217 results found
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payment verification status
We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?2 votesHi team,
Thanks for your feedback.
The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet.
Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.
Hope that clarifies.
Best regards,
Mews Team
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terminal payment
Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal
2 votesHello from Mews team.
Our terminals support Discover cards, please check this article. Hope this news is making your day better!
All the best,
Mews
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Google and Apple pay accounting categories
In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.
Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
We received questions from our auditors, and this is…2 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Apple and Google Pay a only a wallet payments that use Visa, Mastercard etc., that can be mapped with accounting categories.
Thank you for sharing your suggestions.
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EV charging POS
I wonder do you have a solution or POS for electric vehicles charging?
This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Payment method Payconiq
Hi,
in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.
Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Integrated Credit Card Authority Forms.
We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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"payment report"
Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.
2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Automatic closing of accounts
It would be a nice functionality if accounts are closed automatically when payment is completed.
2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Insert a QR code in footer of bill
At present in footer of all our bills we thank the guest and have also inserted bank account details for payment. This is used to be able to send invoices to companies and not have to write separately in e-mail. They can do copy and paste in their banking programs.
Starting 2021, more and more the new European QR code with all payment information will be used. Is it possible to
1. have an automated QR code be generated with all necessary information
2. have this QR code printed on invoice in footer
Thank you2 votesHello everyone,
Thank you for submitting the idea. As long this is another great idea, unfortunately, this is not something we have planned to work on in the nearest future due to us focusing on different priorities – such as: adding new alternative payment methods.
You can still upvote, submit or comment on the idea and we can any time get back and have a discussion around it.
Looking forward to hearing more suggestions!
Best,
Jovana -
cash report
I need a report that shows me the cash payments in a day and what the items they were charged against
2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Jovana
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The failed credit card settlement - can this be linked to automatically report the card as invalid on booking.com - similar to the way the a
Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway
2 votesHi Mewsers!
Thank you for your feedback, we are happy to let you know that invalid credit cards are automatically reported to Booking.com. This feature is available for direct Booking.com integration only.
You can learn more about this feature here:
https://help.mews.com/hc/en-us/articles/360001877297-Booking-com-direct-integration-for-Commander -
Eway Payment Gateway
Being able to use Eway as a payment gateway:
2 votesHello,
Thank you for your feedback. It is unlikely that we will be introducing new payment gateway in a near future.
We are more interested in the items that you’re currently missing in Mews Payments that we can improve & make your daily life better. I am keen on hearing it! Feel free to drop a comment or creating a new idea.
Kind regards,
Jovana
Mews Product Team -
2 votes
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Chargeback Reserve Notification
I would like to be notified by Mews when my property's chargeback reserve has been updated. Having to check this on a daily basis is time consuming. I check it because there's currently no transparent way for me to forecast how much or when the next payout will occur. When the payout is impacted by a change in the chargeback reserve, regardless of whether the chargeback claims are won or lost, the payout can be negatively impact, affecting other financial accountabilities like payroll.
1 vote -
Removal of the MS* prefix on credit card statements (Stripe)
Currently there is this prefix on guests credit card statements: MS*
The MS stands for Mews Systems.
The hotel can configure what comes after the prefix (most likely the hotels name).This prefix is confusing and from my point of view not necessary. Therefore my strong suggestion is to remove it.
We are using Mews Pay with Stripe in the background.
1 vote -
Amex over apple wallet troubles
We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties
1 vote -
Swish payment method
Swish is the leading payment method in Sweden used by 80% of the addressable population in both peer-peer payments but also widely used offline in B2C and as digital payment method (offered through partners such as Klarna or Adyen). Swedish hotels that have a large local customer base or for example sell a lot of gift cards would assume Swish is enabled also for Mews Payments.
1 vote -
Mews Payments Terminal in Japan
Mews Payments is available in Japan however terminals are not yet.
1 vote -
Union Pay
Union Pay is a large Payment Provider in China: https://m.unionpayintl.com/en/
1 vote -
Option: To "Send/Not send" email for payment requests when created through API
Payment requests can be used for custom booking engine to integrate Mews Payments and offer on session payments. The payment request can be created through the API, the ID returned can then be used to embed the webpage into the custom booking engine. It's not great for the guest journey that when the payment request is created, an email is send to the customer as the payment request webpage is also offered on session. An optional parameter for the email send would be solve this problem.
1 vote
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