF and then send it by e-mail.

    Hope my request is clear enough to be understood :-)

    2 votes
    0 comments  ·  Mews Terminals  ·  Admin →
    How important is this to you?

  14. Amex over apple wallet troubles

    We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties

    2 votes
    1 comment  ·  Automations  ·  Admin →
    How important is this to you?

  15. Swish payment method

    Swish is the leading payment method in Sweden used by 80% of the addressable population in both peer-peer payments but also widely used offline in B2C and as digital payment method (offered through partners such as Klarna or Adyen). Swedish hotels that have a large local customer base or for example sell a lot of gift cards would assume Swish is enabled also for Mews Payments.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  16. reinstate cancellation

    Very happy to see the option to reinstate cancelled bookings.
    However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.

    Thank you!

    J

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. scheduled payments

    the scheduled payment overview on the payment tab is great, but it would be fantastic if we could amend the timing of those scheduled payments.
    for example when you know that hotelbeds pays 30 days after departure, you can amend the payment scheduled for the day of arrival.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  18. Amazon Pay

    Hey, it should be possible to pay with Amazon Pay during the guest journey. Lots of customers are using Amazon Pay and it would be beneficial to customers & hotels.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  19. Block prepaid billing from being able to be charged on credit card guest

    If to be charged on a virtual credit card (for example Expedia) this however should be possible of course, but not on a physical credit card of the guest.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  20. Bill items showing number of items - turn off of bill as package products

    Hi
    When we have rates that consist of package items, such as our bed and breakfast rates it is confusing for the customer, that the bills shows a section called BILL ITEMNS (X ITEMS). Where the X is the amount of products added to the bill. But since these product are hidden, the number of items does not correspond with what the customer (in their mind) have purchased.
    Would be great to be able to turn of the ITEM count or have it refer to posting itemns, rather than number of products.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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