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  1. Provide the option to charge a credit card of the booker / company .
    Due to 3D secure a "verfying mail" is only sent to the customer.
    Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  2. When the reservation is made with the channel "telephone" or "email"
    that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this means that the transaction is eCommerce. While developing the solution we thought of every aspect of the card flow to make sure we are maximizing card acceptance under regulation. Therefore, this idea won't be added to the Mews development roadmap and is unlikely to be delivered. 


    hank you for sharing your suggestions.

  3. Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  4. have restarted the computer but all of us here have the same issue

    1 vote

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    Hi all,

    Thanks for the idea.

    As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to [email protected]

    Looking forward to hearing from you in some other new ideas!

    Best regards,
    Jovana

  5. We need to have a new payment method : contact less payment

    1 vote

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    Hi team,

    Thanks for the feedback.

    According to the upvoter’s feedback, the request is not needed anymore.

    Happy to talk to you about some other ideas!

    Jovana
    Product Team

  6. For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  7. Currently when adding a booking manually with credit card details, an 'automatic settlement failure' email is sent to guests despite card details being taken over the phone and the option to process payment manually in Commander. When creating manual bookings, we need to be able to turn off automatic settlement and take payment there and then.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  8. WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...

    THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!

    SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....

    IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...

    1 vote

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    Hello Kaushal Rawal,

    Thank you for providing the feedback to our platform.

    Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.

    Thanks again a looking forward to hearing your ideas in future!

    Regards,
    Jovana

  9. 1 vote

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  10. It would help a lot for residences and holiday apartments if there would be an option to create an automatic preauthorization of a certain amount the day of arrival and automatic cancellation of the preauthorization f.e. 7days after departure.

    0 votes

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