248 results found

1. Zahlungsmethoden

   Zahlungsmethoden TWINT, QR Code, + Bankzahlungen: die Zahlungen sollten sich automatisch durch ein Upload den entsprechenden Buchungen zuordnen.

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2. Process invoice payment

   To save time, when it comes to receivable invoices, we should be able to process invoice payment in the invoice itself instead of going to the dashboard of the customer or company profile.

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3. Add Transportation Card (IC Card) as an External Payment Type

   Add Transportation Card (IC Card) as an External Payment Type. In Japan, many customers use Transportation Cards and Passes (Suica, ICOCA, etc) as prepaid wallets for payments

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4. Automated integration of CC information from Canary to MEWS

   We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.

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5. Restore "Canceled" Scheduled Payments

   It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.

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6. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque de ventilation claire des différentes taxes :
   Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

   Améliorations souhaitées :

   ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

   ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

   ✅ Gestion avancée des types de taxes :

   Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

   Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

   Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

   ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

   🎯 Objectif :
   Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

   💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

   Current Issues:

   Limited tax visibility on invoices:
   At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

   Inability to configure tax-inclusive prices properly:
   There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

   Lack of clear tax breakdown:
   In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

   Suggested Improvements:

   ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

   ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

   ✅ Advanced multi-tax configuration options:

   Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

   Apply different tax rules based on product category (accommodation, meals, activities, etc.);

   Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

   ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

   🎯 Goal:
   Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque… more

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7. optional booking payment collection

   We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement

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8. Forbrugsforening payment method Denmark

   We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
   Denmark

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9. Differentiate reservations based on payment method, not only by rate group

   As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

   Our request is to be able to differentiate reservations by payment method in order to resolve this issue and prevent potential problems such as missed payments, double charges, or causing confusion for the guest.

   As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

   Our request is to be able to differentiate… more

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10. surcharge

    Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.

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11. PSP fraud

    Enhance Mews’ payment processing capabilities that allows to:

    Consume structured payment data from Booking Engine via existing API.

    Recognize external payments processed via PSP and properly flag them as settled within Mews.

    Prevent Mews from triggering settlement policies when a deposit policy is applied.

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12. Zahlungsabwicklung direkt bei Rechnung splitten
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13. Move payments from payment link to bill with charges

    When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.

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14. Ability to choose when preauthorisation should expire

    Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).

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15. Allow change of default payment method

    When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.

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16. Ability to restrict external terminal option

    Following the recent update on financial payments we would like the possibility for hotels using the Mews Terminal to restrict this option external terminal. This would help reduce confusion.

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17. Real-Time Currency Conversion

    At the Point of Sale or Via Billing or Payment Screen: When you make a purchase in a foreign country, the payment should offer visible conversions of the transaction amount before the user posts it - especially for cash transactions.

    Real-Time Conversion: The conversion happens instantly, showing you the amount in both the local currency and your home currency.

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18. Option to have notification triggered when processing external payment

    Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.

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19. an alert for company billing when a routing rule is in place

    We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an alert linked to routing to let us know to resolve the outstanding bill.

    We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an… more

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20. Better reporting for Mews Payment Commission

    If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set should detail commission, interchange and scheme

    If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set… more

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