257 results found
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payment verification status
We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Google and Apple pay accounting categories
In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.
Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
We received questions from our auditors, and this is…2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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EV charging POS
I wonder do you have a solution or POS for electric vehicles charging?
This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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"payment report"
Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Moto Transactions for direct bookings
When the reservation is made with the channel "telephone" or "email"
that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Suggestions for Billing & Waitlist Improvements
We had a couple feature ideas we would love to see added to the system that we feel would greatly improve both guest experience and front desk efficiency:
Built-In Waitlist Feature
It would be extremely helpful to have a waitlist option within the PMS for guests wanting specific room types, cabins, villas, or dates when we are sold out. Ideally, staff could add guests to a waitlist and automatically notify them if availability opens up due to cancellations or changes.
Current Stay Billing View Only
We would also love the ability to view only the current active bill for in-house…1 vote -
Preauthorization Request link: Expiration Date
Allow properties to set the expiration of the preauthorization hold as part of the guest request flow, independently from the link expiration.
This limitation creates challenges for properties that need to secure funds in advance for reservations that occur at a later date. While the request link can be sent successfully and completed by the guest, the resulting preauthorization hold duration remains outside the property’s control.
1 vote -
Send a payment link to phone number
It would be great if we could have the option to send payment links either to a phone number or an email address. Sometimes we only have a guest's phone number and no email, so having this flexibility would make the process much easier for us.
1 vote -
Availability Block deposit
Availability Block deposit based on base occupancy of all rooms within the availability block to invoice companies prior to reservations having been picked up
1 vote -
Route to Company When Linked in Reservation
There should be a billing automation that automatically sets the linked company as the default invoice owner for items such as accommodation and breakfast as soon as a reservation is created.
Currently, only preselected companies can be used as automatic invoice owners, which requires selecting many companies manually. This also means the automation will not apply when a guest or their company books for the first time.
1 vote -
Mews Platform Fees Automation
Enable users to enable / disable Mews automatic payments of Platform Fees. This is critical to manage cash-flow, and have more control and authority over when, within the given period, each invoice is paid to Mews.
It's also valid to add a schedule feature for the fees to be paid automatically based on users' (financial manager) decision or preference, on a certain date that does not imbalance cash-flow.
1 vote -
Payout Report Filters
It's important to add more filters to the Payout Report; filters that allow customizing the search such as status (created / settled), date (charge date / reservation date / stay date) and number of commissions / charges without always having to refer to the Mews Payments Balance. These filters will largely help transparency especially to track commission paid for particular reservations or reservations within a certain period of charge or stay.
1 vote -
items bill
Ensure accommodation products are linked to the correct reservation when added from an open bill
Description:
When working from an already opened bill in Mews, adding an accommodation product via "Add product" → "Accommodation" does not automatically link the product to the reservation associated with that bill.
Instead, the system selects a different reservation (for example a future reservation or a previously cancelled one), which does not match the current billing context.
This behavior is not intuitive, as the user is actively working within a specific bill that is already tied to a reservation.
Suggested improvement:
When adding an accommodation…
1 vote -
Invoice details
We would like to add a line on the pro forma invoices : the total amount for "VAT" and for "NET", we had a lot of requests about this. It appears on the closed invoices but not on the pro forma invoices.
1 vote -
Allowing restrictions on vouchers
I think allowing us to restrict vouchers to only certain days would be a positive idea and useful tool. For example, corporate vouchers being available Monday - Friday to ensure the voucher isn't used on weekends during busy periods.
1 vote -
tip
Tips on top of total amount
We are currently using a WisePOS E payment terminal and would like to enable an on-screen tipping feature. Specifically, we want customers to be able to select a percentage-based tip (for example, 5%, 10%, 15%, or custom) directly on the terminal screen before finalizing the payment.
The tip should be automatically added on top of the total amount and processed as part of the same transaction. We also need the payment (including the tip) to be properly recorded and reconciled within Mews.
Please confirm the simplest way to configure this setup and whether this…
1 vote -
Enhancement of Pre-Authorization and Payment Automation Settings
To configure the automatic pre-authorization/debit by linking it to the arrival date and rate code instead of by rate group. Increase the configuration possibilities in payment automation by adding day ranges. Very important for BW Hotels with fixed rates and rate groups
1 vote -
Guests can use MEWS Gift Voucher as payment method in Booking Engine
We are happy in using MEWS Booking Engine across multiple properties.
We recently added MEWS Gift Voucher integration and will be launching it on our property websites soon.
We hope to streamline the process of redeeming the vouchers. A voucher payment method in the booking engine would be awesome!
1 vote -
Take the CCV and cardholder's address & postcode in order to fully validate the card over the phone
Many payments seem to be stuck in 'verifying'. Can Mews Payments take the CCV and cardholder's address & postcode in order to fully validate the card when taken over the phone?
1 vote -
Enable Single Product Inclusion in Cancellation Policy
It would be extremely helpful if single products could be included in a cancellation policy. At the moment, there are only three options: only the service, all products, or a combination of both. However, in our case, we need only one specific product to be part of the cancellation policy.
For example, we have to charge a service fee with 19% VAT, while the rest of the room is charged at 7% VAT. We need to reduce the price for the service by, let’s say, €1 (making the total service charge €89), we then need to add €1 as a…
1 vote
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